Trust me, it used to be much worse.

"I'm 99% sure it's nothing on my end. "

While this is true, it is not at ZoS's end either.

There are three possibilities when having connection issues:

1: you can't connect to the game. At the same time, you can't connect to anything. As I asume you have checked this at the moment the lag starts, you are correct in saying that it is not at your end.

2: nobody can't connect to the game and all (on the same server) are dc-ing at the same time. This is an issue at the side of ZoS.

If it is neither of the above it is number 3:

3: most people can connect and play without issues, but some do have issues, even though it isn't at thier end.
This happens when there is an issue on the internet somewhere between you and ZoS.

To explain the issue. The internet is called a web. This cause to get from A to B, there are many routes your signal can take. If the chosen route cause over a faulty line or a faulty router (where lines cross), the connection will fail or perform poorly. The party responsable for this should be your provider.

However...

If you call their customer support, the agents there are instructed (by callscripts) to put the blame on ZoS at all time (allthough that is a lot of ***). Even trying to get through is futile. The only solution to this is that ZoS at thier end recognises the issue and backtracks it and put pressure on the matter.

Reality is that the customer will always suffer and all you can do is change ISP.

Being a VM and BT user I know the history, when the game launched VM were the culprits with their P2P filtering mis-labeling ESO, just like they did with FFXIV before them.

The VM forums are regularly filled with threads about many games people are having problems with when users of other ISPs aren't.

As I say, I have BT Infinifty2 and VM 40Mb (maybe more due a recent 'upgrade') and I can be playing fine on a PC using the BT connection while at the same time a PC going via VM is suffering what you're seeing.

sickl0w wrote: »

Thanks for your response.

While in theory what you've said makes sense, could you explain why a friend of mine (who is on the same Virgin line route as me) has had no problems at all? Also why it has been working fine up until a couple of weeks ago? I'm not buying that it's a fault with my isp to zos, plenty have complained about the same issue or similar and I'm sure we're not all on Virgin media.

Let's turn it around (and asume you are right and it is ZoS)...
Can you explain why the ZoS server is discriminating you, but not that friend of yours. Why would they pick you out of the mass to annoy you with a bad connection while so many others have no problem?

The reality is that the server just does what it needs to do. Handle all incomming connections equally (good or bad). If the incomming connection is bad, it can only try its best to respond, but it is more likely it doesn't get through.

I also never said it is your ISP's fault. I've said it is their responsability to fix it.
Your ISP is providing you with three services. Let's see the internet as roads and your connection as a car. to illustrate them.
1: a driveway with access to the big network or roads called the internet.
2: the car driving the network from A to B.
3: the navigation system that steers the car from A to B.

In your case the driveway and car are working fine, but the navigation system steers you over a very scenic but slow and bumpy countryroad instead of the highway. Why that happens to you and not your friend is not something I can easily answer, although I can specualte (most of it in very impolite reactions that your friends situation is not as comparable as you make it appear to be), speculation is useless cause it doesn't fix anything.

One thing you can try for yourself very easy (specially in urban area's). Many homes have wifi. in my case I can see 25 connections around me that I could connect to. So if your in a simular situation, make sure your pc has access to wifi (a wifi-adaptor cost 5 euros nowadays), ask a neighbour if he/she can help you out by testing something by giving you his/her wifi password (they can change it afterwards), and see how you connect over their line. You likely will have no issues at all (assuming they havea different ISP).

An alternative to this test is picking you pc up and bringing it to someone elses home. e.g. that friend who is playing without issues. You'll see that it works fine then and so the only conclusion is that it is your ISP.

You can answer my questions with questions and go on about routes all you want. Bottom line is, I have NEVER had an issue with any Xbox live game (apart from gta's initial launch) and do not expect to if I have spent money on it.

There are no issues with any other games that I currently play on xbl. The game WAS working perfectly fine for weeks, why would there suddenly be an obstruction to cause an issue? (Again, I am not alone in this issue)

It is a fact that my friend who lives 5 doors down from me is on the exact same line as me and is experiencing no issues whatsoever. It is also a fact that several people have complained about similar issues, only mentioning it in my guild I have multiple responses experiencing the same. (One of which was a french fella and not on VM) but none have come across a solution.

I'm not expected to understand the ins and outs of how it works nor do I want to, I'm expected to provide the game with a working internet connection and Xbox live account; that's it.

This rant is not directed at you personally. It is at the fact that, from what you're basically saying is, if you want to play eso unhindered change you're IsP. If ZoS want to take people's money then their servers should be able to handle any ISP, period.

I'm not after why my connection to the game is dipping, I'm after how do I stop it from happening.

Ranique wrote: »

I'm not expected to understand the ins and outs of how it works nor do I want to, I'm expected to provide the game with a working internet connection and Xbox live account; that's it.

point is, it is your internetconnection (ISP) not working properly. Yes you can make a support ticket and ask for a refund and you will get it it. But it is not their fault and they can't fix it for you.

..but that's just your opinion though right?