Vicente Valtiere, Dark Brotherhood, OblivionSpill some blood for me dear brother
I think their communication is pretty bad and not only on this matter, but in general. And not only communication beetween them and the community, but also inside ZOS the communication must be a problem since most of issues seem to never get to the ears of the right ppl.By 1. Purchasing the game, 2. Purchasing ESO+ and 3. Following 1 and 2 and creating an account, you have openly agreed to the ToS of TESO:TU. All that fine print no one really bothers to read before clicking on "I Accept". In the ToS it does state that they don't guarantee 100% up-time. As such, although I can 1completely understand the frustration this is causing players of this time of day, you're asking for compensation? You claim to be in IT, understand that "things can happen", but it's absurd and inexcusable that a Data-center wide maintenance is taking longer than expected?
In situations of intellectual, hardware, software, etc. damage and/or loss, that caused character deletion, item/currency loss, I can see compensation being provided and, even then, I wouldn't expect anything.
Further, insulting the capability or technical know-how of a ZOS technician/employee because, "I'm in IT and I know better"? Really uncalled for. Nothing is perfect, no company is perfect, no person is perfect. If you're capable of understanding that things happen, then you're capable of understanding they're doing everything they can to get everything up and running.
At least they're keeping everyone informed. A lot of other organizations don't give their consumers that much effort...
I think their communication is pretty bad and not only on this matter, but in general. And not only communication beetween them and the community, but also inside ZOS the communication must be a problem since most of issues seem to never get to the ears of the right ppl.