open a ticket - attach a photo image of the card (with the code/serial # visible) and your receipt.

ZoS will take care of you. (I've heard both that they manually activate and that they provide you a replacement code, not sure which is correct)

The only thing that bothers me is they way they worded the response. "We can only accept Proof of Purchase in the form of the receipt emailed directly to your email account, showing the purchase of the content" Now, i'm not sure how the store would do that. I COULD take a picture of me holding my licence, a calander, and a clock along with the time card and receipt which has the date/time stamp on it. All jokes aside the receipt/time card being clearly visable should be enough.

hiyde wrote: »

Zavus wrote: »

"We can only accept Proof of Purchase in the form of the receipt emailed directly to your email account, showing the purchase of the content"

I'm not sure what that even means?

Maybe if i bought the card online? But I didnt.

Zavus wrote: »

Purchased a game time card last night, went to use it this morning and it said it was invalid. went back to the store, got a refund (somehow. I think because the woman also played ESO because theyre supposed to be non refundable) Got another game time card. It's also invalid. Took a picture of it and the receipt and attached to my tickett. Incident: 150831-000775

thanks

Did you manage to solve your problem?

ZOS_MollyH wrote: »

Hi @Zavus ! [stealth edit] - Aha, we see that this has been resolved for you in the meantime! Thanks for contacting us!

@vladimilianoub17_ESO1 - We see that this has resolved for you as well! Be sure to let us know if you have further questions or concerns

The issue is not really resolved. Game time cards form some vendors are not working and have not been since I tried in February this year. The issue is not isolated to certain customers but some retail vendors of these cards don't have issues is what I've been told. What I have not been told is what vendors are not having issues so I don't have to jump through Customer Service hoops like walking across town to pay to have a receipt and game time card scanned to a file on a disk, walk the 1.5+ mile back home to email CS directly from my account, having them ignore the file requested to resolve the issue and have them telling me I have to submit the info I already submitted, taking sometimes 36 hours just to get subscriber benefits when I could buy a game time card for another MMO from Walmart and go home, enter the code on my acct page and play with zero issue.

When will we be getting a proper answer to when this will actually be resolved for all vendors and all current and potential consumers for this issue? Does it have to be brought up in mass media to be resolved properly? Does Wired or IGN need or other gaming publications have to bring it to everyone on the internet to be noticed in a grand fashion worldwide to be resolved?

Yeah,im probably going to buy another card soon from the same vendor i buy before and may have to go through the same stupid process of scanning ***.

Howdy, I have some relevant information for you all
so, i'll tag @ZOS_MollyH just to be sure.
When I went to purchase another game time card from game stop on 11-11-2015, the new manager for the location discovered an issue, along with a solution.
The physical game time cards were showing up in there system as invalid/expired and the manager did NOT want to sell it to me for fear there would be an issue. The manager then looked up in the system and found that Game Stop was no longer using the physical cards, it was being processed as a digital download. So, when I purchased it, the id code prints on the receipt.
I went to my account management page entered the code and all was well.

Complete guess on my part as I've never used one, but I imagine the cards give you a month of ESO Plus. While that month of Plus is active, you would have access to all DLC. Once the Plus expires, you would lose access to the DLC. However, you also gain 1500 crowns for each month of Plus that you buy. So I imagine you can save the crowns to buy the DLC outright and have access to it without a Plus membership once you buy the DLC with the crowns.

ladyonthemoon wrote: »

Bogdan_Kobzar wrote: »

... So, when I purchased it, the id code prints on the receipt.
I went to my account management page entered the code and all was well.

Your ESO account?

Once you've bought a card, can you get the dlcs with it?

what i had purchased through an approved vendor was a 60 day subscription card. I redeemed the unique number associated with it on the official ESO account page.
As to the DLC's
Provided that my ESO Plus membership is current, i have access to all DLC game packs. I choose not to use my credit card for ANY type of Internet/on-line purchase, which is why I maintain my membership with subscription cards. It also makes holiday shopping easy for friends and family, I get gifted the game cards.