Maintenance for the week of July 6:
• PC/Mac: No maintenance – July 6
• ESO Store and Account System for maintenance – July 8, 10:00AM EDT (14:00 UTC) - 12:00PM EDT (16:00 UTC)
You should contact support about this issue @CharlesBarnes it may be something that they can help you with.
Follow this link to the support page
Hope it helps!