ETA for Maint?

Weberda · January 2016

Congrats Gina. You guys have managed to totally enrage both sides of the Atlantic. I haven't seen that since the days before the Euro megaserver was moved overseas. You should get an achievement award of some kind.

Tiphis · January 2016

Quick update: We are continuing maintenance on PC EU, and expect it to last roughly another couple hours. We'll continue to provide updates in this thread as we're able. -Gina

So basically its going to be at least another couple hours for EU to be back up, then they look into NA so I imagine later tonight probably.

AngryNord · January 2016

How to kill your own game 101

vamp_emily · January 2016

I thought they said the last time they wer

Brotherhood94 wrote: »

The attitudes on this forum make me wonder about the holiday break being over. Grow up. You get the service you pay for 99% of the time. One day/night you don't have it and you all take this moment to tell the world how immature you are.

Waaaaah ZOS doesn't tell me the inner workings... waaaaaaah transparency and customer relations... waaaaaah

Feel better?

Lyzaaa · January 2016

LOLOL...

PC eu maintenance : "we expect this to take aprox. 1hour or so"

update: its gonna take.. ah we dunno , couple hours more? .. "we'll see, if we go for lunch we might have to re-do it all but yeaa ,we'll keep you guys updated but we're not sure if we're actually gonna do maintenance.. we'll see"

Noobie · January 2016

so Na has to wait longer om mah god! time to go play some starwars

DaniAngione · January 2016

My friend just asked for a Steam refund lmao.

Almost 2 years promoting the game... and when I finally convince them, that. Thanks ZOS

TiberX · January 2016

Yup, @ZOS u kinda pushing it! Maybe ill just check what other MMO's are there while maintenance is on .Hows that sound?

Krayor · January 2016

Hadan_of_Rift wrote: »

Dagoth_Rac wrote: »

Hadan_of_Rift wrote: »

ZOS_GinaBruno wrote: »

Apologies everyone, was stuck in meetings. Xbox One and PS4 NA megaservers are both back online, though we ran into a snag on PC NA that we are working through now. Stand by for additional details...

FYI this is why some of the player base gets frustrated. We hit a "snag" doesn't tell us anything. Your communication style or lack there of sucks.

There are plenty of competent server engineers that you should hire and layoff the current staff. I know if I went to my boss and said "Hey guys sorry no server access today I hit a "snag" last night" I'd be looking for a new job.

And as far as "this isn't normal" yeah it is normal. Not this long but it is a bad habit that ZOS says x will take y time and they rarely meet that time table. Also, I don't care if they are on the money 100% of the time before this (they are not by a wide margin) it's this situation and the serious BS they shovel that is annoying.

I doubt ZOS employees are going to their boss and saying, "Hit a snag." They are giving a detailed explanation of what went wrong, how they plan to fix it, and how they plan to avoid it in the future. Because that is their boss and coworker. We are not. They are under no requirement to give a full account of their entire server infrastructure, code base, database design, networking, firewalls, latest OS patch level, etc., etc. All of which might be necessary to understand the problem. They have better things to do than essentially give new employee training to the entire forum.

You are right they are under no requirement, but it sure would be nice and helpful to it's customers instead of the BS they keep trying to shovel. It's called transparency and customer service/retention. You know actually caring about the people that pay their salaries.

Actually, he or she is wrong and does not know what he or she is talking about. Good communication with the users is an absolutely big requirement and good practice in project management (this includes IT project management). It is perfectly reasonable and viable to give enough specifics of the issues and solutions, without the need to go into the technical details, that will allow users to understand the situation. It's poor practice to keep users in the dark with little or vague information about the situation. The attitude that the poster describes is a poor practice for projects like this.

Immortal_Dark410 · January 2016

TiberX wrote: »

Yup, @ZOS u kinda pushing it! Maybe ill just check what other MMO's are there while maintenance is on .Hows that sound?

things is everyone always comes back to ESO in the end and they know that

JD2013 · January 2016

Hadan_of_Rift · January 2016

Brotherhood94 wrote: »

The attitudes on this forum make me wonder about the holiday break being over. Grow up. You get the service you pay for 99% of the time. One day/night you don't have it and you all take this moment to tell the world how immature you are.

Waaaaah ZOS doesn't tell me the inner workings... waaaaaaah transparency and customer relations... waaaaaah

I like to get what I pay for 100% of the time not 99%. You waaaaaah'ing about others expressing their opinion about downtime and poor CS isn't any better.

AngryNord · January 2016

Krayor wrote: »

Actually, he or she is wrong and does not know what he or she is talking about. Good communication with the users is an absolutely big requirement and good practice in project management (this includes IT project management). It is perfectly reasonable and viable to give enough specifics of the issues and solutions, without the need to go into the technical details, that will allow users to understand the situation. It's poor practice to keep users in the dark with little or vague information about the situation. The attitude that the poster describes is a poor practice for projects like this.

LoTRO had a longer than expected server maintenance a little over half a year ago. Sure, people were frustrated there too - BUT - Turbine had a person on the official forums that ACTUALLY GAVE INFO ABOUT WHAT WAS GOING ON! (A serious hardware issue). Much of it was just repeating the same info once every half hour or so, but it was ACTUAL COMMUNICATION!!!

And LoTRO is an F2P game.

Toxie50 · January 2016

Be happy its in the afternoon for you, we in EU is having a premaintenece on prime time 8:30pm CEST

italia366 · January 2016

LOL they started at 4am and arent even doing anything serious.

this is great

Thornen · January 2016

1

Toxie50 wrote: »

Be happy its in the afternoon for you, we in EU is having a premaintenece on prime time 8:30pm CEST

Afternoon now the last 12 hours or so though....

TiberX · January 2016

Immortal_Dark410 wrote: »

TiberX wrote: »

Yup, @ZOS u kinda pushing it! Maybe ill just check what other MMO's are there while maintenance is on .Hows that sound?

things is everyone always comes back to ESO in the end and they know that

U are right, but as soon as a decent MMO is out so am I if they keep up like this

And anticipating some questions

NO ! u cant have my stuff,I have friends:)

Richard_Ralh · January 2016

LOL by the time they're done and we're celebrating we'll be like this! Props to the You Tube video creator & MJ (May he rest in peace!)

Thevampirenight · January 2016

If you have pts server guess that one is still open to us but lol servers have been offline for NA for a while now, lets hope they are improving prefomance and not changing in game things to much like for example exp for certain foes or whatever. Lets hope they are improving latenacy

DezIsDead · January 2016

TiberX wrote: »

Immortal_Dark410 wrote: »

TiberX wrote: »

Yup, @ZOS u kinda pushing it! Maybe ill just check what other MMO's are there while maintenance is on .Hows that sound?

things is everyone always comes back to ESO in the end and they know that

U are right, but as soon as a decent MMO is out so am I if they keep up like this

And anticipating some questions
NO ! u cant have my stuff,I have friends:)

can i be your friend then?

Seraph702 · January 2016

Hmmmm i wouldn't want 2 completely separate servers to hurt the other.... lets just take down the EU server that isnt scheduled for maint until tomorrow just so we can see how much salt we generate....

#ZoSteachmetosaltfarm
#iwanttotrolllikeZoS
#ZoSbesttrollsNA
#ZoSTeachMe

Richard_Ralh · January 2016

https://m.youtube.com/watch?v=HMZTC86No9o
LOL by the time they're done and we're celebrating we'll be like this! Props to the You Tube video creator & MJ (May he rest in peace!)

NeKryXe · January 2016

European PC/Mac megaserver for maintenance – January 4, 3:00 AM GMT - January 5, 7:00 PM GMT - January 6, 6:00 AM GMT - so... we can expect another maintenance on January 7, 10:00 PM GMT

Weberda · January 2016

Thevampirenight wrote: »

If you have pts server guess that one is still open to us but lol servers have been offline for NA for a while now, lets hope they are improving prefomance and not changing in game things to much like for example exp for certain foes or whatever. Lets hope they are improving latenacy

You dreamer.

Noobie · January 2016

Black desert is coming soon see how ESO stands with their 12+ hour maintanence.

CallsignReaper · January 2016

LoL@NA server still being down.

Who's all Mega server now? Huh? Huh?

Remember, it's only as Mega as the people working on it...XD

HenryIvan · January 2016

Guys its ok they just updated the crown store show case once enough ppl buy crowns the servers will be back on lol

Selique · January 2016

Noobie wrote: »

Black desert is coming soon see how ESO stands with their 12+ hour maintanence.

Bahahahahaha!

Pangnirtung · January 2016

As a make up to us who have been waiting how about you post the next DLC on the PTS?

Theodard · January 2016

On a positive note though, I will have no excuse for not working out tonight before I play.