Maintenance for the week of November 25:
• [COMPLETE] Xbox: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• [COMPLETE] PlayStation®: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)

items missing

shohawk
shohawk
I'm missing stacks of crafting materials from my bank, I notice a new one missing each day. Trying to figure out what's triggering it. Seems like it could be happening right after one character fills bank and another withdraws. When the second character goes to deposit other items, I notice the missing stack. I've lost, pitch, jejota, obsidian.

Is anyone else experiencing losing items from the bank?

I've opened a ticket and gotten no response.

Thanks in advance for any help or advice y'all have.
  • shohawk
    shohawk
    Oh - and also - this is a PC/Mac transfer account. There were also items missing from the transfer itself.
  • shohawk
    shohawk
    I'd really appreciate an official response. I've been a subscriber since Beta on Mac, bought the Xbox One version as well, supported this game with my money since launch.
  • spizzor
    spizzor
    Soul Shriven
    shohawk wrote: »
    I'd really appreciate an official response. I've been a subscriber since Beta on Mac, bought the Xbox One version as well, supported this game with my money since launch.

    ive been unable to move for a day now. not a response either. the customer service is horrid and is the reason that this game is f2p.
  • ThePeskyCrow
    ThePeskyCrow
    ✭✭
    The game is b2p and I have been missing items also. I am also a pc transfer and notice 3 of my CE maps have vanished after being bugged and showing up as 9 CE _______ maps. Upon highlighting them they displayed as 9 peices of maple in the right side item information. I relogged and the items are now missing sent ticket got no response as well.
    I ate your sweet roll! Kaw~ :v
  • shohawk
    shohawk
    Any chance of an official ZOS admin response? My trouble ticket sits unanswered.

    thanks!
  • Grunim
    Grunim
    ✭✭✭✭✭
    Interesting, I also have a ticket about a missing stack of a crafting material as well, though mine was stored on a specific character and not stored in the bank. I sent customer support a follow up email 2 days ago but am still waiting to hear back.

    I noticed my stack missing the morning after last week's xbox maintenance.
    Am a whimsical Generation Jones gamer. Online RPGs hooked me since '94 and no sign of stopping soon...


  • shohawk
    shohawk
    and I've just discovered I'm missing a stack of 86 Sardonyx.

    this is a super huge drag.

    part of the reason I've played this game for over a year is to become a crafter with a large inventory of items, able to make anything for anyone at anytime.

    :(

    super bummed.
  • shohawk
    shohawk
    this time, there were no bank limits being hit but I did just receive my hireling mail and took the attachments from 12 hours ago and just now. that had to have triggered it because Sardonyx was included.
  • traigusb14_ESO2
    traigusb14_ESO2
    ✭✭✭✭✭
    Just had this happen today with crafting gems and prov items.

    Noticed this morning that i had no rubys (I transfered to XBox from PC).. used to have ~100+ of all the craft gems. Sardonyx is gone too.

    Then when I was playing last night I was looting crates in dungeons and I don't take provisioning items I have 200 of in bank already.

    Inverglass (not sure off hand looks like a shot glass) suddenly said I had none in bank, just 1 in inventory. That's something i have been floating at 200 for months because i never use it.

    I picked up one more megathalnin (looks liek a bag.. probably spelled wrong) becasue I had 199 in bank.

    Went to next delve in Rift and opened a crate. Megathanin.. I have 1 in inventory, but 0 in bank... hrmm.

    I leave and go back to riften bank.

    I still have no iverglass stuff, but my megalthinin (whatever) is still there.

    I do more stuff. Megathalnin is still listed at 0 in bank except when I'm at bank.... and POOF one of my components that looks like a tree branch icon disappears (not ginko.. I'm blanking now) there were 200 last time I was in bank. checking the other stuff, now it is gone.

    Never logged out or crashed between any of these bank checks. I do Havea different char's VR 14 guy's hireling prov, blackmith and enchanter's bags held in mail limbo since yesterday... not sure what is in them.

    Haven't lost anything valuable yet.
  • machcheetah
    Im glad im not the only one with this issue, the amount of crafting items especially blacksmithing tempers im missing from the transfer is driving me insane.

    Once the maintenance is over ill log a ticket aswell hopefully they see its not an isolated issue and do something about it.
    Once i they get back to me ill post back here.
  • shohawk
    shohawk
    damn sorry to hear it's happening to more than just me but thanks for sharing guys.

    hopefully ZOS will see it's a real issue.
  • ZOS_MollyH
    Greetings!

    Thanks for letting us know this keeps happening. If you have an open ticket, can you please let us know the number? We'll be happy to look into its progress to see what we can do.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • Grunim
    Grunim
    ✭✭✭✭✭
    @ZOS_MollyH

    Thanks Molly! I sent you a PM with my ticket number.
    Am a whimsical Generation Jones gamer. Online RPGs hooked me since '94 and no sign of stopping soon...


  • shohawk
    shohawk
    @ZOS_MollyH thanks Molly! I also sent you a PM with the ticket number and updated the ticket with the extra info here.
  • ZOS_MollyH
    Thank you folks, your tickets have been received and we are investigating this issue!
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • shohawk
    shohawk
    Just deconstructed a Glyph and realized my stack of Dekeipa (in bank) is gone.
  • machcheetah
    Well it looks like Ive been given the standard zenimax run around and I wont be getting any of my items :/
    Due to their 'flawless' records that know everything... I may aswell of stuck to PC at least I'd have my items.
  • Grunim
    Grunim
    ✭✭✭✭✭
    ZOS_MollyH wrote: »
    Thank you folks, your tickets have been received and we are investigating this issue!

    @ZOS_MollyH - I have just updated my ticket and am sending you a PM to make sure this is escalated.
    Am a whimsical Generation Jones gamer. Online RPGs hooked me since '94 and no sign of stopping soon...


  • traigusb14_ESO2
    traigusb14_ESO2
    ✭✭✭✭✭
    Still losing items.
  • Grunim
    Grunim
    ✭✭✭✭✭
    Still losing items.

    I haven't logged into my xbox account in a few days so I have no idea if anything else is missing for me. So for you, crafting materials vanish when you obtain that item while playing the game? If you don't loot a particular crafting item, then it doesn't vanish? Am I understanding correctly?

    Am a whimsical Generation Jones gamer. Online RPGs hooked me since '94 and no sign of stopping soon...


  • traigusb14_ESO2
    traigusb14_ESO2
    ✭✭✭✭✭
    Grunim wrote: »
    Still losing items.

    I haven't logged into my xbox account in a few days so I have no idea if anything else is missing for me. So for you, crafting materials vanish when you obtain that item while playing the game? If you don't loot a particular crafting item, then it doesn't vanish? Am I understanding correctly?
    I'm not sure when they disappear.

    Pretty much every time I hit the bank, some stack of provisioning items, or stack of yellow runes go missing. it is hard to tell when they go, but is easy to spot because I had 100+ of all of them when I copied from PC.

    Sometimes I notice when I loot things... er.. why does it say I have no ginger in the bank, and 5 in my inventory.

    Other times it looks ok out in the wilds, but when I go to bank, I go to deposit 2 Denima runes and the 109 I had showing in bank when I picked them up are gone.

    It is hard to see if something is missing until I have a new item, but I don't think getting the new item makes things disappear. pretty much impossible for me to tell when'/how/why it is happening. it is always a stack.... sometimes 200 items, sometimes less.

    So far I have been lucky, and haven't lost anything that is of great value, nor does it appear I have lost the same thing 2 times.

    So far it looks like just provisioning mats, and yellow type runes and crafting trait gems. I could be losing random blue items for deconstruction and I wouldn't know. I don't seem to have lost any crafting motifs kuta runes, rare crafting mats (yellow, purple,blue or green) becasue I would notice the stacks missing.

    I don't keeps general craft items in bank (wood/metal cloth)so I can't comment on those.

    Edited by traigusb14_ESO2 on June 29, 2015 1:44PM
  • TheOneAndOnly777
    Hey, I hadn't come across this thread so I made a new one a little while ago.

    http://forums.elderscrollsonline.com/en/discussion/comment/1953088#Comment_1953088

    Before that, I also made a post on Reddit.

    https://www.reddit.com/r/elderscrollsonline/comments/3a9ez7/xbox_i_appear_to_be_losing_items_from_my_bank/

    Multiple discussions and input from various people in either, so I figured I'd add them here. I also have been updating my experience with support, which has actually more or less ended. A support member refunded the Dwarven Oil I had lost, and there is little else I imagine I can do at the moment. So, for now, I'll just leave these tales of woe here, and I'll return once this has all blown over. Until then, you can find me in the Winchester waiting it out!

    Best of luck to those dealing with support now, thank you support, and let's hope this bug is fixed soon! Good adventuring!
  • ZOS_MollyH
    Hello folks!

    Thanks again for your patience. Our engineers have made a few adjustments to keep this from happening in the future. If you are still missing your items, please be sure to contact customer support for one of our agents to investigate where your stuff went.

    Thank you again!
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • machcheetah
    ZOS_MollyH wrote: »
    Hello folks!

    Thanks again for your patience. Our engineers have made a few adjustments to keep this from happening in the future. If you are still missing your items, please be sure to contact customer support for one of our agents to investigate where your stuff went.

    Thank you again!

    Your customer support team are useless.

    Not only do i get palmed from person to person they tell me they have no records of my stuff.
    If i knew i was going to be stooged before my transfer I wouldve saved myself some money and stuck with pc
  • gradius_ESO
    gradius_ESO
    ✭✭✭
    Man I thought I was going crazy! I've been spending hours switching through characters trying to find my stuff and then running upstairs to the computer or to my ps4 to see if it happened before the transfer. I'm missing crafting materials from both my transfers Xbox one and ps4. Since I've only been playing on my Xbox lately I've just been focused on what's missing there. So far 83 diamond, 64 citrine, and 55 sapphires! And just this evening I notice my Dwaven oils missing! It was a lot ! I haven't even checked to see how much is gone now ,but I had way more than the two that was on my main!(turns out 40 dwarves oil missing) All this stuff is disappearing out of my bank. And when I try to submit a report on the Xbox it waits for me to type a whole story and then tell me to try again later! If this is happening to other people fix this now! That's over a year of stuff I've been saving!



    I just went and compared my ps4 version which I've played less than an hour and found different stuff missing there too.
    77 fire opals, 73 Garnet, 64 Citrine, 106 Sardonyx, 97 Tuquoise, and 38 Turpen. Geez!
    Edited by gradius_ESO on July 2, 2015 8:44AM
  • Grunim
    Grunim
    ✭✭✭✭✭
    ZOS_MollyH wrote: »
    Hello folks!

    Thanks again for your patience. Our engineers have made a few adjustments to keep this from happening in the future. If you are still missing your items, please be sure to contact customer support for one of our agents to investigate where your stuff went.

    Thank you again!

    Thanks for the updated information, Molly. Have the adjustments to prevent this from happening gone into the Live version yet or is it scheduled for an upcoming maintenance?

    Just to confirm, it should be safe for those of us who have not been logging into our Xbox accounts to do so now or should we continue to wait?

    Am a whimsical Generation Jones gamer. Online RPGs hooked me since '94 and no sign of stopping soon...


  • ZOS_MollyH
    Hi @machcheetah ! Can we please have your ticket number to look into this?

    The fix that went into place should have taken effect as of yesterday's maintenance (July 1st)

    Again if you are missing items, please contact support for further assistance. You can submit a ticket via our web help portal at https://help.elderscrollsonline.com to avoid having to use the console interface for support requests.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
Sign In or Register to comment.