Please keep in mind that Crowns Store purchases do not transfer between servers. If these steps have been completed, but you are still missing part of your purchase, please reply with the following information:
1. Proof of purchase (follow instructions found at https://help.elderscrollsonline.com/app/answers/detail/a_id/30614/track/AvNAIwrKDv8S~RbAGjUe~yINMUkq7C75Mv90~zj~PP_9)
2. Gamertag
3. E-mail address on ESOTU account
4. Purchase date and time (please try to be as exact as possible)
5. Type of payment method (credit card, in-store currency, etc)
6. Country
7. Megaserver