Requesting Character Load

Piripew · April 2015

Hi,

Can anyone help, as I cant get past the " requesting character load screen "

I have added firewall exception
Turned antivirus off completely, left on but added exceptions to all zenimax folders ( as support suggested )
Turned off my VPN

What else is there to do?

Have never had any problem playing wow or connecting to any other online servers such as Fifa or anything.

Not a great experience so far as I even had to email them to get a login for the forums as one was not automatically sent.

Incredibly frustrating and of course any help would be very much appreciated.

Deheart · April 2015

On the screen you type your password in, lower your grapics to min and log in all the way to play screen. Then put grapic settings back to normal.

That helped me a couple of times.

Ranique · April 2015

How long did you wait? did it work before?

After an update, this is a common issue. The loading screen takes then a lot longer then regular. I tend to watch for the maintenance announcement and get the update and past the loading screen at off times when I"m not wanting to play. Sometimes it takes over 15 minutes, but it does get there. If you cancel the loading process, it is my experience, you go through the same long process. But once you got through it works perfectly again till the next update.

Piripew · April 2015

I think the longest I have left the character load would be 5 minutes.

I can try dropping the graphics level and leaving it running for longer, but it seems madness all this !!!

Piripew · April 2015

Nope, just dropped the graphics to 640x480 and left it for around 20 minutes. Still no go.

Why would it let me log into their servers to get my character but then not load the character?

Doesnt make much sense to me.

Ranique · April 2015

Just try and leave it for atleast an hour or two. For example, when you go to bed. Just put it on loading and see then next morning what it did.

the times involved are way to long, but it does seems to be something that happens just the first time you log in. Also make sure you got the firewall opened and given admin rights to the launcher and client. this post should help checking that: http://forums.elderscrollsonline.com/en/discussion/comment/928125#Comment_928125

nathan_bri · May 2015

Since 2.0.7 dropped, I began having the annoying "Repair" problems with the launcher that would go away if I just quit and restarted it. The problem eventually went away yesterday.

Now I am getting infinite loading screens today. The first was trying to exit Wayrest Sewers. After a few minutes, I force-quit the client. I am now getting a "Requesting character load..." which seems never ending. It's a character on which I've been a few times today, so I know all the necessary bits and pieces have been loaded and are not corrupt. It's been a while since the character load was an issue for me... seems like this time last year.

Zlater · July 2015

The ZOS team suggested this to me which really helped identify the problem, it is possible its a problem with your isp.

1. Open up command and type tracert 195.122.154.1
2. It'll take a little while, what it is doing is well... tracing the route from your pc to the ip you've designated. keep an eye out for any * * * Request timed out.
3. If it is the very first one, its probably an issue between your router and your pc. If there is none then its probably a problem at ZOS's side, unless your pc is oldschool :P and finally if there is any of those somewhere inbetween the first and last, then move on to the next step.
4. Try tracert to another couple of random ip's to see if it persists, you can tell whether it is an international server issue or a locally one based on which ip's you compare it to. The earlier the closer to you they are.

Personally I was consistently having issues on the 3rd and 4th jumps, these were both servers managed by my isp, and it was after I pointed out to them it was their server and not my router, suddenly they became a bit more helpful :O I hope this helps someone out there.