kick to login with no error

silentxthreat · July 2015

Since this morning cant play the game more then 2 min with out being kicked to the login screen with no error, this on top of the constant 999+ ping in pvp. ZoS I don't know how much more I can stress this but people are not going to wait for 1.7 for a fix. This needs to be fixed now you can add your dlc at 1.7 but putting off maintenance again and again, I for one am just about done and the talk is constant in guild. people are quitting

ZOS_MollyH · July 2015

Thank you for reporting this issue. We have created a support ticket for an agent to contact you directly regarding difficulty staying logged in. If we need to take a deeper look into your system setup, your privacy and security are important and we do not want to have you post a dxdiag report or msinfo32 report here on the forums.

Game Consultant captures technical information that can be vital to troubleshooting hardware issues and generates a report. It is a specialized diagnostic tool designed to identify issues that may affect the play experience in The Elder Scrolls Online: Tamriel Unlimited. Please attach a copy of the Game Consultant report to any technical support request.

Here is how to find and use it:
•Click on the golden cog icon in the top right corner of the game launcher.
•Under SETTINGS - LAUNCHER, select the ABOUT tab. This tab includes the current launcher version, minimum specifications, and information about Game Consultant.
•Click the Game Consultant button beneath the tool description.
•A new window will pop up. When it does, click Run Tests. This may take a few minutes.
•When the test is complete, a new window will pop up saying "Success The report saves itself as a text file called Report.txt in the My Documents folder.
•To retrieve the file, click the Open Report Location button on the Game Consultant window, or click Open Report to simply view it.

Check out ESO Help channel for a step-by-step video on how to use The Elder Scrolls Online: Tamriel Unlimited Game Consultant -

http://youtu.be/3fNqpZE_4rs

Game Consultant is also available for direct download at the following links (add the link in a browser and press Run): http://goo.gl/IqHMne

Please note that MSInfo is only a diagnostic tool that collects technical information on computers. It is usually needed by technical support agents to isolate specific issues. Here are the necessary steps to create an MSInfo:
•Click Start, then Run
•Type msinfo32 in the Run box, and click OK
•While viewing the System Summary node, go to File and select Export
•Save the MSINFO32 report as msinfo32.txt on the desktop for easy access

Now that the report has been generated, it can be attached to help requests as needed. Please note that the file is very large, so it should not be copy/pasted into the contents of an e-mail.

How to run MSinfo32 on Windows Vista, 7, and 8.
•Press Windows Key R
•Type msinfo32 in the Search box, and click OK
•While viewing the System Summary node, go to File and select Export
•Save the MSINFO32 report as msinfo32.txt on the desktop for easy access

Now that the report has been generated, it can be attached to help requests as needed. Please note that the file is very large, so it should not be copy/pasted into the contents of an e-mail.

For Mac Customers:

Mac customers will need to generate a System Profiler report rather than an MSInfo file. To generate a System Profiler report, follow the instructions below:
•Open a new Finder window
•Go to Applications, then Utilities and Terminal
•Type the following
system_profiler >~/Desktop/Report.txt

•Wait for the next line to appear in Terminal (This shows the file is finished)
•Locate the Report.txt on your Desktop

Mac players requesting help from Customer Support should send this information in their next e-mail to us so that we can better assist with any issues.