Paying for eso plus but getting nothing on account

FiveDinosaur792 · May 2016

Hi, my friend sent a ticket in a while back he pays for eso plus but is not getting any of the content on some of his main characters (DLCs), support say he doesn't have the eso plus but he does pay. Obviously paying for a service and not getting the goods is not acceptable:D I'm asking for you to please look into this again as we would love to play with him again, he's had to start another character and we are waiting for him to level....its silly! He isn't part of this lovely community so cant post for himself! If you need some more information to be able to process the ticket let me know I can liase between us both! I am sure support have tried their best but unfortunately this is still outstanding:( His incident number is #160425000014 . We hope to hear from you soon!

Kind regards,

Fivedinosaur792

ZOS_DaryaK · May 2016

Hello Fivedinosaur792, it appears your friend contacted support about missing crowns. He needs to submit a new ticket to our support team. Please advise him to use the email address for the account that is affected and include the Xbox Gamertag he's playing on and the characters that are unable to access the DLC or are missing any other perks of ESO Plus.

FiveDinosaur792 · May 2016

Thank you very much for getting back so quickly to me, (us) - to be honest I wasnt expecting news so quickly! Thanks for working so hard, I will pass this message on immediately and hopefully we will be able to sort this out.