Up until a few days ago when the login servers were down, i was able to see my friends on the friends list. Since then i have not been able to see anyone on the friends list. I have contacted eso support but I have been getting the same reply and the issue has mot been resolved. Has anyone else been having the same issue and if so, how was it resolved? Below is the response eso support keeps generating so this is not helping me at all.
Greetings,

Thank you for contacting The Elder Scrolls Online: Tamriel Unlimited.
My name is Thorsten and I would like to assist you with your request.
First of all, let me apologize that this issue occurred.

Please note the following information when attempting to locate friends in The Elder Scrolls Online: Tamriel Unlimited:
The sync between the Xbox Live and PlayStation Network friends lists and ESOTU can take several hours to fully populate.
Only friends who have logged into the same ESOTU console server will show up on the in-game friends list.
Xbox One players must follow each other as mutual friends in order for them to show up on their respective in-game Friends list.
Players should also be aware that the Guild system in ESOTU provides the same social functionalities they may be looking to utilize the friends list for, including:
Display player's online status
Grouping
Travel-to-player
In-game mail
Our Development Team is aware of the delay in friends lists syncing and are looking into it. In the meantime, players who wish to circumvent the delay can do so using the following workaround:
Remove the friend from their Xbox/PlayStation friends list
Add the player through the ESOTU UI (see this article for more information)
The friend now appears on the player's in-game friends list

If this does not help you or another issue occurs, please feel free to answer to this email or contact us again.

Kind Regards

The Elder Scrolls Online: Tamriel Unlimited