Purchased ESO plus, did not recieve crowns

StuddMuffinVag · June 2015

I bought the eso plus yesterday and have been billed the $15 for the month, I see I have the 10% exp buff, and from what I read I was supposed to get the crowns up front when I paid. I'm at the 500 I started with and did not receive the other 1,500. Anyone else having this issue? Or is it not upfront like I read and takes awhile? Thanks

Uberkull · June 2015

I thought crowns come at the end of each month...

And where are you seeing the % buffs? I'm not seeing them in game...not on the character sheet.

SmashingQuasar · June 2015

I had this issue as well, just wait a few hours and you will get them. I think it just takes a while since the servers are a bit overcrowded atm

MiskyBoyy · June 2015

ZOS have said:

"We're hearing from some people that it can take a while, sometimes up to a day, for purchased DLC and crowns to appear. This is not ideal, and something we're working with first party to resolve. If you don't get your purchases after a full day, please contact our Support? https://help.elderscrollsonline.com/app/ask "

R173ym0n · June 2015

I have the same issue. ZOS tells me to contact Microsoft to resolve the issue but Microsoft has no idea what's going on and they tell me to contact ZOS which I can not get a hold of through email or phone..thank you for the player support guys...

crossdamo · June 2015

i think most of the issues come because i made an account before i linked my xbox to it did many others have the account first or did they do it through the xbox, i have also been in contact with microsoft and they said to contact elderscrolls,

Dear NAME

As per our call today, please follow these instructions to resolve your issue:

And if that doesnt work contact the company directly, Microsoft have checked your account and everythiing is as should be and i suggest if this doesnt work to get a full refund and then repurchase it.

If you would like to discuss further when you are able to troubleshoot please visit support.xbox.com/contact-us and contact one of our support representatives by chat or phone.
Regards

Sincerely,
Derek
Xbox Customer Support

only problem with this is that i have to uninstall all of the content and download thre content he also suggested making another elder scrolls account but as the xbox is linked i cannot do this and no representitive has got back with me about unlinking the xbox and making it on a new account.

i think i will just get a full refund and forget the game as at the moment its been nearly 3 days since my first email and im getting more and more annoyed. i wont play the game until it is resolved as i dont want to redo everything again.

bitterkevin · June 2015

You definitely should NOT buy stuff like that until the game is stable.

f4tal_v1p3r · June 2015

It's been 27 hours since I purchased eso plus. I'm still yet to get my crowns and I've had 1 email from zo telling me to turn off console and turn on again. I've done that plenty of times with no such luck. Still waiting for a reply about it nor working.

StuddMuffinVag · June 2015

I made my account on the Xbox and it can't be Microsoft screwing up, if I have the buff in game and it shows in the Xbox store I have the subscription the crown delivery is then because of zenimax online and their plethora of server issues. Again if I have to wait awhile it's cool I just don't want a reoccurring subscription that doesn't give me what it's supposed to.

StuddMuffinVag · June 2015

It's also to the point where the lag in game is so unbearable around 3-10pm est on the NA Xbox server me and my friends just don't play. I'm sure 95% of the people on in the first day were reservations, with an extra 14 months to prepare how could it be this bad? Having to wait 5 extra hours on launch because no one could log in? I'm not going to contact Microsoft just for them to be like uhhh it's zenimax and then zenimax to go it's Microsoft... We all know whose dropping the ball right now

StuddMuffinVag · June 2015

I got my 1,500 crowns

ItsRejectz · June 2015

I have still not received mine either

Th3Kav · June 2015

I have an odd one I recived 1250 crowns not 1500. Any ideas what has happened?

Th3Kav · June 2015

Just realised I probobly only got 500 crowns for getting ESO plus. I was given a code for 750 crowns elsewhere.
Still not happy, would like to use those crowns.

imbutters412 · June 2015

I purchased esop yesterday and did not get my 1500 crowns

StuddMuffinVag · June 2015

I bought eso plus Tuesday around 10am est, and I received it sometime between Wednesday 8pm and thursday 3am est. So maybe it takes two days. Not sure.

Th3Kav · June 2015

Ok thanks. I'll give it a few and see what happens.

MaxSterling · June 2015

You guys must have great experiences with the game to already fork up cash again. Sufficient servers should have been budgeted for before it was released.

Don't know about everyone else, but when I pay for a game that can only be played while online... I expect that service to be fully functional at the start.

AnthonyKinson · June 2015

Same problem here, got ESO Plus on launch day (Tuesday) still no crowns today (Thursday). Just sent in a support ticket, guess i'll have to wait another day.

AnthonyKinson · June 2015

Weirdly my crowns were deposited within 5 minutes of that response ^^ ha

thr0bbingpon3r · June 2015

I hadn't yet received my crowns as of late last night. We'll see when I get home in a couple of hours.

ZOS_TristanK · June 2015

We are aware that there is currently a delay between when you purchase crowns and when they arrive on your account. We are working to get this issue fixed, and recommend that you folks keep an eye on our Known Issues Thread for updates.

If your crowns don't show up within 24 hours, definitely reach out to our Support Team here: https://help.elderscrollsonline.com/app/ask

PoseidonEvil · June 2015

The support team will just tell you to get ahold of Xbox support. It's a console issues and not a game issue apparently. Just so everyone knows that's what support will say.