few days ago this official site
https://help.elderscrollsonline.com/
was reworked
i need to appeal my ban, but now i cant do it because for create a ticket now i need to login to this site(before you can create a ticket without loggi-in)
when i try to push a new button "Additional Support Options"
https://help.elderscrollsonline.com/app/utils/login?p_next_page=ask

i need to login first before proceed to the email-form ticket system
but i cant because looks like i was banned permanently:
- when i am trying to login to the
https://account.elderscrollsonline.com/login
i got this:


- when im trying to login to the help site i got this:




so i as can see people who get banned cannot appeal a ban now by email? we need to call or what?