Over the past week or so I have had multiple communications requesting a name change for my character, this is my experience that has led to a name change being issued to multiple characters of mine except the one which has been requested.

This has been the first time I’ve had any communication with ZoS besides early launch April 2014 when I was constantly getting hard crashes whilst playing the game. During this time they were helpful and resolved my problem. My recent communication between ZoS for the above mentioned topic has been quite hurtful and not a pleasant experience. It has become clear to me that double standards clearly exist within what is supposed to be a “support” system. My first response from them in regards to a name change came and was quoted “I'm really sorry but we currently are not able to change character names if it is not against our Terms of Service.” This response was not quite expected as I am aware; as we all are; of numerous name changes occurring when this isn’t the case. I pushed the issue, even providing evidence of someone changing their name when there was no breach. Once again I was quoted “If it was done then those service representatives do not work here anymore”. “We do not change character names unless that name is in violation of our Code of Conduct. Players are welcome to delete the character they are unhappy with and create a new character.” This clearly isn’t a response that was necessary, I didn’t mention I was unhappy with the character simply the name as it is v14 and has an alliance rank of 18, I simply wish to not be taken for a fool with such quotes which are contradictory to what has happened and without evidence I can only assume is still happening.

My final gripe is the latest response I have received and actions Zenimax have done. Once again it becomes clear that they are now looking for excuses to justify why someone else got a name change and not reasons. “Some customers experience an issue where their friends and guild mates cannot communicate with them as a result of special characters in their name.” Now I’m not sure if the support team play the game, but everyone who does knows that when you contact someone that is on your friends list or from within a guild it is not their character name that is used. It is their “@” name.

Reading the code of conduct I am now aware that the names I called some of my characters were lore related and the claim made by Zenimax is that I cannot use these names because it is their intellectual property and breaches code of conduct. Therefore as a gripe against me I have been issued with name changes on characters I am happy with not the one that I was requesting. Once again a double standard exists, because if this was of the utmost importance to them I would have been told this during the first communication not after several. As I know of many circumstances where this happened/ing without checks or recourse. And it is clear to me that simply for pushing an issue I have effectively been punished. This is not the way that customers should be treated. I have been a member since the games launch, earned by 300 day subscription tiger and love playing this game. But I feel that the management of customer satisfaction should be looked at.
I understand that yes everyone has a job to do, but everyone should be on an even playing field and given the same treatment. Not a slap in the face because someone starts asking a few too many questions for which you have no reasonable answer.

I've been a reader of forums since conceived; never posted before; but I am disgusted how this has been handled and everyone deserves to know.