Mail Error - There is no player with that name - EU Server - XBOX ONE

Pr0jektile · June 2015

I see that the mail not being sent is in the Known Issues thread. My problem does not quite seem to fit into that box. My friends and I cannot send mail. We are given the same "There is no player with that name" error that many others are experiencing. However, as you can see below, none of us have spaces in our gamer tags.

My gamer tag is Pr0jektile
Friend 1 : AngryKes28Co
Friend 2 : LeoKes624

I've tried sending the mail to the gamer tag, character name, while the player is online, while offline, and when in the same area. None of these seem to work for any of us.

This is definitely frustrating. Is there an ETA on a fix for this?

jubal87 · July 2015

Hey, hope you have found a solution to this by now but in case you haven't...

Find your friend on your friends list or guild > select said person > choose "View Gamercard" > try to send the mail again.

This worked for me for some reason. No idea why it worked but it did. Hope it helps.

snickerdoodle · July 2015

jubal87 wrote: »

Hey, hope you have found a solution to this by now but in case you haven't...

Find your friend on your friends list or guild > select said person > choose "View Gamercard" > try to send the mail again.

This worked for me for some reason. No idea why it worked but it did. Hope it helps.

I had my friend try sending me mail using this. She said it worked. I haven't gotten online to see if I have actually received said mail but in theory, it works.

Wonder why?

Ratbert · July 2015

jubal87 wrote: »

Hey, hope you have found a solution to this by now but in case you haven't...

Find your friend on your friends list or guild > select said person > choose "View Gamercard" > try to send the mail again.

This worked for me for some reason. No idea why it worked but it did. Hope it helps.

So I want to be clear on the steps. Do you have to start the mail, attach items, then back out and follow the above steps, then back out go back to mail then try to send the mail? Or are you starting the steps above and sending mail from the gamer card?

I'll tinker with this when I get home I do appreciate the suggestion! This is the ONE thing killing me with this game. I can't send mail to two of my friends who I want to give things to all the time for researching, trade skills, etc. Bank/Bag space is bad enough without having to hold onto 40 or so items I want to give to people when I run across them.

Methadone_Man · July 2015

Thank you. This work around helped. Although the original issue remains. But I was able to view gamer card, back out, and then the mail would send.

Ratbert · July 2015

jubal87 wrote: »

Hey, hope you have found a solution to this by now but in case you haven't...

Find your friend on your friends list or guild > select said person > choose "View Gamercard" > try to send the mail again.

This worked for me for some reason. No idea why it worked but it did. Hope it helps.

Verified this works like a champ thank you very much!! I also verified you have to do it after logging out and back in. Also you can send each consecutive mail to the person after only going to the gamercard once so you don't have to view gamercard each time. While a bit of a pain, STILL better than nothing at all.

ZOS_LenaicR · July 2015

Hi guys,

We are aware of an issue where some players are unable to receive in-game mail. We're actively working on a fix for this issue and this should be resolved by our next feature update.

Keep an eye on this page to track the progress on our known issues.

Thank you for your understanding.

jayuk09 · July 2015

When is the ne t update

rrosecraigb14_ESO · July 2015

Just downloaded the update for Xbox one on July 28th and am STILL having this problem! It's very frustrating... Any idea on when it will be fixed??

RabidHellBunny · July 2015

Yep, I still don't exist either. Very annoying as people are trying to send me stuff for the guild. Also our main crafter can't receive mail either, he doesn't exist either. No spaces in our GT's.

Tallowby · July 2015

ZOS_LenaicR wrote: »

Hi guys,

We are aware of an issue where some players are unable to receive in-game mail. We're actively working on a fix for this issue and this should be resolved by our next feature update.

Thank you for your understanding.

@ZOS_LenaicR Not fixed how about a new update on when this will be fixed?

jert14 · August 2015

confirm this is still an issue and that the 'workaround' does seem to help.

Hindle92 · August 2015

This is a very annoying issue. Also, don't understand the need to use the mail to buy things from the market. I have to log out and back in to even get the item i bought.

Pr0jektile · August 2015

jubal87 wrote: »

Hey, hope you have found a solution to this by now but in case you haven't...

Find your friend on your friends list or guild > select said person > choose "View Gamercard" > try to send the mail again.

This worked for me for some reason. No idea why it worked but it did. Hope it helps.

Thank you, jubal87. This does seem to work case by case. I will use this in the meantime, but want to keep a fire lit under developers as this is a very basic feature to an MMO and should function by now.