Refund or in game compensation?

SMuttons · August 2015

Considering that it's been 2 days now with no fix or mention that you're working on a fix, (Let's be honest, at this point I would imagine that you don't know what's wrong and you're hoping the maintenance on Tuesday fixes the issue.), I'm curious if there will be any type of refund or in-game compensation provided for your faulty service? Especially for anyone who's bought crowns or paid for ESO plus. Granted, I'm sure we signed away all our rights with that stupid EULA of yours, but it would go a long way in showing a sign of good faith on your end.

Ravens-Sonata · August 2015

soooo Agree

CavalierKing · August 2015

No, they just don't care. They know that they got most of their money from the console users already (by purchasing the game) and they are focusing on the hardcore PC players in the PTS. Those are the cash-cows who will be paying for ESO Plus for a long time, will buy all the DLCs, and will even spend extra money on the Crown Store. That's where they're focused, and the don't give a flying F about us.

YouLiekThait · August 2015

To be fair, they did say they were working on it, just not to us in the Xbox One forums. They announced they were investigating the issues on the PS4 thread about being unable to connect.

The Uninvited · August 2015

PC player here:

Get used to it. Problems like random disconnects, crashes and extremely long loading screens have been there since the beginning. Sometimes it's worse after a patch, sometimes it is better. But never have I seen somebody get refunds, not even when subscription was mandatory.

The Uninvited · August 2015

CavalierKing wrote: »

No, they just don't care. They know that they got most of their money from the console users already (by purchasing the game) and they are focusing on the hardcore PC players in the PTS. Those are the cash-cows who will be paying for ESO Plus for a long time, will buy all the DLCs, and will even spend extra money on the Crown Store. That's where they're focused, and the don't give a flying F about us.

Funny, for the last 5 months we were thinking that it was the other way around.

Hanokihs · August 2015

The Uninvited wrote: »

PC player here:

Get used to it. Problems like random disconnects, crashes and extremely long loading screens have been there since the beginning. Sometimes it's worse after a patch, sometimes it is better. But never have I seen somebody get refunds, not even when subscription was mandatory.

I agree; I mean, it's only been two or three days, people. Its not that big a deal. I highly doubt they'll be compensating anyone for anything, especially not over one weekend of time. This stuff happens in MMOs; just find a backup game for when they can't fix their issues immediately.

Scyantific · August 2015

CavalierKing wrote: »

No, they just don't care. They know that they got most of their money from the console users already (by purchasing the game) and they are focusing on the hardcore PC players in the PTS. Those are the cash-cows who will be paying for ESO Plus for a long time, will buy all the DLCs, and will even spend extra money on the Crown Store. That's where they're focused, and the don't give a flying F about us.

Now you know how we felt after being ignored for so long in favor of the console release.

Deal with it; play another game in the meantime (or go outside).

SMuttons · August 2015

Hanokihs wrote: »

The Uninvited wrote: »

PC player here:

Get used to it. Problems like random disconnects, crashes and extremely long loading screens have been there since the beginning. Sometimes it's worse after a patch, sometimes it is better. But never have I seen somebody get refunds, not even when subscription was mandatory.

I agree; I mean, it's only been two or three days, people. Its not that big a deal. I highly doubt they'll be compensating anyone for anything, especially not over one weekend of time. This stuff happens in MMOs; just find a backup game for when they can't fix their issues immediately.

This is the exact type of mentality that allows gaming companies to continue this practice. People like you that say 'meh, it's only been two or three days". When does it become a problem? After a week? A month? Come on dude, stand up for yourself. If you're a paying customer then you deserve better. Sure, this isn't my first 'rodeo' into MMOs and I understand that "things happen", but how about a little communication with your customers. In the online age of social media is it really too hard to keep us in the loop? There's a reason why EA is the most hated gaming company and why Funcom is on the verge of bankruptcy. Start holding these companies to a higher standard and FFS stop being a victim. Personally, I don't want to find a backup game, I paid to play this one. If they can't provide the service that I paid for then I will take my business elsewhere. It's that simple, money talks, and when a company feels the sting in their wallet, you watch, two or three days won't be acceptable for them either.

The Uninvited · August 2015

SMuttons wrote: »

This is the exact type of mentality that allows gaming companies to continue this practice. People like you that say 'meh, it's only been two or three days". When does it become a problem? After a week? A month? Come on dude, stand up for yourself. If you're a paying customer then you deserve better. Sure, this isn't my first 'rodeo' into MMOs and I understand that "things happen", but how about a little communication with your customers. In the online age of social media is it really too hard to keep us in the loop? There's a reason why EA is the most hated gaming company and why Funcom is on the verge of bankruptcy. Start holding these companies to a higher standard and FFS stop being a victim. Personally, I don't want to find a backup game, I paid to play this one. If they can't provide the service that I paid for then I will take my business elsewhere. It's that simple, money talks, and when a company feels the sting in their wallet, you watch, two or three days won't be acceptable for them either.

It's B2P now, so they already have your money. You think it will make a difference if you leave? It won't.

And about that communication... You still have a lot to learn, young padawan.

Alucardo · August 2015

This isn't a restaurant where if you don't enjoy your food you can send it back for a full refund. I work in computers, I've worked in data centres. Things can go wrong that are completely out of your control, and it can take time. Also, companies will issue compensation if they deem it worthy - they do not have to be asked. Demanding one makes you look like a brat, in all respect.
I never understood why people continue playing something if they are unhappy with it. You basically have two options:

1. Move on and play something different if you hate the way they run things
2. If you really enjoy ESO and ignorantly believe PC users don't have any problems, then play it on the PC

I'm sorry if this post come across as harsh, but if you get attacked by a rabid dog, you don't go and try and pat him again then complain he bit you.

SMuttons · August 2015

The Uninvited wrote: »

SMuttons wrote: »

This is the exact type of mentality that allows gaming companies to continue this practice. People like you that say 'meh, it's only been two or three days". When does it become a problem? After a week? A month? Come on dude, stand up for yourself. If you're a paying customer then you deserve better. Sure, this isn't my first 'rodeo' into MMOs and I understand that "things happen", but how about a little communication with your customers. In the online age of social media is it really too hard to keep us in the loop? There's a reason why EA is the most hated gaming company and why Funcom is on the verge of bankruptcy. Start holding these companies to a higher standard and FFS stop being a victim. Personally, I don't want to find a backup game, I paid to play this one. If they can't provide the service that I paid for then I will take my business elsewhere. It's that simple, money talks, and when a company feels the sting in their wallet, you watch, two or three days won't be acceptable for them either.

It's B2P now, so they already have your money. You think it will make a difference if you leave? It won't.

And about that communication... You still have a lot to learn, young padawan.

Lolz, we'll have to agree to disagree on this one grasshopper.

SMuttons · August 2015

.....and for the record, they just put a blurb up on the main page acknowledging the problem and assuring us that they are working on it.

"We're aware that some of you are still experiencing issues logging into the console megaservers. Please visit this thread for requested info and any updates: http://forums.elderscrollsonline.com/en/discussion/205714/ "

It wasn't too much to ask and for now I'm satisfied that even if they don't know how to fix it, they're at least aware of it and working on the issue. If you look at the forum posts, that's all most of us really wanted. Just keep me in the loop and I'll prolly support your product....even if it's crap. This game is pretty fun to play though. Best of luck all.

-Padawan

Ravens-Sonata · August 2015

Yea they have been investigating Since Friday -- Thats alot of BS They havent investigated anything to the NA console server ---

Hanokihs · August 2015

SMuttons wrote: »

.....and for the record, they just put a blurb up on the main page acknowledging the problem and assuring us that they are working on it.

"We're aware that some of you are still experiencing issues logging into the console megaservers. Please visit this thread for requested info and any updates: http://forums.elderscrollsonline.com/en/discussion/205714/ "

It wasn't too much to ask and for now I'm satisfied that even if they don't know how to fix it, they're at least aware of it and working on the issue. If you look at the forum posts, that's all most of us really wanted. Just keep me in the loop and I'll prolly support your product....even if it's crap. This game is pretty fun to play though. Best of luck all.

-Padawan

Dude, what loop? They've told us absolutely nothing new, have offered absolutely no suggestions, and this is exactly the same basic "troubleshooting" reply they've posted in the threads where people are already complaining. Why are you happy about that? Because they got sick of locking/moving everyone's posts and finally used a forum sticky? Please excuse me while I scoff.

They've been trying to corral everyone into one thread for the last two or so days; that's all their little blurb is for. It's not there to tell us they don't know how to fix the problem; that fact should be obvious - if they knew how to fix it, they'd have done it ages ago. Maybe you're the one who needs to stand up for himself, if you prefer an empty gesture to none at all. The only message we need to hear from them is, "Hey, we know how to fix it," not a bunch of updates that say, "Uh, yeah, we still have no idea, sorry."

SMuttons · August 2015

Hanokihs wrote: »

SMuttons wrote: »

.....and for the record, they just put a blurb up on the main page acknowledging the problem and assuring us that they are working on it.

"We're aware that some of you are still experiencing issues logging into the console megaservers. Please visit this thread for requested info and any updates: http://forums.elderscrollsonline.com/en/discussion/205714/ "

It wasn't too much to ask and for now I'm satisfied that even if they don't know how to fix it, they're at least aware of it and working on the issue. If you look at the forum posts, that's all most of us really wanted. Just keep me in the loop and I'll prolly support your product....even if it's crap. This game is pretty fun to play though. Best of luck all.

-Padawan

Dude, what loop? They've told us absolutely nothing new, have offered absolutely no suggestions, and this is exactly the same basic "troubleshooting" reply they've posted in the threads where people are already complaining. Why are you happy about that? Because they got sick of locking/moving everyone's posts and finally used a forum sticky? Please excuse me while I scoff.

They've been trying to corral everyone into one thread for the last two or so days; that's all their little blurb is for. It's not there to tell us they don't know how to fix the problem; that fact should be obvious - if they knew how to fix it, they'd have done it ages ago. Maybe you're the one who needs to stand up for himself, if you prefer an empty gesture to none at all. The only message we need to hear from them is, "Hey, we know how to fix it," not a bunch of updates that say, "Uh, yeah, we still have no idea, sorry."

Yeah....I see your point and I guess you're right. Perhaps I was being a little too optimistic.

The Uninvited · August 2015

SMuttons wrote: »

Yeah....I see your point and I guess you're right. Perhaps I was being a little too optimistic.

My point exactly.

- Grashopper

Ravens-Sonata · August 2015

Since the EU server seems to always be properly working - how about my crown purchases that I made on NA server matching them on the EU server?????

Matching them not transferring

NewBlacksmurf · August 2015

To be fair 5-10 exp scrolls for those who created tickets might be cool.
Whatever happens IF anything make sure you've created a ticket

LadyDestiny · August 2015

I am not one to ask for compensation, but this downtime is getting a little ridiculous with no update in reference to the connection issue. They didn't even say if it would be fixed during maintenance tomorrow. That will be 5 days or so of not being able to log in to the game. As a paying suscriber, a little comp would not be a bad thing. Some extra crowns or maybe just give us the cloud senche for the trouble and frustration. If I had thus issue with my ISP, cable, electric etc....they would definitely compensate me for a service I was not receiving. Whats the difference with Zenimax?