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• PC/Mac: NA and EU megaservers for maintenance – November 25, 4:00AM EST (9:00 UTC) - 7:00AM EST (12:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
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Durkadurka Missing crowns <surprise!>
konuas
Soul Shriven
First ticket opened by in game help menu, no response at all for a week. Opened another ticket in game, got a response letting me know HOW to check my crowns in game..... nice job reading what I wrote. Then told me to submit a ticket on the website if my crowns were missing.... w t f ??
Wants a screenshot of my MS purchase history? Why can't you see that internally? FYI it doesn't say what the Xbox purchase was for on my accounts page. Also none of your business to dare ask for a 3rd party account history. May I see your paystub from ZOS to verify you're an authorized employee? Weird to ask that, eh?
If ZOS can't investigate without the customer submitting a screenshot, that's pitiful on so many levels. I guess I can photoshop buying 100000 crowns as long as I provide a screencap? Don't act like "we've never heard this before, a unique crown delivery problem".
Working in IT for decades, I get that sometimes B2B EDI transactions go wrong and can be hard to troubleshoot and resolve. However, never put the customer out to track it down or work out the resolution - that's amateur as hell.
Wants a screenshot of my MS purchase history? Why can't you see that internally? FYI it doesn't say what the Xbox purchase was for on my accounts page. Also none of your business to dare ask for a 3rd party account history. May I see your paystub from ZOS to verify you're an authorized employee? Weird to ask that, eh?
If ZOS can't investigate without the customer submitting a screenshot, that's pitiful on so many levels. I guess I can photoshop buying 100000 crowns as long as I provide a screencap? Don't act like "we've never heard this before, a unique crown delivery problem".
Working in IT for decades, I get that sometimes B2B EDI transactions go wrong and can be hard to troubleshoot and resolve. However, never put the customer out to track it down or work out the resolution - that's amateur as hell.
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OmniDevil✭✭✭✭They need a screen shot of your MS transaction history to confirm that MS has properly charged your CC or deducted funds from your payment of choice. They don't have access to that information nor are they directly affiliated with ZOS. They payment doesn't go through ZOS, it goes through MS. While they are working on resolving whatever the underlying cause is, in order for them to provide you with the crowns, accurately, rather than simply relying on your word and scouts honor, a screenshot helps prove you've been correct billed.
What's amateur as hell is that you don't have capacity of reason to understand this, especially one that is coming from "Working in IT for decades". Your thread title is offensive, to say the least, and screams attention grabber for all the wrong reasons.
There are plenty of people in your situation and until a fix is implemented, I'm sure there will be more. Your best bet is to continue with the recommended/requested information to help expedite a resolution to your issue. If that's not an option for you, oh well. Your loss.Rogue's Gallery (EP)(NA)(XB1)
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Tectonaut✭✭✭They haven't even informed me about contacting ms, they simply have ignored me for months, now THAT is amateur as heck.0