New Player, not getting TESO emails to activate account

chrisanne77ub17_ESO · September 2015

Hi, I purchased the game yesterday and the past 24 hours have been extremely frustrating trying to play this game. When I try to login, I get the message that my computer isn't authorized to login and a one time code is being sent by email to me. I never get those emails to authorize my device. I tried opening a ticket yesterday, I haven't heard a reply or even got a confirmation saying a ticket was opened. I looked for a way to change my email address on my account, but apparently I have to open a ticket under my existing email that's not getting TESO emails.

I've tried completely turning off my firewall when sending a request for a new one time code, I've flushed my DNS, I've added all the suggested ports, I've even tried to switch browsers, but no luck at all. Any help would greatly be appreciated. Thank you.

recrooksb14_ESO · September 2015

It is happening to a few of us, at least. I even tried logging into support and checking the ticket I already submitted, and I can't even do that now (since it now requires an access code). Hopefully, someone from customer support will respond to one of the forum posts regarding this problem and they will resolve it soon!

chrisanne77ub17_ESO · September 2015

Ugh, they don't respond to these forums much?

Their whole account system is just really mind boggling to me, it took me 10 tries to finally purchase the digital copy of the game from them, I guess I should have taken that as a hint, because I'm really starting to regret this purchase.