One time customer support wouldn't help me get a refund on gold that was mistakenly sent to a player by not clicking the cod button.

Another time I received my gold back after I sent it to a player who then sent me an incorrect item in trade.

They restored a character for me, they also removed one of my characters from a pvp campaign for me .

Personofsecrets wrote: »

Mighty_oakk wrote: »

Play on console so support is non existant.

would you go into detail please? Did you ask customer support for help, but got no response? How is the console support non-existant?

A recent problem I've encountered with customer support has me concerned that all eso players are getting an inconsistent experience from eso representatives.

I deposited 100k into gbank and it came out of my characters funds but never appeared in gbank. After checking logs and ensuring i hadnt put it into my own bank and what not i opened a ticket.

Next day i received a reply email. The email basically said have you tried turning it off and on again and listed 4 ways to restart my ps4... It then said if this doesn't work reply to this email. If we dont hear back in 48 hrs it will be considered solved.

I replied politely explaining it didn't work. The next day I got the same have you tried turning it off and on again email. Did a couple more replies always getting same email back.

A couple friends on console had same 'customer service' where all they get are auto reply emails.

Other day for fun i opened a ticket saying my car is making noise i think its the tie rods etc etc. I got an email telling me how to restart my ps4.

Dont think anyones reading them tickets

I haven't voted because there is no option for broken or messed up quests, but CS was appalling during the week I spent "communicating" ( I use the term loosely ) with them over a quest and NPC that was apparently broken for me. It was three days before they even answered my initial query.

I'm on PC and stated it, in bold, numerous times, with the problem, but I received responses instructing me how to turn my console on and off, along with responses that implied the broken quest was somehow in my head, because I had apparently completed it ( I had only completed the first part - the second part NPC was not spawned where he should have been )

It wasn't until I sent screenshots of the greyed out map icon and quest objective and lost my temper that they appeared to take it as an actual problem rather than some imagined one. Out of about six CS reps, only ONE offered to jump into game and try to help me by taking the quest himself and sharing it with me to see if it would work. ( Thank you Matthew from CS! )
However, by this time, the last patch had fixed the issue and I'd spent eight or so days in perma-rage mode because of the cluelessness of CS reps.

If I ever have to deal with them again it will be way too soon, and I'd rather plummet off a cliff !

Mighty_oakk wrote: »

Personofsecrets wrote: »

Mighty_oakk wrote: »

Play on console so support is non existant.

would you go into detail please? Did you ask customer support for help, but got no response? How is the console support non-existant?

A recent problem I've encountered with customer support has me concerned that all eso players are getting an inconsistent experience from eso representatives.

I deposited 100k into gbank and it came out of my characters funds but never appeared in gbank. After checking logs and ensuring i hadnt put it into my own bank and what not i opened a ticket.

Next day i received a reply email. The email basically said have you tried turning it off and on again and listed 4 ways to restart my ps4... It then said if this doesn't work reply to this email. If we dont hear back in 48 hrs it will be considered solved.

I replied politely explaining it didn't work. The next day I got the same have you tried turning it off and on again email. Did a couple more replies always getting same email back.

A couple friends on console had same 'customer service' where all they get are auto reply emails.

Other day for fun i opened a ticket saying my car is making noise i think its the tie rods etc etc. I got an email telling me how to restart my ps4.

Dont think anyones reading them tickets

I know how you feel, I have been having a problem with my game crashing on the PS4 and giving me an error so they wrote back and told me to check out sonys website for the code error, if that didn't work they said to contact sony because it's not their problem. Sony wanted me to initialize my ps4 i think is what it was called. I looked up what that meant and they wanted me to do a factory reset on my PS4 which would wipe everything back to factory settings. Why on earth would I want to wipe my system and have to spend 15 hours downloading the game again just to fix a random problem with the game crashing?

Zazaaji wrote: »

There's nothing to compare these results too. There downright needed to be an option saying "They have not restored any item for me, despite my asking for it" so we can actually compare and see the percentage of people that ZoS's CSR has helped with these issues versus people who didn't get helped.
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Hey @Zazaaji , thank you for the input. I mistakenly didn't not include those options, but did ask players to write if they had not been helped. At some point I will make a poll for those who have not been helped. Thank you.