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ESO not playing after i click PLAY!!!HELP!!!

TrigmaGaming
TrigmaGaming
✭✭
I just installed the game for the first time but after i click play i get a black screen and for windows a blue circle I need some help please thanks
  • TrigmaGaming
    TrigmaGaming
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    I feel like i have tried everything on forums as well safe mode run as admin repair it is just not working
  • Sandshark95
    Sandshark95
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    Well, I can't offer you much in the way of a fix, as I'm on PS4 and not a computer guru. But if you can't find anything addressing your problem through Google searches or forum queries, I'd recommend reaching out to ESO's tech support. There's a link above on this forum site ("Support") that should direct you to their support page; I'll also post a link below where you can submit a ticket to them directly. Just describe your problem in as much detail as possible, maybe include screenshots if you can, and hopefully they'll get back to you with a fix within a day or so. You can browse the Support FAQs too to see if there's anything else you can try while you wait for a reply from tech support. It could be a compatibility issue, a corrupted file, a problem with the installation, or a host of other things.

    https://help.elderscrollsonline.com/app/ask

    Good luck, and I hope you get this resolved soon.
  • TrigmaGaming
    TrigmaGaming
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    Thanks and yes i submitted a ticket
  • TrigmaGaming
    TrigmaGaming
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    Waited 5-6 hours to see this man this sucks i'm still trying to get it to work, ZOS if you're out there i need you
  • Miaura
    Miaura
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    hi, if you`re on eu server, could be this: currently a problem started they are working on fixing , people can`t login , about it here
    :http://forums.elderscrollsonline.com/en/discussion/198808/cant-log-in-log-in-information-incorrect-why#latest

    Not sure if its the same problem for you though, cause for me pressing play takes me to login screen ok, but then I cant login. Could still be related and problem just acts different for you cause you are trying to play for the 1st time...
    Good luck!
  • TrigmaGaming
    TrigmaGaming
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    Yea i am not sure but thanks though!
  • TrigmaGaming
    TrigmaGaming
    ✭✭
    Fixed thanks for the suggestions!
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