Item Locking not removing said items from Deconstruction list

Robbmrp · June 2016

@ZOS_JessicaFolsom While on the game last night I set all my unequipped items in my backpack inventory to locked and then went to a crafting table. All of the items I locked in my backpack were showing up the same as before the DLC update for deconstruction. The crafting tables don't show the locks on the items either so they are still displayed to select for Deconstruction.

Item Locking
Equipment can now be locked to prevent accidental deletions, which will prevent you from destroying it, converting it to Imperial, and marking it as junk.
If playing using a keyboard/mouse, right-click the item and select Lock. In Gamepad mode, press Y/Triangle on an item to bring up Actions for that item, then select Lock.
Locking an item will remove it from the following:
Vendor – Sell
Guild Store – List
Trade
Mail – Send Mail
Guild Bank - Deposit
Craft Stations – Deconstruct, Improvement, Research
The list of available item actions has also been reordered to put more commonly used actions towards the top.

Robbmrp · June 2016

@ZOS_JessicaFolsom this is confirmed that it's not working. I actually deconstructed a Sword of Fasalla this morning that was locked in my inventory. All items still show up at the deconstruction table and can be deconstructed.

MissBizz · June 2016

This is weird, one of the first things I did was go through and lock my items, and for me none of the locked items showed up in my crafting screens. Have you tried relocking just some random items (like a cheap looted green item)?

Uriel_Nocturne · June 2016

That makes for a pretty serious bug.

Thinking you had something locked down so it can't be deconstructed, so you start blowing through items that need to be decon'd, only to realize too late that you've been nuking items you wanted to keep...

I can also confirm that this is not working. Hopped on my PC account last night, and tested out the item locking. Items that are locked are still showing up at crafting stations in the 'Deconstruct' sub-Menu.

@ZOS_JessicaFolsom @ZOS_RichLambert : This should probably be fixed sooner rather than later. Especially with the exorbitant cost to make VR16/CP160 gear. It's only a matter of time before someone decon's an entire armor set, thus wasting 800+ crafting mats and the expensive Tempers used to upgrade them...

Robbmrp · June 2016

MissBizz wrote: »

This is weird, one of the first things I did was go through and lock my items, and for me none of the locked items showed up in my crafting screens. Have you tried relocking just some random items (like a cheap looted green item)?

I haven't tried re-locking them to see if that did it. Since the coding should be looking for the lock on it and the item still shows, it sounds like an issue with the code itself not the actual lock of the item. I haven't tried this with items within my bank, only items actually on my character, not that I could see that making any difference on where the item was.

Robbmrp · June 2016

Uriel_Nocturne wrote: »

That makes for a pretty serious bug.

Thinking you had something locked down so it can't be deconstructed, so you start blowing through items that need to be decon'd, only to realize too late that you've been nuking items you wanted to keep...

I can also confirm that this is not working. Hopped on my PC account last night, and tested out the item locking. Items that are locked are still showing up at crafting stations in the 'Deconstruct' sub-Menu.

@ZOS_JessicaFolsom @ZOS_RichLambert : This should probably be fixed sooner rather than later. Especially with the exorbitant cost to make VR16/CP160 gear. It's only a matter of time before someone decon's an entire armor set, thus wasting 800+ crafting mats and the expensive Tempers used to upgrade them...

Exactly this. The longer that things can be deconstructed that shouldn't be, the more tickets that Customer Service will see for item restores. And they should be granted since this is actually a feature now that's supposed to stop accidental deconstruction.

magnusthorek · June 2016

That's why I'll stay with FCO...

ZOS_JessicaFolsom · June 2016

Looking into this now, everyone. Thank you for bringing it to our attention!

Robbmrp · June 2016

ZOS_JessicaFolsom wrote: »

Looking into this now, everyone. Thank you for bringing it to our attention!

As always, THANK YOU for everything that you do!!!

ZOS_JessicaFolsom · June 2016

Hey @Robbmrp, we spoke with one of our Engineers about this and while they are looking into it, he mentioned that certain addons may be impairing the item lock functionality. Could you try turning off addons, check the item lock again, and see if the results are any different?

Uriel_Nocturne · June 2016

ZOS_JessicaFolsom wrote: »

Looking into this now, everyone. Thank you for bringing it to our attention!

Awesome. Thank you guys for the support you provide. You guys do an awesome job with this game.

Robbmrp · June 2016

ZOS_JessicaFolsom wrote: »

Hey @Robbmrp, we spoke with one of our Engineers about this and while they are looking into it, he mentioned that certain addons may be impairing the item lock functionality. Could you try turning off addons, check the item lock again, and see if the results are any different?

Would they be able to provide a list or example of Addons that could affect it? Most of mine are currently turned off as they haven't been updated. For example, AUI is my UI Addon and it's not updated or on at the moment. The only crafting one I use is Crafting Stations which just shows the set details at said location. I don't use Addons that let me craft multiple items at a time. I also am not currently using FCO or any other Addon that "locks" items.

NBrookus · June 2016

ZOS_JessicaFolsom wrote: »

Looking into this now, everyone. Thank you for bringing it to our attention!

Can you please toss a note to the developers that it would be very helpful if you could lock items IN your bank? Right now you have to take them out, lock them while in a character inventory and put them back in. It's not gamebreaking or anything, but it would be a improvement on the usability of the locking feature.

MissBizz · June 2016

As a note I have completely turned off all addons except "advanced filters" and my in game locking works fine. I previously used FCO Item Saver as my locking addon, but turned it off immediately upon logging in.

I can try turning on some addons at lunch to see if I can break it.

ZOS_JessicaFolsom · June 2016

MissBizz wrote: »

As a note I have completely turned off all addons except "advanced filters" and my in game locking works fine. I previously used FCO Item Saver as my locking addon, but turned it off immediately upon logging in.

I can try turning on some addons at lunch to see if I can break it.

Thanks, @MissBizz! That info is helpful.

Robbmrp · June 2016

ZOS_JessicaFolsom wrote: »

MissBizz wrote: »

As a note I have completely turned off all addons except "advanced filters" and my in game locking works fine. I previously used FCO Item Saver as my locking addon, but turned it off immediately upon logging in.

I can try turning on some addons at lunch to see if I can break it.

Thanks, @MissBizz! That info is helpful.

From what I can remember on Addons I use: Advanced UI, Skyshards, Lorebooks, Destinations, Lost Treasure, Crafting Stations, Merlin the Enchanter, Master Merchant, AwesomeGuildStore, MailR are the majority of the Addons that I use. I will also post a screen print later tonight showing which ones are turned on/off as well.

MissBizz · June 2016

Robbmrp wrote: »

ZOS_JessicaFolsom wrote: »

MissBizz wrote: »

As a note I have completely turned off all addons except "advanced filters" and my in game locking works fine. I previously used FCO Item Saver as my locking addon, but turned it off immediately upon logging in.

I can try turning on some addons at lunch to see if I can break it.

Thanks, @MissBizz! That info is helpful.

From what I can remember on Addons I use: Advanced UI, Skyshards, Lorebooks, Destinations, Lost Treasure, Crafting Stations, Merlin the Enchanter, Master Merchant, AwesomeGuildStore, MailR are the majority of the Addons that I use. I will also post a screen print later tonight showing which ones are turned on/off as well.

Oh yeah, I eventually turned on Master Merchant too, so it's definitely not that. We do have some overlapping addons so I'll let you know what I tried and if I could break it. If I have time at lunch I'll install some you listed that I don't have and see as well, if I don't have time it'll have to wait until this evening.

Divinius · June 2016

Robbmrp wrote: »

ZOS_JessicaFolsom wrote: »

MissBizz wrote: »

As a note I have completely turned off all addons except "advanced filters" and my in game locking works fine. I previously used FCO Item Saver as my locking addon, but turned it off immediately upon logging in.

I can try turning on some addons at lunch to see if I can break it.

Thanks, @MissBizz! That info is helpful.

From what I can remember on Addons I use: Advanced UI, Skyshards, Lorebooks, Destinations, Lost Treasure, Crafting Stations, Merlin the Enchanter, Master Merchant, AwesomeGuildStore, MailR are the majority of the Addons that I use. I will also post a screen print later tonight showing which ones are turned on/off as well.

Just to check, you really should just disable ALL your addons and ensure that the bug is still there.

I just checked, and I can't reproduce the problem. Item locking works for me. Can you confirm that even with ALL addons completely disabled, you can still see locked items in the decon menu?

I can also try again with the addons you have listed to see if I can reproduce what you are seeing WITH those addons.

Robbmrp · June 2016

MissBizz wrote: »

Robbmrp wrote: »

ZOS_JessicaFolsom wrote: »

MissBizz wrote: »

As a note I have completely turned off all addons except "advanced filters" and my in game locking works fine. I previously used FCO Item Saver as my locking addon, but turned it off immediately upon logging in.

I can try turning on some addons at lunch to see if I can break it.

Thanks, @MissBizz! That info is helpful.

From what I can remember on Addons I use: Advanced UI, Skyshards, Lorebooks, Destinations, Lost Treasure, Crafting Stations, Merlin the Enchanter, Master Merchant, AwesomeGuildStore, MailR are the majority of the Addons that I use. I will also post a screen print later tonight showing which ones are turned on/off as well.

Oh yeah, I eventually turned on Master Merchant too, so it's definitely not that. We do have some overlapping addons so I'll let you know what I tried and if I could break it. If I have time at lunch I'll install some you listed that I don't have and see as well, if I don't have time it'll have to wait until this evening.

@MissBizz as will I. Unfortunately today I am not working at home.

Robbmrp · June 2016

Divinius wrote: »

Robbmrp wrote: »

ZOS_JessicaFolsom wrote: »

MissBizz wrote: »

As a note I have completely turned off all addons except "advanced filters" and my in game locking works fine. I previously used FCO Item Saver as my locking addon, but turned it off immediately upon logging in.

I can try turning on some addons at lunch to see if I can break it.

Thanks, @MissBizz! That info is helpful.

From what I can remember on Addons I use: Advanced UI, Skyshards, Lorebooks, Destinations, Lost Treasure, Crafting Stations, Merlin the Enchanter, Master Merchant, AwesomeGuildStore, MailR are the majority of the Addons that I use. I will also post a screen print later tonight showing which ones are turned on/off as well.

Just to check, you really should just disable ALL your addons and ensure that the bug is still there.

I just checked, and I can't reproduce the problem. Item locking works for me. Can you confirm that even with ALL addons completely disabled, you can still see locked items in the decon menu?

I can also try again with the addons you have listed to see if I can reproduce what you are seeing WITH those addons.

I haven't tried that yet but will later tonight after work. Since I didn't use any for crafting other than Merlins I didn't think that they could be a culprit, especially since my AUI isn't turned on.

Divinius · June 2016

Robbmrp wrote: »

Divinius wrote: »

Robbmrp wrote: »

ZOS_JessicaFolsom wrote: »

MissBizz wrote: »

As a note I have completely turned off all addons except "advanced filters" and my in game locking works fine. I previously used FCO Item Saver as my locking addon, but turned it off immediately upon logging in.

I can try turning on some addons at lunch to see if I can break it.

Thanks, @MissBizz! That info is helpful.

From what I can remember on Addons I use: Advanced UI, Skyshards, Lorebooks, Destinations, Lost Treasure, Crafting Stations, Merlin the Enchanter, Master Merchant, AwesomeGuildStore, MailR are the majority of the Addons that I use. I will also post a screen print later tonight showing which ones are turned on/off as well.

Just to check, you really should just disable ALL your addons and ensure that the bug is still there.

I just checked, and I can't reproduce the problem. Item locking works for me. Can you confirm that even with ALL addons completely disabled, you can still see locked items in the decon menu?

I can also try again with the addons you have listed to see if I can reproduce what you are seeing WITH those addons.

I haven't tried that yet but will later tonight after work. Since I didn't use any for crafting other than Merlins I didn't think that they could be a culprit, especially since my AUI isn't turned on.

You would be surprised at the weird things I've seen addons conflict with...

Robbmrp · June 2016

Divinius wrote: »

Robbmrp wrote: »

Divinius wrote: »

Robbmrp wrote: »

ZOS_JessicaFolsom wrote: »

MissBizz wrote: »

As a note I have completely turned off all addons except "advanced filters" and my in game locking works fine. I previously used FCO Item Saver as my locking addon, but turned it off immediately upon logging in.

I can try turning on some addons at lunch to see if I can break it.

Thanks, @MissBizz! That info is helpful.

From what I can remember on Addons I use: Advanced UI, Skyshards, Lorebooks, Destinations, Lost Treasure, Crafting Stations, Merlin the Enchanter, Master Merchant, AwesomeGuildStore, MailR are the majority of the Addons that I use. I will also post a screen print later tonight showing which ones are turned on/off as well.

Just to check, you really should just disable ALL your addons and ensure that the bug is still there.

I just checked, and I can't reproduce the problem. Item locking works for me. Can you confirm that even with ALL addons completely disabled, you can still see locked items in the decon menu?

I can also try again with the addons you have listed to see if I can reproduce what you are seeing WITH those addons.

I haven't tried that yet but will later tonight after work. Since I didn't use any for crafting other than Merlins I didn't think that they could be a culprit, especially since my AUI isn't turned on.

You would be surprised at the weird things I've seen addons conflict with...

I read you and can't say that I would actually be surprised. I've seen more posts about broken mechanics from this DLC than any previous ones.

MissBizz · June 2016

Well, I turned on every addon I had installed (this reminded me I really need to go uninstall a ton I don't use anymore) and my item locking still worked fine. I had stuff in my inventory that was locked, and stuff in my bank that was locked and none of it shows up when in any of the crafting menus.

http://imgur.com/a/5IYKq

I then went ahead and installed MairR, Merlin, Treasure, and crafting stations since those are ones listed I didn't have but you did... I went ahead and ONLY selected those to load, and my item locking still works.

Robbmrp · June 2016

MissBizz wrote: »

Well, I turned on every addon I had installed (this reminded me I really need to go uninstall a ton I don't use anymore) and my item locking still worked fine. I had stuff in my inventory that was locked, and stuff in my bank that was locked and none of it shows up when in any of the crafting menus.

http://imgur.com/a/5IYKq

I then went ahead and installed MairR, Merlin, Treasure, and crafting stations since those are ones listed I didn't have but you did... I went ahead and ONLY selected those to load, and my item locking still works.

Weird. It will be interesting to see what the culprit is on it. I only deconstructed a heavy weapon on it but am pretty sure that I could also see staffs that I locked coming up as well.

Solid_Metal · June 2016

i use AUI and wykkyd framework, the lock item works fine

Robbmrp · June 2016

@ZOS_JessicaFolsom I apologize for the waste of time but it appears that the item I was testing must not have been locked to show up. The item in question I actually deconstructed this morning to see if there was a stop on that point so I cannot check to make sure it had or didn't have a lock. I went into both my inventory and backpack and locked everything in there and then double checked all of the tables. Anything with a locked status did NOT show in any of the crafting tables for deconstruction.

Thank you @MissBizz, @Divinius and @Solid_Metal for verifying this.

@Uriel_Nocturne, you'll want to double check your items on this as it was totally my error and this is working as intended.

I apologize to all for the inconvenience that this has caused. Thank you all for your time and help.

ZOS_JessicaFolsom · June 2016

Robbmrp wrote: »

@ZOS_JessicaFolsom I apologize for the waste of time but it appears that the item I was testing must not have been locked to show up. The item in question I actually deconstructed this morning to see if there was a stop on that point so I cannot check to make sure it had or didn't have a lock. I went into both my inventory and backpack and locked everything in there and then double checked all of the tables. Anything with a locked status did NOT show in any of the crafting tables for deconstruction.

Thank you @MissBizz, @Divinius and @Solid_Metal for verifying this.

@Uriel_Nocturne, you'll want to double check your items on this as it was totally my error and this is working as intended.

I apologize to all for the inconvenience that this has caused. Thank you all for your time and help.

No problem, @Robbmrp! Thanks for letting us know.

Mulcibur · June 2016

@ZOS_JessicaFolsom I know this is not directly related but I don't want to create a whole new thread for a simple ask.

Could you please make it possible to lock items from within the bank menu without needing to withdraw it, lock it and then return it to the bank. This would make it more in-line with the add-ons many of us used before this feature.

zerosingularity · June 2016

Mulcibur wrote: »

@ZOS_JessicaFolsom I know this is not directly related but I don't want to create a whole new thread for a simple ask.

Could you please make it possible to lock items from within the bank menu without needing to withdraw it, lock it and then return it to the bank. This would make it more in-line with the add-ons many of us used before this feature.

Don't forget the inability to lock items of higher level than the character you are on, that got annoying quick.

Astarana · June 2017

Locking in not working on Xbox NA, just deconstructed locked purple robe by accident. It was locked in bank and I was deconstructing on my lower toon.

JasonSilverSpring · June 2017

Astarana wrote: »

Locking in not working on Xbox NA, just deconstructed locked purple robe by accident. It was locked in bank and I was deconstructing on my lower toon.

Rather than necro'ing a thread from a year ago, I recommend you open a new thread in the xbox section, as the postings in this thread were PC-related.