Maintenance for the week of October 13:
· [COMPLETE] NA megaservers for maintenance – October 15, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
· [COMPLETE] EU megaservers for maintenance – October 15, 8:00 UTC (4:00AM EDT) - 16:00 UTC (12:00PM EDT)
· [COMPLETE] ESO Store and Account System for maintenance – October 15, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
· [COMPLETE] NA megaservers for maintenance – October 15, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
· [COMPLETE] EU megaservers for maintenance – October 15, 8:00 UTC (4:00AM EDT) - 16:00 UTC (12:00PM EDT)
· [COMPLETE] ESO Store and Account System for maintenance – October 15, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
Third month in a row, Haven't got crowns with eso plus
AndersS
✭
Support Ticket 160220-000986.
This is getting very stupid now. Looking on this forum there seems to be a lot of people this is happening to. Are Zenimax ever going to acknowledge that there is a problem and actually try and resolve this? Spoke to Microsoft and they insist the problem is not at their end. And when I contact support, it usually takes about two weeks for the problem to be resolved. I shouldn't have to spend time every month chasing up something I have paid for. Once , I can understand, but three times is just damn frustrating and annoying.
Anders
This is getting very stupid now. Looking on this forum there seems to be a lot of people this is happening to. Are Zenimax ever going to acknowledge that there is a problem and actually try and resolve this? Spoke to Microsoft and they insist the problem is not at their end. And when I contact support, it usually takes about two weeks for the problem to be resolved. I shouldn't have to spend time every month chasing up something I have paid for. Once , I can understand, but three times is just damn frustrating and annoying.
Anders
0
-
LiquidSchwartz✭✭✭✭✭Happened to me twice but I got help same day and booted to get crowns within 2 days so it wasn't so bad but yea def pissed me off both times since I missed a limited item waiting for them
Only way around it is support ticketMay the Schwartz be with you.EP/XB1/NA0 -
BlackguardBob✭✭✭LiquidSchwartz wrote: »Happened to me twice but I got help same day and booted to get crowns within 2 days so it wasn't so bad but yea def pissed me off both times since I missed a limited item waiting for them
Only way around it is support ticket
Agree. Seems to me that MS and ESO aren't talking to each other which means that we always have to provide proof of purchase every time we subscribe to get those 1500 crowns.
After you have received a receipt for your monthly sub, wait 4 days and if you have no crowns (you won't) then submit a ticket with a screenshot of your purchase. Before the day is out you will have your crowns. But this is the only way you'll get them. It appears that the onus is on us to prove we are not cheating the system every time we sub.
PS: Ignore all robot types of help that intervene to intercept your email to ESO. Submit the ticket and note its number but do remember to submit the screenshot of your receipt from MS.
0 -
This happened to me as well, I submitted the proper screenshots and still wasn't even reimbursed the crowns.0