ZOS any word on infinite load screens?

Phinix1 · June 2016

Can't find anything in the dev tracker...

Every few transitions now, I get stuck in an infinite load screen and have to manually close the game with task manager or alt-f4.

Tried in 32bit, 64bit, Windows 7, and Windows 10. Same problem.

Pretty much everyone I know has been having the same issue all week.

@ZOS_JessicaFolsom is this at least something you guys are aware of?

Nebthet78 · June 2016

Yep I am having the same issue. It is getting extremely annoying. I have put in a ticket, but gosh only knows when they will do anything about it.

rokrdt05 · June 2016

This has been occurring a lot lately.

@ZOS_JessicaFolsom could you have someone take a look at this?

As player mentioned above, you get on a load screen porting into a delve/dungeon (most commonly) and never load into the instance forcing you to have to crash your game. This can happen several times upon trying to re-enter said place.

The only fix I've found when this happens, is to crash the game, load in, port to another zone, and THEN port to the delve you are trying to get to. Very inconvenient.

tnanever · June 2016

Phinix1 wrote: »

Can't find anything in the dev tracker...

Every few transitions now, I get stuck in an infinite load screen and have to manually close the game with task manager or alt-f4.

Tried in 32bit, 64bit, Windows 7, and Windows 10. Same problem.

Pretty much everyone I know has been having the same issue all week.

@ZOS_JessicaFolsom is this at least something you guys are aware of?

Same issue here. 64 and 32 bit.

Another thing - Why isn't my launcher automatically choosing the 64-bit client? I have to choose it manually from the directory.

LrdRahvin · June 2016

I've posted bout this a couple of times...even made one of my own about it and tagged Jessica on it.

No reply thus far.

Good luck, hope this eventually gets noticed because lately I'm spending nearly as much time reloading the client as I am playing the game.

ZOS_JessicaFolsom · June 2016

Thanks for the ping, all. Sorry for the delay in responding -- a lot going on this week.

We're tracking this issue, but have yet to nail down the cause. It would help us if you submit a Support ticket so we can troubleshoot with you.

sirinsidiator · June 2016

One workaround I have found that works for some infinite loading screens is to suspend the process and resume it after a few seconds in the windows resource monitor. Helps me in 2 out of 3 cases.

dodgehopper_ESO · June 2016

This problem is especially noticeable when doing Thief dailies/repeatables or DB dailies/repeatables. These types of missions send you through multiple load screens to get to the destination, thereby making it really bad when load times are hanging on a fairly regular basis. Just some user feedback. The new content actually showcases the problem very specifically, which is probalby good since a lot of people are probably sending feedback on it (I hope).

LrdRahvin · June 2016

@ZOS_JessicaFolsom

This is something that was introduced with the group-finder hotfix.

I had no problems at all until then then. (just to be clear I mean the hotfix and NOT the patch the day before).

Now I have to reload the client every 4-8 loading screens.

As a side note, and likely not a very useful one in bug-squishing as it's completely anecdotal, I seem to have MUCH more difficulty zoning into Stormhaven...sometimes require multiple failed loading screens and client restarts to get going again in Wayrest.

Xylphan · June 2016

sirinsidiator wrote: »

One workaround I have found that works for some infinite loading screens is to suspend the process and resume it after a few seconds in the windows resource monitor. Helps me in 2 out of 3 cases.

Almost seems like a concurrency issue, which is what I also think is messing up group finder.

I think these quarterly releases are too much. They need to take pressure off the new releases and focus on fixing the bugs. At the rate things are going pretty soon nothing is going to work.

Elvent · June 2016

I been getting this since the new patch... I have to keep exiting and try again until it finally loads. Hope this gets fixed soon, it's very annoying.

Tobius · June 2016

I started getting long loading screens as of today. Entering delves or changing zones is when it happens.

kadar · June 2016

Yup same here. I could not load into a Delve in the Rift after 3 or 4 attempts on 64 bit. I tried again on 32 and it worked.

Elvent · June 2016

This also sucks for people that use a scroll.... I had 4 minutes left, stuck in a loading screen and when I exited and logged back in I had 1 minute left. Add up all those minutes stuck in loading screens because the scroll still counts down even though you're in a loading screen which I disagree with.

I really wish there was a way to pause the scroll because I feel cheated spending the money only for these 5-10 minute loading screens. I've never gotten these loading screens before and this is ruining the scrolls for me...

If I added all these minutes stuck in loading screen it would probably be close to 30 minute total so far. I'm still in a loading screen as I'm typing this and I exited and tried again and still here...it's ridiculous.

staracino_ESO · June 2016

This type of issue falls under the "drop everything and get this fixed asap" category. Unfortunately we are not seeing that sort of response at this time.

Tobius · June 2016

The first time I tired to login today, I got stuck on the 'request character load' screen. After five minutes, shut down the game and tried again. Got in the second time in seconds.

dodgehopper_ESO · June 2016

staracino_ESO wrote: »

This type of issue falls under the "drop everything and get this fixed asap" category. Unfortunately we are not seeing that sort of response at this time.

It certainly has frustrated my Dark Brotherhood gameplay. My shadowscale would be a lot further along were it not for getting frustrated with bad load screens.

Ashtaris · June 2016

I think it is related to the Dungeon Finder hotfix in some way. Last night a group of us queued for a Random Normal and after the dungeon was selected and we were teleported, I kept getting thrown into a infinite load screen. I would quit the client, reload, come back in, get teleported again, and another infinite load screen. Finally on the fouth attempt I ended up in the dungeon. Frustrating to say the least. So @ZOS_JessicaFolsom, that was my experience.

Zheg · June 2016

Xylphan wrote: »

sirinsidiator wrote: »

One workaround I have found that works for some infinite loading screens is to suspend the process and resume it after a few seconds in the windows resource monitor. Helps me in 2 out of 3 cases.

Almost seems like a concurrency issue, which is what I also think is messing up group finder.

I think these quarterly releases are too much. They need to take pressure off the new releases and focus on fixing the bugs. At the rate things are going pretty soon nothing is going to work.

There was a thread in the Alliance War section tracking like 70+ bugs during the TG patch related to combat and pvp; maybe like 4 were fixed, the rest ZOS just said "we can't reproduce this" and have yet to say anything else on it. Those bugs just got ignored and the thread is off the front page of the forums (ZOS probably let out a collective sigh of relief) and we got toooooooons of new bugs with the DB patch. The base game has so many broken aspects that never get fixed or are made worse with every new release.

Seravi · June 2016

I've been having the never ending loading screen on one character since the grouping tool maintenance. I have a character stuck in Stormhaven I need moved. They moved her once but as soon as she went back into Stormhaven she got stuck again. All of my other characters are fine.:/

Thornen · June 2016

Yep also been having this issue again since last patch.

Immortal_Dark410 · June 2016

staracino_ESO wrote: »

This type of issue falls under the "drop everything and get this fixed asap" category. Unfortunately we are not seeing that sort of response at this time.

ya i've had many of my guild members tell me that they are getting frustrated and some of them even quit the game due to this rising issue its really sad

Pangnirtung · June 2016

Elvent wrote: »

I been getting this since the new patch... I have to keep exiting and try again until it finally loads. Hope this gets fixed soon, it's very annoying.

This is it exactly.

The infinite loading screens into delves only started for me with the patch on Wednesday. Something in the patch is buggering things up.

Nebthet78 · June 2016

One of the things I have also noticed, and I am not sure if this is also part of the issue, is that the Game Client will also continue running in the background AFTER you have shut down the game. I noticed this last night about an hour after I logged off, I was wondering what was eating up some of my resources and lo and behold, the Game Client was still running in the background of my PC using up a good 2gb of memory.

Immortal_Dark410 · June 2016

Nebthet78 wrote: »

One of the things I have also noticed, and I am not sure if this is also part of the issue, is that the Game Client will also continue running in the background AFTER you have shut down the game. I noticed this last night about an hour after I logged off, I was wondering what was eating up some of my resources and lo and behold, the Game Client was still running in the background of my PC using up a good 2gb of memory.

if that's the case then its a serious issue not only game wise

Nebthet78 · June 2016

Immortal_Dark410 wrote: »

Nebthet78 wrote: »

One of the things I have also noticed, and I am not sure if this is also part of the issue, is that the Game Client will also continue running in the background AFTER you have shut down the game. I noticed this last night about an hour after I logged off, I was wondering what was eating up some of my resources and lo and behold, the Game Client was still running in the background of my PC using up a good 2gb of memory.

if that's the case then its a serious issue not only game wise

If it happens again tonight, I plan on taking a screenshot to show it still running to send it in to the devs. At 2am I was a wee too tired to think of doing that last night.

Xylphan · June 2016

Apparently this issue is not limited to new content. I hit an infinite load screen going into Coldharbor. :P

Vendrath · June 2016

I get this about every 3-5 loads and it's getting really annoying. Doesn't matter if it's a new zone or an old one, it happens.

HoloYoitsu · June 2016

Zheg wrote: »

Xylphan wrote: »

sirinsidiator wrote: »

One workaround I have found that works for some infinite loading screens is to suspend the process and resume it after a few seconds in the windows resource monitor. Helps me in 2 out of 3 cases.

Almost seems like a concurrency issue, which is what I also think is messing up group finder.

I think these quarterly releases are too much. They need to take pressure off the new releases and focus on fixing the bugs. At the rate things are going pretty soon nothing is going to work.

There was a thread in the Alliance War section tracking like 70+ bugs during the TG patch related to combat and pvp; maybe like 4 were fixed, the rest ZOS just said "we can't reproduce this" and have yet to say anything else on it. Those bugs just got ignored and the thread is off the front page of the forums (ZOS probably let out a collective sigh of relief) and we got toooooooons of new bugs with the DB patch. The base game has so many broken aspects that never get fixed or are made worse with every new release.

Casual, I was up to over 100 documented bugs.

If I added the DB bugs I have observed in just 2 evenings of playing since the patch it would be another 8 so far.

ishilb14_ESO · June 2016

ZOS_JessicaFolsom wrote: »

Thanks for the ping, all. Sorry for the delay in responding -- a lot going on this week.

We're tracking this issue, but have yet to nail down the cause. It would help us if you submit a Support ticket so we can troubleshoot with you.

Which s'wit thought it would be a good idea to kick people out of queued cyrodiil campaigns if they alt-f4 out of "infinite" loading screens?

Seravi · June 2016

@ZOS_JessicaFolsom, I have a ticket open: 160611-001656. CS replied today and told me to use /stuck which won't help. I cannot access the character from the character access screen. CS moved her several days ago and I took her back in and as soon as I tried to use a wayshine in Stormhaven I got the never ending loading screen and had to kill the game with Task Manager. I then logged back in and haven not been able to access her since from the character selection screen. I only get the never ending loading screen with the AD Vet Templar in Stormhaven. All other characters are fine.

I DO NOT use add-ons, never have and I have repaired. Problem started after the grouping tool maintenance last week. I had no issues accessing her before then.