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Can't log into game and don't know why (my data is correct)
Fiedi
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Hy,
i played ESO on release and just thought i try it out again. Fresh install. Everything seems fine. My login data works absolutely fine when i log into the online page https://account.elderscrollsonline.com/users/account .
Everything's there. All looks good. BUT when i try to log in to the game it keeps telling me my login data is wrong. I already send an e-mail with this issue per support page https://help.elderscrollsonline.com/app/home . I didn't receive any confirmation yet and don't know if it was send. The funny thing is, i can put in my login datan in the support page but can't click the login button. It just does nothing. Enter doesn't help either.
Edited by Fiedi on July 17, 2015 2:10PM i played ESO on release and just thought i try it out again. Fresh install. Everything seems fine. My login data works absolutely fine when i log into the online page https://account.elderscrollsonline.com/users/account .
Everything's there. All looks good. BUT when i try to log in to the game it keeps telling me my login data is wrong. I already send an e-mail with this issue per support page https://help.elderscrollsonline.com/app/home . I didn't receive any confirmation yet and don't know if it was send. The funny thing is, i can put in my login datan in the support page but can't click the login button. It just does nothing. Enter doesn't help either.
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Ranique✭✭✭✭You don't get confirmation by email when you put up a ticket. They do give you confirmation on the site wether or not you did it succesfull. The first email you get is the first reply from an agent.Edited by Ranique on July 17, 2015 4:26PMThrough me you pass into the city of woe:
Through me you pass into eternal pain:
Through me among the people lost for aye.
PC player - EU1 -
ZOS_MollyHmodHi @Fiedi !
We do see that your ticket has been received. To protect your account security and privacy, we will avoid discussing account information on the forums here. An agent should be reaching out to you soon to assist you directly.
Thank you for your patience!The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site1 -
Fiedi✭✭Thank you very much for the information. There's nothing to thank me for though, i just keep waiting because there's nothing else i can do, not because I want to ;-)0
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Lord_Imrhial✭✭✭I also can't log in, I keep getting kicked out after I select a character and it begins to load the map. No add-ons installed either.0 -
Fiedi✭✭Did you wrote a support ticket via this page?
https://help.elderscrollsonline.com/app/home
I don' know how soon "soon" is, but I am still waiting 7 hours later, so don't expect an answer from the team too quickly. ;-)Edited by Fiedi on July 17, 2015 8:38PM0