Can't get the Imperial horse

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DarkLord_Sidious
DarkLord_Sidious
Soul Shriven
I have the Imperial Edition of ESO, but for some reason I can't find out how to get the Imperial horse. I see its unlocked, but when I get to the stables it is not there. Also I don't see it under the mount section on the crown store either.
  • Cklaird22
    Cklaird22
    Soul Shriven
    I also am experiencing the exact same issue. Its frustrating knowing I've spent extra money for something I can't use. I've also sent 3 other emails asking customer support for help and have not received a reply to any of them. Poor show Bethesda.
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    This is a known issue we're currently investigating and will get resolved as soon as possible. Please understand that our Support team is experiencing a very high volume of tickets right now due to launch. If you purchased the Imperial Edition, you will get your associated rewards.
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
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    Staff Post
  • Cklaird22
    Cklaird22
    Soul Shriven
    I hope u figure it out soon cuz the money I spent on it will soon go to waste when I have enough money to purchase a horse. Then again spending hours walking g around may prevent that.
  • pecten86
    pecten86
    Soul Shriven
    same happened to me
    very frustrating. i understnd that u guys are very busy right now.

    1. didnt get any imperial gear
    2. bought 3000 crowns on psn store for 20.99eur and didnt get them
    3. bought ESO Plus on psn store for 12.99eur and didnt get that either

    rang psn support and they told me to it was a developer issue and they cant help me

    please fix that, dont wont to have lost those 33.98eur
  • Cklaird22
    Cklaird22
    Soul Shriven
    Yup no imperial gear for me either. Unfortunately by the way things seem to be going I'll probably be too high of a level to even want to use the gear by the time they fix this disaster of a release.
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    Hey folks, for those of you reporting no "Imperial gear" we'd like to clarify what this means and have you double check. When you purchase the Imperial Edition, you don't get a gear set, you get the Imperial crafting style, which allows you to make Imperial racial style armor and weapons. Could you check your crafting racial styles and see if the Imperial one is there?
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • Cklaird22
    Cklaird22
    Soul Shriven
    I cant select it but its there
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    Cklaird22 wrote: »
    I cant select it but its there

    Okay, good. Thank you for the speedy confirmation, @Cklaird22! It's probably not selectable because you don't have any of the necessary Imperial-style material (Nickel) in your inventory.
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • TorKnor
    TorKnor
    Hey folks, for those of you reporting no "Imperial gear" we'd like to clarify what this means and have you double check. When you purchase the Imperial Edition, you don't get a gear set, you get the Imperial crafting style, which allows you to make Imperial racial style armor and weapons. Could you check your crafting racial styles and see if the Imperial one is there?

    I don't understand what you mean if we got the collectors edition we get the imperial edition and explore pack and with just the imperial edition we get to play as a imperial and get a mount and a pet and rings and we can't select any of that
  • Enodoc
    Enodoc
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    TorKnor wrote: »
    I don't understand what you mean if we got the collectors edition we get the imperial edition and explore pack and with just the imperial edition we get to play as a imperial and get a mount and a pet and rings and we can't select any of that
    I think it's just confusion over use of the word "gear". Gear refers specifically to armour and weapons, and you do not get any armour or weapons with the Imperial Edition, just the opportunity to craft them in the Imperial style.

    The missing bonuses and items, on the other hand, are a known issue that they are working to fix.
    UESP: The Unofficial Elder Scrolls Pages - A collaborative source for all knowledge on the Elder Scrolls series since 1995
    Join us on Discord - discord.gg/uesp
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    TorKnor wrote: »
    I don't understand what you mean if we got the collectors edition we get the imperial edition and explore pack and with just the imperial edition we get to play as a imperial and get a mount and a pet and rings and we can't select any of that

    If you get the Imperial Edition, you should have the option to choose an Imperial on the character creation screen.

    These items don't appear in your inventory, you have to pick them up. The pets and Pledge of Mara (which is what you use to get the Rings of Mara) appear in your mailbox. You need to retrieve them from your mail first (let us know if you need instructions on how to do that?)

    For the Imperial horse, you simply need to go to your Collections tab, and it should be there.

    Could you try all that? :)

    Edited by ZOS_JessicaFolsom on June 11, 2015 5:31PM
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • TorKnor
    TorKnor
    I tryed all that I never had the imperial Character for an option to pick on the character creation And the horse was not at the Stable master and nothing at the mail

    Is it not possible for the game admins to just look at what people meant to have and what they don't have

    I contacted Sony they told me I did use the code right they gave me a reference number to show that so definitely a problem with ESO I am sure you all fix it soon
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    TorKnor wrote: »
    I tryed all that I never had the imperial Character for an option to pick on the character creation And the horse was not at the Stable master and nothing at the mail

    Is it not possible for the game admins to just look at what people meant to have and what they don't have

    I contacted Sony they told me I did use the code right they gave me a reference number to show that so definitely a problem with ESO I am sure you all fix it soon

    It is possible for our Support team to look and see what entitlements you have on your account, yes. You will need to submit a Support ticket in order for them to do so. Have you done that yet?

    (Also, I posted a correction in my post above this one. The Imperial horse actually appears in your Collections, not Stablemasters anymore. Sorry for the wrong info!)

    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • TorKnor
    TorKnor
    I posted a support tick yesterday just reposted a reply to that support and now waiting thanks for the information
  • Gabriel_Froste
    Gabriel_Froste
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    I bought ESO plus. It didn't appear at all yesterday... but that's probably because I couldn't log in yesterday. Had it today. Was using it a bit. Almost got to level10, since I played for awhile but can't play anymore because people who stayed up late are now getting up and playing ESO.
    Please Refer to my Blacksmith Manual
    Rambling Anti-Manual Manual
  • A_Lama_Snackbar
    i puchased imperial edition digittal on release i also purchased crowns none have appeared in game . no i cannot select any race and no i did chekck the mail. i have 2 friends with the exact same issue and one of them purchased the hard copy of the game with a redeem code for imperial and that didnt work either. sony has iinformed me its a developer issue and my email ticket with eso just replied with a generic email telling me what i should have AND I DONT have any of it. i seriously need some answers here and so do my friends and ther countless other people across ps4 and xbox facing this issue. i am sick of seeing people run past me on a horse please give me some sort of confidence a solution is coming soon i am loosing patience here
  • willywho
    willywho
    Soul Shriven
    Now let's just worry about getting the servers working before we care about this other BS
  • SnowMizer
    SnowMizer
    Soul Shriven
    Pressing and holding the main bar on ps4 controller summons my imperial horse. It was never in stable, it was use always there. Just something I discovered.
  • TorKnor
    TorKnor
    willywho wrote: »
    Now let's just worry about getting the servers working before we care about this other BS

    That is easy or you to say you never paid €130 and not getting what you paid for
  • kashatka
    kashatka
    Soul Shriven
    I pre ordered the digital imperial edition on the psn store. I received all the perks exept for the imperial crafting style. In the crafting menu ingame it tells me that i have to find the imperial book, like all other racial crafting books. please help.
  • Enodoc
    Enodoc
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    kashatka wrote: »
    I pre ordered the digital imperial edition on the psn store. I received all the perks exept for the imperial crafting style. In the crafting menu ingame it tells me that i have to find the imperial book, like all other racial crafting books. please help.
    @kashatka You can only craft in the Imperial style straight away if you are an Imperial. With the Imperial Edition, you can also transform any gear you have to the Imperial style regardless of race (which binds it to you so you can't sell it to other players), but non-Imperials must learn the crafting style separately in order to craft in it. Note also that you need the Imperial style material (Nickel) to actually make anything.
    Edited by Enodoc on June 12, 2015 1:05PM
    UESP: The Unofficial Elder Scrolls Pages - A collaborative source for all knowledge on the Elder Scrolls series since 1995
    Join us on Discord - discord.gg/uesp
  • kashatka
    kashatka
    Soul Shriven
    i see, thank you for clarifying that.
  • TorKnor
    TorKnor
    So no update in 24 hours
  • beaverspelunker
    beaverspelunker
    Soul Shriven
    So in collection I have the imperial horse, but don't have a way to use it. Only rename. Any suggestions?
  • AnotherBlackGuy
    AnotherBlackGuy
    Soul Shriven
    You have to hold the touchpad down to call your mount.
  • Enodoc
    Enodoc
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    So in collection I have the imperial horse, but don't have a way to use it. Only rename. Any suggestions?
    @beaverspelunker Press X (I think) in Collections first to activate it, then as AnotherBlackGuy said, you call by holding down on the touchpad.
    UESP: The Unofficial Elder Scrolls Pages - A collaborative source for all knowledge on the Elder Scrolls series since 1995
    Join us on Discord - discord.gg/uesp
  • Cklaird22
    Cklaird22
    Soul Shriven
    Well? Any updates on a fix to this debacle? Still without a horse nd trudging around for hours on foot and spending hundreds on wayshrines. This is getting ridiculous. So glad I spent that extra money.
  • OzJohnD
    OzJohnD
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    You should not be spending "hundreds on wayshrines" even without a horse
    Everyone knows the phenomenon of trying to hold your breath underwater - how at first it's alright and you can handle it, and then as it gets closer and closer to the time when you must breathe, how urgent the need becomes, the lust and the hunger to breathe. And then the panic sets in when you begin to think that you won't be able to breathe - and finally, when you take in air and the anxiety subsides...that's what it's like to be a vampire and need blood.

    Francis Ford Coppola - BS Dracula: The Film and the Legend




  • OzJohnD
    OzJohnD
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    Support ticket waiting time is huge at the moment ... as it usually is with buggy starts. Can't say just be patient because long wait time for assistance is frustrating, as will be the response you get if the first person to pick up your ticket doesn't seem to help.
    Everyone knows the phenomenon of trying to hold your breath underwater - how at first it's alright and you can handle it, and then as it gets closer and closer to the time when you must breathe, how urgent the need becomes, the lust and the hunger to breathe. And then the panic sets in when you begin to think that you won't be able to breathe - and finally, when you take in air and the anxiety subsides...that's what it's like to be a vampire and need blood.

    Francis Ford Coppola - BS Dracula: The Film and the Legend




  • Cklaird22
    Cklaird22
    Soul Shriven
    That's nice that's ur opinion. I'm skipping around the map and don't have time to wait so yes I'm spending hundreds on wayshrines in the game.
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