If you haven't already, we recommend trying the steps listed by @starlizard70ub17_ESO to ensure your game files are not corrupted.
If that doesn't help, we have another suggestion that tends to be a common culprit. From the error message, it appears you're running on Windows version 6.2.9200, which is standard Windows 8 as opposed to Windows 8.1. Our recommendation is to ensure that you're running on the most recent version of Windows so you can receive up-to-date drivers. Windows 8.1 is a free upgrade, and you can grab it by using the steps in this Microsoft KB:
If the error message is incorrect and you're already on 8.1, or if upgrading doesn't help, our next recommendation is to contact our customer support team with a game consultant file attached. Once you've submitted your ticket, let us know the ticket number and we'll be happy to make sure it gets to the right place.