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Crashing to home page

dollar15dn
I've been playing since the game came out and have only recently started getting this problem, in the last 2 hours alone the game has crashed and kicked me back to the home page! Anyone else having this? Know whats causing it?
We have contacted our Customer support team to help you solve your issue.
  • ZOS_LenaicR
    ZOS_LenaicR
    ✭✭✭✭
    Hi @dollar15dn,

    We are sorry to hear about this issue. Do you remember if you were doing something special while playing, like a quest, crafting, where were you...?

    Thanks for your patience.
    The Elder Scrolls Online: Tamriel Unlimited Social Team - ZeniMax Online Studios
    Facebook | Twitter | Google+ | Tumblr | Pinterest | YouTube | Base de connaissance ESO

    Staff Post
  • dollar15dn
    Hey thanks for the supply, it happened when i exited menus mostly but also while entering/leaving buildings! It just happened again when using the blacksmith forge
  • ZOS_LenaicR
    ZOS_LenaicR
    ✭✭✭✭
    Clearing the Xbox One's blu-ray cache could help with your issue.
    Could you please try these steps and then reply back?
    The Elder Scrolls Online: Tamriel Unlimited Social Team - ZeniMax Online Studios
    Facebook | Twitter | Google+ | Tumblr | Pinterest | YouTube | Base de connaissance ESO

    Staff Post
  • dollar15dn
    Right done that i'll let you know if it happens again
  • dollar15dn
    No still doing it guys
  • Hawk269
    Hawk269
    ✭✭✭
    Hi @dollar15dn,

    We are sorry to hear about this issue. Do you remember if you were doing something special while playing, like a quest, crafting, where were you...?

    Thanks for your patience.

    It happened to me as well last night twice. Both times I was going through my inventory depositing items into my bank. I was doing this rather quickly as well if that helps.

    My wife also had a crash last night, we had just finished completing a dolem event and all of sudden it crashed to the dashboard. We had cleared the enemies and were just chatting and boom it kicked her to the dashboard.

    We have contacted our Customer support team to help you solve your issue.
  • ZOS_LenaicR
    ZOS_LenaicR
    ✭✭✭✭
    We have created a ticket with these information to both of you.
    Thanks for your patience.
    The Elder Scrolls Online: Tamriel Unlimited Social Team - ZeniMax Online Studios
    Facebook | Twitter | Google+ | Tumblr | Pinterest | YouTube | Base de connaissance ESO

    Staff Post
  • surlytroll
    This has started happening to me too. Once I was selling at the guild store, 4 times exiting or entering a building, 2 times just deposited intense into the bank. It is getting very annoying.
  • shovelhead67
    shovelhead67
    Soul Shriven
    Had it happen to me since latest xbox one patch. .Just goes straight to dashboard in an instant.Happens at various points in game. Ex. Just running around,crafting, pvp,pve questing,riding horse.
    can't really recall of it doing on one particular situation.
  • Lord_Tonjin
    Lord_Tonjin
    ✭✭
    It does it randomly for no reason. You could play 10 minutes or 6 hours. It also seems to do it more often in cyrodiil.
    "In fire there is the spark of chaos and destruction, the seed of life. In ice there is perfect tranquility, perfect order, and the silence of death."
  • Willy8257
    Willy8257
    This has been happening to me alot lately probably within the last 3 days or so. Just today my game has crashed 3 times in the past hour
  • teaguewh
    teaguewh
    It's happening to me also, about every 15 minutes.
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