New Gear Will Not Equip Since Thieve's Guild DLC Patch

Rowan_Winterhaven · April 2016

Ever since the Thieve's Guild update, I am not able to equip new gear.

Gear that I find/receive cannot be equipped. There are no error messages, the new gear simply does not go onto the character. I can strip all of the armor off and put the old stuff back on, but the new stuff won't equip. This goes the same for weapons.

** This issue is on _all_ of my characters since the update.
** This issue can be replicated 100% of the time

I'm on my fifth trouble ticket and not a single rep has actually read the ticket and I keep getting responses for issues that are completely unrelated to my actual issue, like how to recover a missing or lost item. The game is unplayable now once my armor and weapon/s are too weak to protect my character.

Has anyone else had this issue?

Parrot1986 · April 2016

I'm not getting exactly the same issue but I am unable to wear any of the outlaw armour and still shows as my old set. I raised a ticket but no fix. I had the same armour previously just in different style so not noticed any negative impact other than visual. Weirdly it does show the correct armour on the log in screen just not in game.

it's only on this character though. I haven't actually tried different set of armour on that character to see if only outlaw armour or wider.

Universe · April 2016

This is a long shot, but have you tried to repair your client ?
I know that if some files are corrupt, it can input wrong information ingame.

Best of luck with this issue!

Rowan_Winterhaven · May 2016

Well, my seventh support ticket was just closed without a fix.

The "special" tech support people had this to say:

"We apologize that we have taken so long to get back to you in regards to your technical issue. Due to high ticket volumes, we will be unable to assist you further with this ticket. We understand this may be frustrating, and we are disappointed that we are unable to deliver a Customer Service experience that is up to our desired standards."

"Beyond these steps, we are unable to provide any further support."

So basically, no one is looking into this. Not one single rep has done more than copy/paste instructions that I've done seven times now. It's like trying to talk to a bot that thinks you're saying, "I like purple because spaghetti is truck."

I've asked to be refunded the price of the Thieve's Guild DLC and given them a deadline of one week to do so before I contact the Better Business Bureau. This is a million kinds of bull.

"Due to high ticket volumes, we will be unable to assist you further with this ticket. "

Well maybe if the game wasn't buggy as hell, they wouldn't have so many bloody tickets.

Thanks for the tip, Lord. I've done that. It's the first thing tech support tells you. That, and my career was doing tech support and escalated calls for Comcast. Yeah, I know; Comcast isn't the best for customer service (I was an exception) but I'd rather have the grumpiest tech on the floor there because at least it'll get done. This... this is a blatant lack of damns given for customers.

ZOS_DaryaK · May 2016

Hey Rowan_Winterhaven, I've sent you a PM.