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Did Pre-ordering the game get me the ability to play it?

GH0ST325
GH0ST325
Soul Shriven
I pre-ordered the game and played it up until release but then could not keep up with subscription fees so I had to stop playing. I now am trying to play again but I apparently do not have a game key redeemed and I do not see on anywhere in my e-mail? Any Ideas would be much appreciated. Thank You in advance!
  • Nestor
    Nestor
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    What do you mean you played until release? You played during Beta? PC or console? What did you pre-order?

    Probably best for you to contact Customer Support
    Enjoy the game, life is what you really want to be worried about.

    PakKat "Everything was going well, until I died"
    Gary Gravestink "I am glad you died, I needed the help"

  • GH0ST325
    GH0ST325
    Soul Shriven
    PC during beta
  • Danikat
    Danikat
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    Did you pay any money for this pre-order? And did you at any point redeem an account key?

    Playing the betas isn't the same as pre-ordering the game. I played 3 or 4 betas but all I had to do to get in to them was fill in a form with my details and download the client. I never ordered the game and never paid for a copy. Therefore I never owned it and my access was for the betas only.

    I suspect you're in the same situation and (like me) will need to buy a copy if you want to play now.
    Edited by Danikat on June 12, 2015 11:01PM
    PC EU player | She/her/hers | PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!

    "Remember in this game we call life that no one said it's fair"
  • GH0ST325
    GH0ST325
    Soul Shriven
    I bought it for 60 dollars I have a receipt of redeeming the pre-order code but I cant play the game :(.

  • Jokerz Fury
    Jokerz Fury
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    It might have been sent into your spam box when you bought the pre-order version of the game. Which would automatically be deleted. You'll have to contact support, be sure to show them a screen shot of the receipt to verify it.
  • GH0ST325
    GH0ST325
    Soul Shriven
    K thanks!
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