Maintenance for the week of April 6:
• ESO Store and Account System for maintenance – April 8, 9:00AM EDT (13:00 UTC) - 6:00PM EDT (22:00 UTC)
• ESO Store and Account System for maintenance – April 8, 9:00AM EDT (13:00 UTC) - 6:00PM EDT (22:00 UTC)
We are currently investigating connection issues some players are having on the European megaservers. We will update as new information becomes available.
ACCOUNT ISSUES
andi-bb16_ESO2
Soul Shriven
Hi,
My account seems to have been suspended, I have no idea why and my subscription has been cancelled. I cannot log in to my account or login to game and my ps4 account states I have been permanently banned.
I have tried to place a ticket but I don't know if it has been received
Ticket number 160206-001936.
Please help
Many thanks
Andy
My account seems to have been suspended, I have no idea why and my subscription has been cancelled. I cannot log in to my account or login to game and my ps4 account states I have been permanently banned.
I have tried to place a ticket but I don't know if it has been received
Ticket number 160206-001936.
Please help
Many thanks
Andy
0
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andi-bb16_ESO2Soul Shriven@ZOS_GinaBruno @ZOS_GaryA @ZOS_JessicaFolsom
is anyone able to help?, feeling left out in the cold without any answers
I cannot think of any reason why my account would be suspended, I have played consistently since beta without any issues and have several vr16 characters and other lower level toons and have never had any problems.
Many thanks
Andy0 -
ZOS_MollyHmodHey @andi-bb16_ESO2 !
We're closing this thread as an agent has reached out to you via your ticket number. Unfortunately we're unable to assist with possible game account actioning here on the forums.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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This discussion has been closed.