Maintenance for the week of December 8:
• [COMPLETE] ESO Store and Account System for maintenance – December 10, 9:00AM EST (14:00 UTC) - 12:00PM EST (17:00 UTC)
If you get no joy from this contact your local trading standards as although you are purchasing the crowns in game when you get your email receipt it come from sony so they are taking the money therefore they are breaching the trading standards rules I had the same problem with defiance dlc and got a full refund from sony after I got trading standards involved