A lot of the time when I start the game I get a black screen, and my computer freezes...
The only way out of it then is by force- shutting my laptop.
Is there a way to cure this?
Need more info. Is it before or after you log into the char selection screen, or after you enter the game itself?.
Could be file corruption, driver, overheating, could even be a wonky setting, etc.
Can you post your system specs, including operating system. If you're unsure what they are (presuming windows os) type dxdiag into the start search, and enter it. Then click save all information, and copy/paste it here.
Also post your UserSettings file contents (located in: Documents\Elder Scrolls Online\...).
Media Foundation Byte Stream Handlers
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Media Foundation\ByteStreamHandlers]
[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\MediaSources\Preferred]
<file ext. or MIME type>, <handler CLSID>, <brief description>[, Preferred]
Media Foundation Scheme Handlers
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Media Foundation\SchemeHandlers]
[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\MediaSources\Preferred]
{E06D802C-DB46-11CF-B4D1-00805F6CBBEA}, Microsoft Dolby Digital Plus Decoder MFT, {177C0AFE-900B-48D4-9E4C-57ADD250B3D4}
MFVideoFormat_MPEG2, Microsoft MPEG Video Decoder MFT, {2D709E52-123F-49B5-9CBC-9AF5CDE28FB9}
MEDIASUBTYPE_DOLBY_DDPLUS, Microsoft Dolby Digital Plus Decoder MFT, {177C0AFE-900B-48D4-9E4C-57ADD250B3D4}
{7634706D-0000-0010-8000-00AA00389B71}, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
{73616D72-767A-494D-B478-F29D25DC9037}, MS AMRNB Decoder MFT, {265011AE-5481-4F77-A295-ABB6FFE8D63E}
MEDIASUBTYPE_mp4s, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
MFVideoFormat_DVSL, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
MFVideoFormat_DVSD, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
MFVideoFormat_DVHD, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5
SET GamepadPreferredEnabled "0"
SET MouseRawInput "1"
SET MouseSensitivityFirstPerson "0.50000000"
SET MouseSensitivityThirdPerson "1.00000000"
SET MouseSmoothing "0"
SET InvertMouseWheel "1"
SET InvertMouseY "1"
SET InvertMouseX "1"
SET DistantFoliageEnabled "1"
SET MAGELIGHT_LIGHTS_VISIBLE "1"
SET PFX_SUPPRESS_DISTANCE_v2 "75.00000000"
SET PFX_GLOBAL_MAXIMUM "1414"
SET MULTI_GPU_CHECK "1"
SET CachedRLREnabled "1"
SET CachedReflectionResolution "4"
SET CachedShadowFiltering "4"
SET ScreenshotFormat.2 "PNG"
SET PregameScreenAdjustEnabled "0"
SET PregameGammaCheckEnabled "0"
SET HardwareCheckEnabled.3 "0"
SET SUB_SAMPLING "2"
SET REFLECTION_QUALITY_v3 "2"
SET PARTICLE_DENSITY "2"
SET HIGH_RESOLUTION_SHADOWS "1"
SET SHADOWS "2"
SET GAMMA_ADJUSTMENT "117"
SET VIEW_DISTANCE "1.00000000"
SET GPUSmoothingFrames "10"
SET MIP_LOAD_SKIP_LEVELS "0"
SET RAIN_WETNESS "1"
SET LENS_FLARE "1"
SET GOD_RAYS_v2 "1"
SET ANTI_ALIASING_v2 "0"
SET AMBIENT_OCCLUSION "0"
SET COLOR_GRADING_v1 "0"
SET BLOOM "0"
SET DEPTH_OF_FIELD "1"
SET TONE_MAPPING "1"
SET COLOR_CORRECTION "1"
SET SOFT_ALPHA "1"
SET DISTORTION "1"
SET CHARACTER_LIGHTING "1"
SET DIFFUSE_2_MAPS "1"
SET DETAIL_MAPS "1"
SET NORMAL_MAPS "1"
SET SPECULAR_MAPS "1"
SET CLUTTER_2D "1"
SET SIMPLE_SHADERS "0"
SET WATER_FOAM "1"
SET VSYNC_INTERVAL "1"
SET VSYNC "1"
SET MAX_ANISOTROPY "2"
SET PreferMaximizedWindow "0"
SET PreferExclusiveFullscreen "0"
SET FULLSCREEN_v5 "2"
SET FullscreenHeight "768"
SET FullscreenWidth "1366"
SET WindowedHeight "900"
SET WindowedWidth "1600"
SET TrialAccountType3SeenVersion "0"
SET TrialAccountType2SeenVersion "0"
SET TrialAccountType1SeenVersion "0"
SET SiegeCameraChoice "0"
SET IsServerSelected "0"
SET SelectedServer "0"
SET OverscanHeightAdjustment "0"
SET OverscanWidthAdjustment "0"
SET OverscanYOffset "0"
SET OverscanXOffset "0"
SET CharacterSelectForceAllCharacterPreloads "0"
SET PlayerStandInsMaxPerFrame "8"
SET PlayerStandInsEnabled.2 "1"
SET FOVChangesAllowed "1"
SET AgreedToPEGI "1"
SET LuaMemoryLimitMB "64"
SET GamepadSensitivityFirstPerson.2 "0.72000003"
SET GamepadSensitivityThirdPerson.2 "0.85000002"
SET GamepadInvertX "0"
SET GamepadInvertY "0"
SET GamepadVibrationEnabled "1"
SET SOUND_ENABLED "1"
SET FOOTSTEPS_VOLUME "50.00000000"
SET FOOTSTEPS_ENABLED "1"
SET SPEAKER_SETUP "0"
SET VOICE_CHAT_VOLUME "65.00000000"
SET BACKGROUND_AUDIO "0"
SET VO_VOLUME "70.00000000"
SET VO_ENABLED "1"
SET UI_VOLUME "70.00000000"
SET UI_ENABLED "1"
SET AMBIENT_VOLUME "70.00000000"
SET AMBIENT_ENABLED "1"
SET SFX_VOLUME "70.00000000"
SET SFX_ENABLED "1"
SET MUSIC_VOLUME "70.00000000"
SET MUSIC_ENABLED "1"
SET AUDIO_VOLUME "100.00000000"
SET AUDIO_ENABLED "1"
SET TooltipFilter "-1"
SET TooltipNumOptions "2"
SET Language.2 "en"
SET GraphicsDriver.7 "D3D11"
SET PatchDataPath "game:/GameData/"
SET CacheDataPath "machine:/Cache/"
SET ViewedAddOnEULAVersion "5"
SET AcceptedAddOnEULAVersion "5"
SET AcceptedCodeOfConductVersion "1"
SET AcceptedPrivacyPolicyVersion "2"
SET AcceptedTOSVersion "1"
SET AcceptedEULAVersion "3"
SET DirectionalDamageIndictorVisibleInThirdPerson "0"
SET CameraFramingTransitionEnabled "1"
SET SkipPregameVideos "0"
SET HasPlayedPregameVideo "1"
SET RangedKillCamera "0"
SET PlayerKillCamera "1"
SET LastMonsterKillCamera "1"
SET MinFrameTime.2 "0.01000000"
SET ParticlesEnabled "1"
SET RequestedNumJobThreads "0"
SET RequestedNumWorkerThreads "0"
SET FreeUnusedGrannyFileSections.2 "0"
SET IsTrustedMachine "1"
SET RememberAccountName "1"
SET AccountName "DonCarl30ne"
SET LastRealm "EU Megaserver"
SET CustomUIScale "0.95139998"
SET UseCustomUIScale.2 "1"
SET RollDodgeDoubleTapEnabled "1"
SET RollDodgeDoubleTapTimeWindow.2 "185"
SET ClampGroundTargetEnabled "1"
SET MonsterTellsEnabled "1"
SET CameraZoomDistancesSynced "1"
SET SiegeCameraZoomDistance "6.00000000"
SET WeaponsOutCameraZoomDistance "10.00000000"
SET WeaponsSheathedCameraZoomDistance "10.00000000"
SET MaxNetworkWriteBuffer "10485760"
SET MaxNetworkReadBuffer "10485760"
I hope this was your issue, and that this helped. If you can open the game without it freezing, you can change it in the settings dropdown menu. GL.
*I am sorry for copy pasting this into multiple threads, I am doing it because I legitimately think this may be the problem each person is experiencing.