So I placed a report about someone cheating and got an email to say that they'd look in it. Should I get a reply or is this a completely pointless exercise.
I play on console.
Per ZOS' rules regarding reports and player privacy, any reports you put in against another player will be taken into consideration at some point down the line, but you are not entitled to any more information regarding any investigation or disciplinary actions once that report is sent in. Make sure to include as much information as you feasibly can in that initial report, and move on. ZOS is likely loaded down with cheating reports by now, and I wouldn't be surprised if they have a team of overworked entry level staff grinding their way through each one on the payroll.
I gave a very detailed description of what occurred including times and dates, unfortunately I don't have a video of the incident but a few of the randoms I was playing with reported the person also
So I placed a report about someone cheating and got an email to say that they'd look in it. Should I get a reply or is this a completely pointless exercise.
I play on console.
Depends on what they were doing. If it was blatantly cheating (flying, jumping super high, spamming meteor, etc.) ZOS may be able to take action. If the person just appeared to have really high mitigation, damage, sustain, etc., it may or may not have even been cheating, and chances are ZOS can't do anything regardless. If it was something like glitching into keeps, ZOS won't do anything about it.
Would you mind sharing specifically what they were doing (without using any names, per the naming and shaming policy)?
We had taken Sejanus after quite a long siege then when the walls were repaired everyone started moving towards Alessia. I had calories up and noticed that I was still getting damage from them but it was underground and that the npcs started moving towards on spot even though the outpost was empty. I called a few guildies to come back to see this, they also started putting down aoe's and the same thing started happening to then too. Next thing we started getting attack, soul tether, entropy mainly. This continued for a minute or two until a yellow popped up through the floor and tried to proxy bomb us, he killed one of us but and went to move to a point opposite the side door and started jumping against the wall like he was looking for a certain spot. We then killed him and resed our friend.