Last night we bought a BRAND new xbox one and a copy of ESOTU. It did its thing, took 3 freaking hours to download the update and game. Started playing and created my character. As soon as I started the game, character, npc, weapon and almost all sound effects DO NOT work. I can NOT hear the NPC's talk during dialogue; they don't even move their mouth. I have tried power cycling, reseting the box to factory default, rebooting, deleting game and reinstalling, making new characters, sending out customer service tickets, emailing, posting on several forums, and pretty much everything but returning the game to gamestop. I want my game to work and I want to know why I can't hear any of the dialogue or sound effects at all any point and time. What can I do besides return the game? I have tried everything and I'm feeling like this is a HUGE waste of my time and money. HELP

I've tried to run across the same area 3 times for a quest and keep getting killed by invisible enemies. They aren't just invisible - just to clarify for other readers - they really aren't there at all, but the attacks are. I keep shelling out hard earned gold to fix my armor because of a persistent glitch. Just agreeing that this sucks and it's costing me game gold.