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This happens to me sometimes after say 5 mins it's fair to assume it's somehow bugging out
If you are in a group and they can speak clearly but the game won't get off the load screen just turn the game off and back on that's what I do .... It's a pain but it's better than staring at "this may be an unusually long wait time" for like half an hour before you click yeeee maby it's screwed