Keep posting until they provide an answer, start blasting all information to all media outlets, at some point they will have to issue a statement. We are paying customers. Many of us played the game legitimately.
If there is misinformation then they need to address it.
Post to IGN, post to popular channels, now is the time to get real change. We are more than walking wallets. Again do not let this die down. Post on threads that aren't ZOS protected.
Cheaters, bugs, exploits, crashing games, this is not how you do business. If players haven't returned then ZOS needs to get on the horn, if they are allowing players to return who've used cheat engine then rage friends rage.
No amount of damage control will stop this. Hell yeah we're mad, you have a sticky at the top of the page wanting constructive discussion yet you have 0 communication skills. 404 your integrity?
We will communicate with every outlet out there until they listen to us.