Stuck at a loggin in Shadowfen

lguerrero9 · June 2015

I cant play anymore, I tried to enter shadowfen by horse, and the screen goes in loggin first in Deshan then says Shadowfen but it never gets in, then the message "this may be an unusual log on time" apears, and then "unable to connect to game server. Please make sure you have a valid internet connection". I cant play with my carácter anymore because of this. I tried quitting the game and open it again and wont work.I turned off my Xbox and turned it on again, and the same thing. My internet is working fine, please help me, I know this is a bug, my carácter is Arthoriouslothbrok and my Xbox account is delapenaluis.

andyman136 · June 2015

Same thing, happening to me? but not same quest...

Jens_Greywolf · June 2015

I also have this problem but can enter stonefalls easily

seejaythinks · June 2015

I too cannot login. Keeps circling around loading character and then out to main screen.

EU Server, last was in Shadowfell.

My other character is in Daggerfalls, that don't work either.

Made a new character with AD, and I managed to start the game. Still fail to load my main.

duff28 · June 2015

Same problem here. All other areas are fine for me but the game crashes if i fast travel to Shadowfen. So i went by horse and now I can't even load the game up because its trying to spawn me in Shadowfen. I have a valid internet connection

duff28 · June 2015

Turned the game off for half an hour and it seems to have fixed the problem

ZOS_AmeliaR · June 2015

Hey everyone. We're looking into this now. So that we can narrow down what may be causing the issue, can you please provide the following info:

Can you access any of your characters?
The country you're playing from
Your ISP

Thank you!

topede · June 2015

ZOS_AmeliaR wrote: »

Hey everyone. We're looking into this now. So that we can narrow down what may be causing the issue, can you please provide the following info:
Can you access any of your characters?

The country you're playing from

Your ISP

Thank you!

I CAN'T accesany character on European server Xbox
SPAIN
TELEFONICA

seejaythinks · June 2015

ZOS_AmeliaR wrote: »

Hey everyone. We're looking into this now. So that we can narrow down what may be causing the issue, can you please provide the following info:
Can you access any of your characters?

The country you're playing from

Your ISP

Thank you!

1) I cannot access any of the 2 characters created. I can create a new character in AD/EU server and it ran without a problem. Tried my original 2 again and it failed.

2) UK - connected to EU Mega Server

3) plusnet / BT Fibre (72mbps)

Exo1992b16_ESO · June 2015

ZOS_AmeliaR wrote: »

Hey everyone. We're looking into this now. So that we can narrow down what may be causing the issue, can you please provide the following info:
Can you access any of your characters?

The country you're playing from

Your ISP

Thank you!

I can't access any of my already made characters.
Playing from England.
Virgin Media.

ZOS_AmeliaR · June 2015

Hey everyone. We've completed the maintenance on the Xbox One European server. Can you let us know if you are able login successfully following the maintenance?

seejaythinks · June 2015

ZOS_AmeliaR wrote: »

Hey everyone. We've completed the maintenance on the Xbox One European server. Can you let us know if you are able login successfully following the maintenance?

All working last night after maintenance.

Both myself and my missus who had the same issue, both logged in and working. Cheers.