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A plea to Zenimax Online Studios

Dcaliber
Dcaliber
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Hello everyone, hopefully a dev.

I beg you Zenimax, to sell transfers from PC to consoles. 20$,30$ I would gladly pay that to keep progress on consoles. I can't see a reason why not to. Console players are happy, and you are happy as you get paid. Please, PLEASE consider this.


I was in the Nov.2013 beta and all betas since then. I had been originally planning to get the game in April for its launch and the Xbox One version(Im a console gamer at heart and will be maining on that). I decided to wait two months for the June Launch. After it was delayed I was furious and did not buy the Pc version out of principle. I missed out on the PC transfer to Xbox one. I also thought the game would launch in December 2014 so I decided to wait longer. Now that it has been delayed one year after original launch, I can't wait any longer and bought the game for PC. Now I am in a predicament as any progress I make, it wont matter come June 9th. I pre-ordered the CE for Xbox One AND bought the PC version for 60$.
"Sanity and happiness are an impossible combination"
-Mark Twain
  • Berinima
    Berinima
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    You are actually asking them to take your money? Awww man, I have the wrong job.

    But I think a transfer to consoles has been confirmed with the last live show, so good news for you right there.
  • Khivas_Carrick
    Khivas_Carrick
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    As I plan to remain on the PC, this does not affect me if they carry through on their word made many moons ago to transfer PC to console or not.

    However, should they renig on that deal, that will prove to be the fatal error and nail in the coffin. A lot of *** has been put up with already, but that.....

    That's just plain wrong.
    Bobbity Boop, this game might become poop, but I'll still play because I'm just a pile of goop!
  • RazielSR
    RazielSR
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    Oh dude...I guess this will be the new standard of TU players.
  • Dcaliber
    Dcaliber
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    Berinima wrote: »
    You are actually asking them to take your money? Awww man, I have the wrong job.

    But I think a transfer to consoles has been confirmed with the last live show, so good news for you right there.
    Really? It was confirmed for all players? I know the only people who are eligible are the ones who bought the game from April to June I think. I hope they reconsider and offer it to everyone.
    "Sanity and happiness are an impossible combination"
    -Mark Twain
  • technohic
    technohic
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    Not confirmed for all players that I am aware. Just the ones who bought it by that date.
  • NewBlacksmurf
    NewBlacksmurf
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    Dcaliber wrote: »
    Hello everyone, hopefully a dev.

    I beg you Zenimax, to sell transfers from PC to consoles. 20$,30$ I would gladly pay that to keep progress on consoles. I can't see a reason why not to. Console players are happy, and you are happy as you get paid. Please, PLEASE consider this.


    I was in the Nov.2013 beta and all betas since then. I had been originally planning to get the game in April for its launch and the Xbox One version(Im a console gamer at heart and will be maining on that). I decided to wait two months for the June Launch. After it was delayed I was furious and did not buy the Pc version out of principle. I missed out on the PC transfer to Xbox one. I also thought the game would launch in December 2014 so I decided to wait longer. Now that it has been delayed one year after original launch, I can't wait any longer and bought the game for PC. Now I am in a predicament as any progress I make, it wont matter come June 9th. I pre-ordered the CE for Xbox One AND bought the PC version for 60$.

    I don't know if the $20 offer will apply but perhaps a reasonable request first is to see if ZOS is willing to provide some form of account copy for those who do not qualify.

    then again...if you don't ask you'll never know.

    I don't blame you....much luck and if you'll be on Xbox One look me up the GT NewBlacksmurf

    BUT make sure you check out the "linked accounts" wording on the site now:

    Linked Accounts

    To play Elder Scrolls Online on your PlayStation®4 or Xbox One, you need to link your Sony Entertainment Network or Xbox Live account. You can link both a Sony Entertainment Network and Xbox Live account, but no information (characters, progress, etc.) will be shared between them--the accounts are entirely separate. This feature is currently disabled until we launch The Elder Scrolls Online: Tamriel Unlimited for PlayStation®4 and Xbox One.


    Edited by NewBlacksmurf on February 2, 2015 9:47PM
    -PC (PTS)/Xbox One: NewBlacksmurf
    ~<{[50]}>~ looks better than *501
  • Berinima
    Berinima
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    technohic wrote: »
    Not confirmed for all players that I am aware. Just the ones who bought it by that date.
    Ah, I didn't know that. Sorry then!
  • Dcaliber
    Dcaliber
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    technohic wrote: »
    Not confirmed for all players that I am aware. Just the ones who bought it by that date.
    I really hope they reconsider. It's a win,win for everyone if they offer it in the store.
    "Sanity and happiness are an impossible combination"
    -Mark Twain
  • Dcaliber
    Dcaliber
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    I was talking to a few friends today who are currently playing/paying Pc and they would love the option for PC to console transfers for X$. I wouldn't mind paying 40$ for a character.
    "Sanity and happiness are an impossible combination"
    -Mark Twain
  • LootHorder
    LootHorder
    Soul Shriven
    Wait, has it been confirmed our characters can come over 2 consoles? cause I want to know if I have 2 buy the console version if I alrdy have the one of PC
  • Dcaliber
    Dcaliber
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    LootHorder wrote: »
    Wait, has it been confirmed our characters can come over 2 consoles? cause I want to know if I have 2 buy the console version if I alrdy have the one of PC
    You can only transfer characters if you bought the game before June 30th last year. You also get the console version for only 20$. This isn't that helpful as most people who do want to play on console, didn't bother paying for a broken game at the time and missed the date. I really,really wish ZOS allows us to pay for a character transfer.
    "Sanity and happiness are an impossible combination"
    -Mark Twain
  • Hawk269
    Hawk269
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    Dcaliber wrote: »
    Berinima wrote: »
    You are actually asking them to take your money? Awww man, I have the wrong job.

    But I think a transfer to consoles has been confirmed with the last live show, so good news for you right there.
    Really? It was confirmed for all players? I know the only people who are eligible are the ones who bought the game from April to June I think. I hope they reconsider and offer it to everyone.

    It was confirmed for those that were already playing the PC version or if you bought and played the PC version before Mid-June 2014.

    The deal is that for $20.00 you get the base game on your preferred console and the Character/Account Copy is given to you for FREE. Since they have the ability to do it for those that are PC players as of June 2014, there is no reason that they will not offer it to those PC players that began playing after June 2014.

    Just know there will be a fee for it, but no reason whatsoever that they will not give people that buy the game now or come March 17th when the new model appears that you won't eventually have the ability to transfer to a console version of the game. You would still have to pay the $60.00 for the copy of the PS4/Xbox One version and some fee for a copy of all your characters/account over to your console of choice.

    The interesting thing are the comments that they will be emailing those that qualify for the transfers well before the release of the console version, so perhaps they will also sell the transfer option well before. Maybe they need to have the copies made and put onto the console servers before launch, but it would be foolish of them not to allow this even after console launch as well since there will be people that currently play on PC and may consider moving to one of the console versions in the future.

  • Gyudan
    Gyudan
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    I think that they currently want to avoid players who buy the PC version for 20$ and then ask for a switch to console costing only 20$. That makes @ZOS lose money compared to the 60$ of a console box.

    Of course this shouldn't apply to players who have paid the sub over several months and those should also have access to the 20$ transfer.
    Wololo.
  • Shadowstep33
    Shadowstep33
    Soul Shriven
    I wish I had found this thread ages ago. Not that it would have done any good, Zenimax still probably would have ignored my well written and thought out plea even if I posted it here instead of an in-game ticket, as instructed by support staff. They probably would have still ignored all the dissent in this thread.

    Why wouldn't Zenimax allow people to transfer to PC (for a fee or not)? Probably because people like me, who are willing to buy the game a second time, buy at least $100 worth of crowns (almost immediately), and smile and say thank you while taking it.

    So if this is how Zenimax wants to treat loyal paying customers, so be it I guess. Welcome to modern gaming in the consumerist era.

    If anyone from Zenimax reads this, I want you to understand that you have lost the loyalty and respect of one of your paying customers by utterly disregarding my time and money. You, Zenimax, who had set out to make an enchanting game and to entertain the masses, have managed to frustrate and swindle.

    And in the face of these accusations? Silence.

    After talking to your support team, I was fairly surprised at the lack of a response to my in game ticket. Especially after being told by the cheery support team that the developers would love to get the kind of feed back and opinions I was offering. As a fellow game developer myself, I truly looked up y'all as a model for success, but now I am re-evaluating my former aspirations; I'm not sure I could live with myself being a scoundrel.

    The only thing Zenimax stands to lose for not implementing a (purchasable or otherwise) transfer option is the bank roll they are making off suckers like me.
    Edited by Shadowstep33 on June 14, 2015 10:39PM
  • BigM
    BigM
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    Once again it was answered many many times. It was advertised every where including the launcher which if you played the game must have read it a number of times.

    Even made one of these. https://help.elderscrollsonline.com/app/answers/detail/a_id/21326/

    It's over and also I believe bumping old posts is against the rules.
    “The greatest enemy of knowledge is not ignorance, it is the illusion of knowledge.”
    ― Stephen Hawking
  • mtwiggz
    mtwiggz
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    I don't plan to move to console personally. Yet I believe the option to transfer should be available for anyone at any time. Especially if players are willing to pay money to transfer. I don't see a huge issue here at all. Zenimax gets more money, players are happy. Sounds like a win - win to me.
  • Shadowstep33
    Shadowstep33
    Soul Shriven
    BigM wrote: »
    Once again it was answered many many times. It was advertised every where including the launcher which if you played the game must have read it a number of times.

    Even made one of these. https://help.elderscrollsonline.com/app/answers/detail/a_id/21326/

    It's over and also I believe bumping old posts is against the rules.

    1.) If you bought the game after the deadline (even one day), then you were essentially SoL. End of story. I understand the concept of deadlines; I also understand the concept of lucrative business practice. Turning away people willing to pay you for an easy process does not make sense.

    2.) Then I'll make a new post if trying to spark intelligent conversation in and positive change in an old thread is some sort of critical faux pas. Correct me if I'm wrong, but Zenimax has never even begun to respond as to their reasoning behind not allowing a paid transfer option. Out of curiosity, did you receive a transfer? Because if you were forced to redo 400+ hrs of game play (and pay to do so) then I think you might be singing a different song but again correct me if I'm wrong. I'm not trying to be an ***, just trying to be objective.

    Perhaps this message I sent to Zenimax will shed some insight onto the logical inadequacies that I see in their decision:

    Zenimax development team,

    this is a public appeal by me on behalf of all ESO players; change your criteria for account "transfers" to console! I for one, have been playing and paying since 9/2014, three months past the cutoff for transfer eligibility. I plan on continuing my ESO+ subscription; I love supporting Zenimax and ESO and the benefits are great. Adding a (possibly one-time) account transfer for current paying ESO members seems it would make the most sense for both Zenimax as a company and ESO as a thriving game.

    As a fellow game developer, I understand the countless hours, blood, sweat, and tears that go into making a game, especially one as well made as ESO, so I'm not by any means suggesting just hand out account transfers or free pre-orders. I also understand that transferring over the data for possibly hundreds of thousands of players is no small task, but assuming everything is contained in a single MySQL database, it's very doable with little overhead. These account transfers would allow ESO players to not lose the time, blood, sweat, tears, or money they put into the game.

    My whole experience on ESO has been with very low graphics due to a subpar gaming laptop. Ever since Morrowwind I have longed for the day I could play an MMO Elder Scrolls. Low graphics has been no kind of deterrent to keep me from mounting up and trudging across Tamriel just to find out what happened next to our beloved Lusty Argonian maid or to take on the Undaunted trials with my friends or explore Cyrodiil with my guild. There is a present aversive force though, keeping me from playing much anymore; losing progress and half of my social circle on ESO. Most of my friends and guild will be moving over to console in June. Without them, the game just lost a good portion of it's MMO appeal to me. Not to mention the 420 hours of work that I put into my sorc now down the drain. Oh, did I mention I would also have to pay $60 (for a game I have already bought and have been continually paying for)? It's a bit of a conundrum: stay on PC with terrible graphics, find new friends+guild, but save $60 or move to console, pay $60, and get to play with my friends but lose all my progress (both options inherently involve dropping my ESO+ subscription out of principle - essentially, no longer casting my vote in Zenimax's ballot box). What would you choose in my situation?

    How many other people are in my situation? Let's pretend only 1000 are and each decides to drop their ESO+ subscription for the same reasons as I am planning to if I can't transfer my account. That's roughly $15,000 of lost revenue a month. What if 10,000 people feel the same way I do? 1,000,000 people? Let's assume, they all stay on PC so as not to lose their hard earned champion points, sky shards, lorebooks, and levels. That's now an additional $60 of potential revenue not gained per person distraught over this issue. I for one, would be more than willing to pay $20 for the game and account transfer, as my luckier ESO friends have been able to do.

    Essentially, it seems to me that with the current criteria for account eligibility for console transfers; it's a lose-lose situation for the customer and Zenimax. If the criteria for eligibility were more lax (or just did away with eligibility in general and added it as a feature to the crown store), there would be far more people willing to make the switch, especially if they continue to allow people to pre-order for $20. Even paying $60 for the game would probably fly by most people if there's no threat of losing game progress. If nothing is done to the current state of eligibility, I foresee many disgruntled players forced to pick one of three options: stay on PC and lose the ability to play with their friends, move to console and lose progress, or find a new game.




  • Yattaq
    Yattaq
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    The only thing Zenimax stands to lose for not implementing a (purchasable or otherwise) transfer option is the bank roll they are making off suckers like me.

    And the money they have to pay their engineers to do it, and the features they'd lose in the next patch because their engineers are on something else. Imagine they come here and say that Imperial City and Orsinium are being delayed until 2016 because 100 or so posters on the forums requested a character transfer system that handles the one offs.

    I would like the option to be available as well, but it's not as quick and easy as flipping a switch.
  • Shadowstep33
    Shadowstep33
    Soul Shriven
    Would it not have been more efficient to just offer the transfer to everyone willing to pay at the time they were doing the transfers? Considering it is a programmatic process of uploading data to a (MySQL or otherwise) DB, a process of transferring "one offs" would have just never come up in the first place and they could have handled all transfers at once.

    Better yet, it is the same game; even if the programming languages are different odds are both Xbox's native language and ESO (PC)'s native language (I think Lua?) have a concept of arrays, in which case, the actual character data would likely behave the same in both code environments.

    If I had to guess, all the transfers happened at once in a batch process, slightly mitigating the extra hours that would have to be paid to Zenimax's engineers. Also, I'd like to clarify, I don't believe the deadline of the transfers to be the problem here; it is the exclusivity of the offer to a subsection of players who may have heard about the game and had more time to purchase it before the rest of us. Essentially, they offered a reward/perk based on statistics as opposed an actual metric of loyalty. What if those people paid the least amount of money to Zenimax? How would they then be in any better of a situation whilst still paying said engineers?

    How is that fair? If someone was off the grid for a year, only to find out that their long time dream of an Elder Scolls MMO is finally a reality, put hundreds of wonderful, enjoyable, but tedious hours into the game, and then can't transfer their progress. What if that person has a potato for a computer? What if that person's friends and guild all moved to Xbox? I am not trying to be abrasive, aggressive, or combative - I love logical and thoughtful discussion; I am just trying to express the opinion of a loyal Elder Scolls fan and long time gamer and logically prove the utter ridiculousness of this business decision. Both from a fiscal and ethical perspective.

    Well, maybe not ethical but I'm not sure of the adjectival form of Customer Appreciation.
  • Shadowstep33
    Shadowstep33
    Soul Shriven
    Yattaq wrote: »
    ...Imagine they come here and say that Imperial City and Orsinium are being delayed until 2016 because 100 or so posters on the forums requested a character transfer system that handles the one offs...

    I've waited for ESO on Xbox One since they announced it was coming. And by that, I mean the initial announcement where the actual release got delayed a year or something like that, so I can definitely understand the potential downside and disappointment that could arise from this.

    That being said, I believe the process is more manual than you imagine, or perhaps you are also an IT professional and have more knowledge about ESO's code environment than I do; which to be honest could be the case. I know little to nothing about ESO's actual code or framework other than the addons are in Lua, but from a general programming perspective, it doesn't seem like it would actually take them that many resources to accomplish more transfers.

    Perhaps a Zenimax employee could shed more light?

    Edited by Shadowstep33 on June 25, 2015 11:56PM
  • Funkopotamus
    Funkopotamus
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    I missed the transfer just like most of the PC players on here posting these topics, but I understand why the transfer program was implemented so covertly.

    Console sales would have been abysmal if it was WIDLEY known that ALL PC players were allowed to bring their VR14 CP grinders over to console.

    I also have no problem with them NOT allowing more PC transfers "yes it does suck for those of us that did miss the offer, but lets be honest it is not like getting to 50 is all that hard.
    Anything useful that players are wanting added into the game all fall under the category of "Yer ruinin my 'mersion!" Sallington
  • Shadowstep33
    Shadowstep33
    Soul Shriven
    Console sales would have been abysmal if it was WIDLEY known that ALL PC players were allowed to bring their VR14 CP grinders over to console.

    Good point. I suppose I hadn't thought about that - probably because I'm somewhat amongst those ranks : P

    Thank you for explaining that to me.
    I also have no problem with them NOT allowing more PC transfers "yes it does suck for those of us that did miss the offer, but lets be honest it is not like getting to 50 is all that hard.

    In my opinion it is, though I am constantly told it isn't. Maybe I just suck. Easy or hard though, it's about the time. Either way I have to put time in to cover ground I already covered (not to mention paid for the game twice and for crowns in order to help me get back to where I was in PC). I guess just (silent) tough noogies for me and every other wallet with a mouth.
    Edited by Shadowstep33 on June 26, 2015 4:21AM
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