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ESO Account page email verification problem
Decado
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hi guys, posting this for a friend as she cant :
Hi,
In December my billing details changed due to my card expiring and getting a new card. I tried logging on to my account on elderscrollsonline.com and i get the normal "new device and account verification" popup that should trigger an email to my email address, but what i don't get is the email. I've followed all the steps here: https://help.elderscrollsonline.com/app/answers/detail/a_id/6771/kw/verification email and nothing. Since i can not verify my account, i cant log in to the help page either to raise a ticket. I did raise a ticket on Friday, 1st of January in-game, so far no responses. I found a help phone number that i called to, only to get the automated response sending me back to the help forum that i can not log in to. I've opened 2 tickets with my email provider as well to investigate from their side if they are blocking eso emails, so far no responses. I'm between a rock and a hard place. I want to give you guys money and play endgame content and there is absolutely no way to contact you to get help in this issue.
Can you at least change my email alias to an alternate one so i could log on to my account and give you guys some money finally and stop hitting my keyboard against the wall?
My contact details
ingame @katreest
current email katreest@aol.com
@ZOS_GinaBruno
@ZOS_BrianWheeler
(not sure who i should be linking so if i linked the wrong person can someone link the right one thanks
)
Hi,
In December my billing details changed due to my card expiring and getting a new card. I tried logging on to my account on elderscrollsonline.com and i get the normal "new device and account verification" popup that should trigger an email to my email address, but what i don't get is the email. I've followed all the steps here: https://help.elderscrollsonline.com/app/answers/detail/a_id/6771/kw/verification email and nothing. Since i can not verify my account, i cant log in to the help page either to raise a ticket. I did raise a ticket on Friday, 1st of January in-game, so far no responses. I found a help phone number that i called to, only to get the automated response sending me back to the help forum that i can not log in to. I've opened 2 tickets with my email provider as well to investigate from their side if they are blocking eso emails, so far no responses. I'm between a rock and a hard place. I want to give you guys money and play endgame content and there is absolutely no way to contact you to get help in this issue.
Can you at least change my email alias to an alternate one so i could log on to my account and give you guys some money finally and stop hitting my keyboard against the wall?
My contact details
ingame @katreest
current email katreest@aol.com
@ZOS_GinaBruno
@ZOS_BrianWheeler
(not sure who i should be linking so if i linked the wrong person can someone link the right one thanks
) 0
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Lysette✭✭✭✭✭
✭✭✭✭✭Check your spam folder(s) - as it is s noreply kind of email, some spam filters just push it into the spam folder.0 -
Decado✭✭✭✭reply from her:
its not in the spam as thats the first thing i did, neither do i have them blocked from my own side double and triple verified, checked my span rules, followed all the tricks they have in written form as mentioned in above link0 -
ADarklore✭✭✭✭✭
✭✭✭✭✭I tried logging on to my account on elderscrollsonline.com and i get the normal "new device and account verification" popup that should trigger an email to my email address, but what i don't get is the email.
I had this same exact problem and I was using Yahoo mail... thankfully I was able to get ESO customer support to switch to my other Gmail e-mail account and I haven't had a problem since. For whatever reason, Yahoo one day just stopped receiving those specific verification e-mails and there was nothing in my spam folder and no settings were blocking it... since I switched my account to Gmail, I've never had a problem.Edited by ADarklore on January 5, 2016 5:12PMCP: 2130 ** ESO+ ** ~~ ***** Strictly a solo PvE quester *****
~~Started Playing: May 2015 | Stopped Playing: May 2026 | Returning: uncertain~~0 -
Decado✭✭✭✭I tried logging on to my account on elderscrollsonline.com and i get the normal "new device and account verification" popup that should trigger an email to my email address, but what i don't get is the email.
I had this same exact problem and I was using Yahoo mail... thankfully I was able to get ESO customer support to switch to my other Gmail e-mail account and I haven't had a problem since. For whatever reason, Yahoo one day just stopped receiving those specific verification e-mails and there was nothing in my spam folder and no settings were blocking it... since I switched my account to Gmail, I've never had a problem.
she has set up a gmail account shes willing to switch to and she has the exact problem your describing0 -
ADarklore✭✭✭✭✭
✭✭✭✭✭she has set up a gmail account shes willing to switch to and she has the exact problem your describing
Strange... Gmail has always worked for me... albeit sometimes there is a delay but usually only a few minutes.CP: 2130 ** ESO+ ** ~~ ***** Strictly a solo PvE quester *****
~~Started Playing: May 2015 | Stopped Playing: May 2026 | Returning: uncertain~~0 -
Decado✭✭✭✭she has not yet switched to gmail, shes looking for support to change it to gmail as its still AoL and AoL is the one not working0
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Decado✭✭✭✭Really no response from any admin? It's not really a big ask is it? Currently my friend cannot pay for content surely it shouldn't be too difficult for one of you to atleast respond with what her next step should be? How difficult can this be?
Very disappointing if you just completly ignore be issue0