Short version; I can't seem to hear any manner of voice chat be it area, group, or guild chat. I have tried swapping headsets, system updates on console and controller, full resets / powerdowns for console, modem, and router.
Longer version; I sent a support ticket to customer service with the same problem, their suggestion was to reset everything and then relog after five minutes as if it were an NPC non-loading issue. I kind of wonder if they even read the info I sent them. I can still hear game audio, and I can see the names when other players are talking in chat but cannot hear anything. Xbox Live party is fully functional when I use it with other games / Non-ESO friends and I can hear them fine, so I really believe the issue is with the most recent patch.
If anyone has any suggestions for what I can do to fix this on my end I'd really appreciate it. Thanks in advance.