The hardware issue is resolved, and the European Xbox megaserver is now available. Thank you for your patience!
Maintenance for the week of November 17:
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
Imperial Update
Ok I have just turned on the game after the update. It must have updated earlier when my spouse was playing. I know I have the update as all my skills are reset. However I cannot make an Imperial character. The crown store wants me to pay for the Imperial Upgrade and/or Imperial City. I have an active ESO + account. What gives?! I have been looking forward to making an Imperial character since I got the game.