Game Crashed After hitting play after new patch.

damdor · June 2015

Hello,

Since the installation of the new patch when I hit play the game crashes before it can get to login or character select screen. I was playing fine yesterday/

damdor · June 2015

====================================================================
eso encountered a fatal error. (Error 6)
Description: Client Fatal Error
====================================================================

[reporter]
version = 0.01

[extra]
ProductName = eso
Version = eso.live.2.0.12.1180907
branch = live
client.executablebits = 32
client.mode = startup
client.renderertype = D3D11
client.session_start_timestamp = 2015-06-30T17:32:35.263Z
client.timestamp = 2015-06-30T17:32:37.844Z -frme 0-
computer.name = GAMING
computer.user = Chris Crosbie
cpu.arch = 0
cpu.count = 8
cpu.level = 6
cpu.type = 586
data.dir = C:/Program Files (x86)/Zenimax Online/The Elder Scrolls Online/
exe.buildnum = 1180907
exe.opt = release
exe.reltype = public
exe.type = client
fe.code = 6
fe.descrip = Client Fatal Error
gfx.description = 14.502.1014.1001
gfx.deviceid = 26625.95227944.0
gfx.driver = AMD Radeon(TM) HD8970M
gfx.vendorid = 4098
mem.physical = 16307
os.osbits = 64
os.platform = windows
os.version = 6.2.9200.
ptime = 0
reportfield.ver = 3
version.major = 2
version.patch = 0
version.subpatch = 12

starlizard70ub17_ESO · June 2015

go to lancher, click on the settings gear in the middle, and try verifing game files. maybe something got corrupted during download.

damdor · July 2015

The game is broken I can not play anymore since the new patch along with many others, this is ridiculous and I have not seen an official response.

ZOS_GaryA · July 2015

Hey there @Damdor,

If you haven't already, we recommend trying the steps listed by @starlizard70ub17_ESO to ensure your game files are not corrupted.

If that doesn't help, we have another suggestion that tends to be a common culprit. From the error message, it appears you're running on Windows version 6.2.9200, which is standard Windows 8 as opposed to Windows 8.1. Our recommendation is to ensure that you're running on the most recent version of Windows so you can receive up-to-date drivers. Windows 8.1 is a free upgrade, and you can grab it by using the steps in this Microsoft KB:

http://windows.microsoft.com/en-us/windows-8/update-from-windows-8-tutorial

If the error message is incorrect and you're already on 8.1, or if upgrading doesn't help, our next recommendation is to contact our customer support team with a game consultant file attached. Once you've submitted your ticket, let us know the ticket number and we'll be happy to make sure it gets to the right place.

Thanks for your patience.