I sat on the phone for almost two hours and no one picked up... I called because I'm concerned with my account and what happened to it. I shut off my Xbox one for a bit due to some chores and got back on to play some more but only to find my characters deleted. I have bought 3000 Crowns worth of items within the elder scrolls online and had 1500 crowns left over. Please help me with my issue is greatly appreciate it.