Maintenance for the week of December 8:
• PC/Mac: No maintenance – December 8
• PC/Mac: No maintenance – December 8
Since it is on everyone's mind
Synaptyk
Soul Shriven
Since ESO is fairly new to console, I understand that there will be a few hiccups here and there. ESO is the first MMO I have played since Vanilla WoW and in many ways, it brings back feelings of nostalgia. That being said, Customer Support is operating at a level that did not meet my expectations. It is an absolute slap in the face to be told to contact Customer Support only to have our ticket closed with an automated response. Like many others, I pay for ESO Plus in addition to having bought the game with my hard-earned cash. Fact is, I haven't been able to play this game for the past 3 days- I am paying for a service that I am currently unable to use. Are there any plans to reimburse the player base for time lost?
[Moderator note] This post has been edited based on our Community Rules on Bashing.
Edited by ZOS_GaryA on August 14, 2015 5:23PM [Moderator note] This post has been edited based on our Community Rules on Bashing.
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BoozeKashi✭✭In addition to actual money lost on ESO Plus, there is research time lost, writs lost, hireling drops lost, exp lost, etc. etc. Weekend time lost I would estimate somewhere around 75% more critical for most people, so this entire weekend outage beginning Friday night is quite a substantial setback.2
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The Kings of Aldmeri had 45 pages worth of items stolen by a member yesterday. This member had been a part of the guild since console launch.
When we contacted player support they told us that we should not trust players with banking privileges. You're kidding right? They basically told us that no one should run a guild with this incredibly arrogant statement. Especially since this is not the first guild to have theft occur on this high level.
A change would fix many of the problems that guild masters are facing, but instead of a real response (or a phone call like I requested) we are being given copy and paste answers from a script that I could easily find. It's not about reimbursement. It's about fixing a community tool that has a fundamental flaw that users are exploiting. No amount of vigilance could have stopped these thefts from occurring, but a notification could have prevented the entire bank being completely drained and deposited in another guild bank with the bare minimum of members to get access.
If support doesn't provide us with some feedback that isn't written off a sheet by the end of today, I plan on compiling all of our reports and responses so everyone can see how uncaring the ESO staff is about scamming, stealing and and allowing users to protect their own online community. They should expect my call. The last time I had a problem with ESO, after all of the E-mails and tickets; I had to call to get any answers.0 -
Don't expect any reimbursement. Just hold out hope someone will acctually care about your issue. If you want a real response call them. It takes time, but you will get answers by the end of it.0
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usrevenge✭✭✭DiabloHell wrote: »The Kings of Aldmeri had 45 pages worth of items stolen by a member yesterday. This member had been a part of the guild since console launch.
When we contacted player support they told us that we should not trust players with banking privileges. You're kidding right? They basically told us that no one should run a guild with this incredibly arrogant statement. Especially since this is not the first guild to have theft occur on this high level.
A change would fix many of the problems that guild masters are facing, but instead of a real response (or a phone call like I requested) we are being given copy and paste answers from a script that I could easily find. It's not about reimbursement. It's about fixing a community tool that has a fundamental flaw that users are exploiting. No amount of vigilance could have stopped these thefts from occurring, but a notification could have prevented the entire bank being completely drained and deposited in another guild bank with the bare minimum of members to get access.
If support doesn't provide us with some feedback that isn't written off a sheet by the end of today, I plan on compiling all of our reports and responses so everyone can see how uncaring the ESO staff is about scamming, stealing and and allowing users to protect their own online community. They should expect my call. The last time I had a problem with ESO, after all of the E-mails and tickets; I had to call to get any answers.
he did nothing wrong.
unless he bugged to get privledges there shouldn't be anything he could do.
however, the game should have mechanics to prevent this, such as multiple bank pages, something most mmos have.
however, banning someone because they steal bank stuff? that's stupid.0 -
ZOS_GaryA✭✭✭✭✭Hey there everyone,
We understand that needing to contact support is never an ideal situation, and our agents will do their best to assist you in any way that they can. That said, we do have community rules against bashing, and we expect all posts to follow suit. As such, we've removed a few posts from this thread.
@Synaptyk, If the initial answer to your ticket did not resolve your issue, please reply to that email and an agent will be with you as soon as possible. Opening a second ticket will only prolong the support process.
Thanks for your patience and understanding.0 -
The problem is most of the time you get an automated email saying that if you don't hear from us you'll assume the issue has been resolved lol. How can it be resolved if no one contacts you? I have yet to see a GM in game....period. When submitting tickets in other games I would at least get someone contact me I game, not some automated bs email.0
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Winterpsy✭✭✭You can send a reply on those tickets confirming if the issues is still ongoing.
I made a ticket once, over a glithced up quest. But it sorted out itself. Customer service replied, I think on the very same day.
But since the problem was solved, so I did not reply. Actually I was happy it was made like this. Because I did not need to write a reply to them, it was just considered solved.
Such systems are in place to decrease the ammount of false alarms.Big fat Nord Dragon knight with a huge hammer. - Tank
Stealthy argonian witch templar - Healer (lowbie)0 -
OzJohnD✭✭✭✭wasn't on my mind ... and as soon as I forget this thread it won't be again
*flash*Everyone knows the phenomenon of trying to hold your breath underwater - how at first it's alright and you can handle it, and then as it gets closer and closer to the time when you must breathe, how urgent the need becomes, the lust and the hunger to breathe. And then the panic sets in when you begin to think that you won't be able to breathe - and finally, when you take in air and the anxiety subsides...that's what it's like to be a vampire and need blood.
Francis Ford Coppola - BS Dracula: The Film and the Legend0
