Adventure pack not active on EU server?

M_TeK_9 · October 2015

I was at vet molag kena when you guys kicked me off, and since the EU servers are still up I want to play. Why do my purchases for this game not transfer? If I could buy a hard copy of that dlc, (like the pre ordered imperial edition is) and I took it to Europe id still be able to play it so why would I not be able to with a digital copy?

Enodoc · October 2015

When you buy something from the Crown Store, you are already logged into the server. Anything you buy in-game is therefore bound to that server (because that's where you're logged in and where your data is stored). As a result of this, there's no way for the other server to know you have it.

M_TeK_9 · October 2015

But it knows I'm still ESO plus? I used the granted crown points provided by my subscription to buy the pack. Yet the subscription and remaining balance of crown points is detected. My current remaining crown points read the same as they do on NA so it knows I've purchased things, but crown points that I've spent from the same pool of points my detected remaining balance is from are not? If I don't get the content I've spent them on but I still have what's left of my monthly points, I should be granted the points worth the content since i have a remaining balance detected but no content to use.

M_TeK_9 · October 2015

Is just like to know why I have a remaining balance of crowns after purchasing content, but no content to show for it.

Enodoc · October 2015

So as I said above, the purchases are server-bound, since that's where the data for purchases is stored, but Crowns and ESO Plus are considered across the servers, because they are attached to your account information and not either of the servers.

xMovingTarget · October 2015

EU and NA are like having different accounts with shared login information. lol

M_TeK_9 · October 2015

You can buy crowns from the crown store and they are not server bound so what you're saying makes no sense. Apparently crown store purchased imperial city dlc is also detected on the EU. Your nonsense shield is probably a consumable and good for one use only.

Also, a link to where you're getting your information from would help.

Tandor · October 2015

z_aromb16_ESO wrote: »

Is just like to know why I have a remaining balance of crowns after purchasing content, but no content to show for it.

You do have the content, it's on the server you bought it on. That's assuming I understand your query correctly. The Crown balance is account-wide, so the residual balance will show on both servers, but the purchased content will only show on the server it was bought on. I'm afraid you can't use the same Crowns to buy the content on each server!

M_TeK_9 · October 2015

Tandor wrote: »

z_aromb16_ESO wrote: »

Is just like to know why I have a remaining balance of crowns after purchasing content, but no content to show for it.

You do have the content, it's on the server you bought it on. That's assuming I understand your query correctly. The Crown balance is account-wide, so the residual balance will show on both servers, but the purchased content will only show on the server it was bought on. I'm afraid you can't use the same Crowns to buy the content on each server!

And the logic is where? Also something other than forum hear say from people I have no reason to believe would be awesome.

Enodoc · October 2015

z_aromb16_ESO wrote: »

You can buy crowns from the crown store and they are not server bound so what you're saying makes no sense. Apparently crown store purchased imperial city dlc is also detected on the EU. Your nonsense shield is probably a consumable and good for one use only.

Also, a link to where you're getting your information from would help.

You can't buy Crowns from the Crown Store, that would be illogical. On PC/Mac, Crowns are bought from the PC/Mac Store; on XB1, Crowns are bought from the XBL Marketplace; on PS4, Crowns are bought from the PSN Store.

I haven't heard that the Imperial City DLC carries between servers; where did you see that?

My info is derived from help articles, such as these:
https://help.elderscrollsonline.com/app/answers/detail/a_id/31139/kw/crowns servers
https://help.elderscrollsonline.com/app/answers/detail/a_id/26364/kw/crowns servers

Taz · October 2015

I still think this ought to be changed so purchases reflect on both servers. You can't play on both servers at the same time, so it's not like people can give their friends a fully upgraded server to play on for free or anything. Just seems a little excessive for someone to have to pay $50 instead of $25 to enjoy a DLC with both their EU and NA friends, or to enjoy clothes, mounts, etc.

Xendyn · October 2015

z_aromb16_ESO wrote: »

Tandor wrote: »

z_aromb16_ESO wrote: »

Is just like to know why I have a remaining balance of crowns after purchasing content, but no content to show for it.

You do have the content, it's on the server you bought it on. That's assuming I understand your query correctly. The Crown balance is account-wide, so the residual balance will show on both servers, but the purchased content will only show on the server it was bought on. I'm afraid you can't use the same Crowns to buy the content on each server!

And the logic is where? Also something other than forum hear say from people I have no reason to believe would be awesome.

Being rude to people that are trying to explain it to you isn't so awesome.

Jennifur_Vultee · October 2015

I have characters on both servers and I play both on the same account, the only account I have, this one. The way I see it is the crown store purchases are stated to be account wide but in fact they are not which I personally think is BS for purchases like DLC. I know some of you are like "But you bought it on the NA server and now you want it on a separate server the EU one. You ask too much!" No, I don't. If a purchase is stated to be account wide it should be account wide. Zenimax has no issue with having the NA and EU servers communicate with a central database to use our crowns on both servers so purchases should also be communicated for things like DLC, costumes, mounts ect. Consumables like potions, repair kits ect should be sent to the server on which they were purchased.

I purchased the Imperial City DLC partly because it was stated as being account wide. Its not, its bound to a single server and I will not be purchasing it a second time on the EU server.

Enodoc · October 2015

Jennifur_Vultee wrote: »

I have characters on both servers and I play both on the same account, the only account I have, this one. The way I see it is the crown store purchases are stated to be account wide but in fact they are not which I personally think is BS for purchases like DLC. I know some of you are like "But you bought it on the NA server and now you want it on a separate server the EU one. You ask too much!" No, I don't. If a purchase is stated to be account wide it should be account wide. Zenimax has no issue with having the NA and EU servers communicate with a central database to use our crowns on both servers so purchases should also be communicated for things like DLC, costumes, mounts ect. Consumables like potions, repair kits ect should be sent to the server on which they were purchased.

I purchased the Imperial City DLC partly because it was stated as being account wide. Its not, its bound to a single server and I will not be purchasing it a second time on the EU server.

Where does it say it's account-wide? Wherever it is, that needs to be removed.

M_TeK_9 · October 2015

Enodoc wrote: »

z_aromb16_ESO wrote: »

You can buy crowns from the crown store and they are not server bound so what you're saying makes no sense. Apparently crown store purchased imperial city dlc is also detected on the EU. Your nonsense shield is probably a consumable and good for one use only.

Also, a link to where you're getting your information from would help.

You can't buy Crowns from the Crown Store, that would be illogical. On PC/Mac, Crowns are bought from the PC/Mac Store; on XB1, Crowns are bought from the XBL Marketplace; on PS4, Crowns are bought from the PSN Store.

I haven't heard that the Imperial City DLC carries between servers; where did you see that?

My info is derived from help articles, such as these:
https://help.elderscrollsonline.com/app/answers/detail/a_id/31139/kw/crowns servers
https://help.elderscrollsonline.com/app/answers/detail/a_id/26364/kw/crowns servers

I saw it when I logged on to EU and had my imperial city content

Enodoc · October 2015

z_aromb16_ESO wrote: »

Enodoc wrote: »

z_aromb16_ESO wrote: »

You can buy crowns from the crown store and they are not server bound so what you're saying makes no sense. Apparently crown store purchased imperial city dlc is also detected on the EU. Your nonsense shield is probably a consumable and good for one use only.

Also, a link to where you're getting your information from would help.

You can't buy Crowns from the Crown Store, that would be illogical. On PC/Mac, Crowns are bought from the PC/Mac Store; on XB1, Crowns are bought from the XBL Marketplace; on PS4, Crowns are bought from the PSN Store.

I haven't heard that the Imperial City DLC carries between servers; where did you see that?

My info is derived from help articles, such as these:
https://help.elderscrollsonline.com/app/answers/detail/a_id/31139/kw/crowns servers
https://help.elderscrollsonline.com/app/answers/detail/a_id/26364/kw/crowns servers

I saw it when I logged on to EU and had my imperial city content

That's probably because you're an ESO Plus member, and it's unlocked for you anyway. @Jennifur_Vultee has said above that the Crown Store purchased version of IC doesn't carry over.

Acrolas · October 2015

Live crown balance is managed through the game account you registered.

Items are managed through the individual servers.

It's the only way to make it fair for everyone. Otherwise people who play both servers would be getting twice the value from crown purchases versus people who only play one.

The alternative is making all the items managed through the game account and you specify whether you want the item to be unlocked on NA or EU. But ZOS wanted a more convenient system where you pre-pay and then receive your items immediately upon buying them on the server you're currently on. That way you don't have to exit the game to buy consumables and in your haste accidentally send them to the wrong server.

M_TeK_9 · October 2015

Acrolas wrote: »

Live crown balance is managed through the game account you registered.

Items are managed through the individual servers.

It's the only way to make it fair for everyone. Otherwise people who play both servers would be getting twice the value from crown purchases versus people who only play one.

The alternative is making all the items managed through the game account and you specify whether you want the item to be unlocked on NA or EU. But ZOS wanted a more convenient system where you pre-pay and then receive your items immediately upon buying them on the server you're currently on. That way you don't have to exit the game to buy consumables and in your haste accidentally send them to the wrong server.

And what of my friend who doesn't subscribe, yet had his IC content as well?

To address the bold; that's completely mental. It's still only one purchase and can only be used on one server at a time. However if I could log into another ps4 on my account for a friend and play on both systems simultaneously, your "guess" would make sense.

But that's not the case and you can't log onto both at one time so the fact that I have a remaining balance that proves I've purchased content with a title, but no accessible title content is obviously ridiculous. If I travelled to EU next week and had to stay at a hostel with 5mbps internet and had to use the EU server - you're telling me I wouldn't be able to use the content I've paid for? And then you're telling me that they're withholding content already purchased for the purpose of convenience, but would deem it ethical and proper business to give me no choice but to spend crowns out of the same wallet of crowns that I have already used to buy that exact same title content?

ViscousSummer88 · October 2015

Acrolas wrote: »

Live crown balance is managed through the game account you registered.

Items are managed through the individual servers.

It's the only way to make it fair for everyone. Otherwise people who play both servers would be getting twice the value from crown purchases versus people who only play one.

The alternative is making all the items managed through the game account and you specify whether you want the item to be unlocked on NA or EU. But ZOS wanted a more convenient system where you pre-pay and then receive your items immediately upon buying them on the server you're currently on. That way you don't have to exit the game to buy consumables and in your haste accidentally send them to the wrong server.

Making it fair because you're getting twice the valve? If you purchase a mount from the Crown Store you should have access to that purchase across any server you log onto. There is no 'twice valve' involved because anyone has the option to log onto any server at any time they want.

They will probably never make it so you can access Crown Store purchases across both servers now because there will be people who will have purchased, for example, a mount on server and the same on the other. That will then cause 'twice spending' if you will.

There is no reason for the Crown Store to not be managed through your account rather than server side account, it ultimately comes down to another way for them to cash in.

Acrolas · October 2015

ViscousSummer88 wrote: »

There is no 'twice valve' involved

Two servers, two separate realities, sixteen possible characters.

If the data were synced and duplicated across both servers, then yes, it would make sense for your eight dedicated character slots to have access to anything on either server.

But eight additional character slots means you're probably doing something on one server that you didn't on the other. So yes, you'd have twice the value by having the purchasing power to make very different decisions on either server with the same crown allotment.

Edit: Or the hyper-simplified idea that you're spending 2500 to unlock Imperial City or a mount for 16 unique character slots as opposed to just eight.

M_TeK_9 · October 2015

Bit the thing is IC does transfer between servers. I know because my friend has shown me. And your example of 8v16 characters would make sense if we had to buy the other 8. However we don't and they are granted after game purchase just like we are granted the first 8 characters my purchases do work for.

There is no place on earth where twisted logic will save zos here.

Volkodav · October 2015

Actually,I was kinda bummed when I switched to the EU to play for a while,only to find that I had only two mounts.The white horse and the Senche we get for a loyalty reward.And I own tons of mounts.Same with all the other things I bought,costumes,etc.Not there for me to use. I,too,thought it was totally account oriented,not server only.

M_TeK_9 · October 2015

Its actually a major rip off