You do realize there's deaf gamer playing on console?

WhiteCoatSyndrome · June 2015

As a person who had to go through Missing Guardian eight times to puzzle out some of the dialog (for those of you unaware, most of Craglorn doesn't have subtitles for the NPCs' random comments), +1 support.

Zeni, this isn't like system requirements. Your customers can't go out and buy an upgrade for their ears. Presumably you have the script somewhere, because the voice actors needed to read something. Why are you withholding it from the player base like this?

Lonefear · June 2015

+1

I agree. Why are you doing this Zeni? It's so easy to install subtitles into the game in the setting as options. We can turn it on or off, simple. Even for some people with a hearing aid or cochlear, we can't quite understand D what they're saying. I have cochlear but still legally deaf. I really hate it when game lacks subtitles or and text chat.

You should at least find a better way to actually help us deaf so we can play the game effectively.

I wish I could get my money back. Oh well. I'm not gonna do that, because I love Elder Scrolls.

Skyrim, oblivion, Fallout 3... they have subtitles. Soo... what you doing?

King_of_Kings · June 2015

My partner is pregnant so on a night when she is asleep I turn my volume off so I do not wake her so I tend to use subtitles too. I contacted support in game and they sent me this email.

Response By Email (Greg) (06/10/2015 05:34 PM)

Greetings,

Thank you for contacting The Elder Scrolls Online: Tamriel Unlimited Team.

Unfortunately, at this time you can't enable subtitles in the game. Thank you very much for your feedback! We are genuinely interested in your opinion (good or bad!) and what you think about The Elder Scrolls Online: Tamriel Unlimited.

We also encourage you to take part in the discussions taking place on the official Elder Scrolls Online: Tamriel Unlimited forums at forums.elderscrollsonline.com.

Thank you for your continued interest and support!

Warm Regards,
The Elder Scrolls Online: Tamriel Unlimited Team

So basically they know about it but they did not say whether or not they would be adding it. I think it is shocking that this basic feature would not be implemented in the first place.

OzJohnD · June 2015

If the product is not serving the purpose it was advertised to, a refund from the store you purchased the item at may be applicable. Depend on local consumer laws.

Cherry · June 2015

I support this too. I was expecting text chat, myself, I don't even have a working headset. But a headset can be bought and some things can't be remedied with money. Zenimax, please, please be a little more considerate of your players with hearing disabilities, speech impediments, social anxiety, or any other number of issues that make forced voice chat a bad idea.

UrQuan · June 2015

Rosveen wrote: »

There is still no colorblind mode either. I would like to believe ZOS will finally start noticing players with different conditions, but I'm not holding my breath.

One of my friends has problems because of this. He never knows when he's standing in the red because he can't see it.

Mushroombeard · June 2015

I am upping this message just so the dev team will really see this thread! I hope they fix this for you very soon!

Lonefear · June 2015

I got a reply from the tech support:

Hi there,

Thank you for getting back to us. I completely understand where you're coming from! I've already sent the same feedback on internally.

Unfortunately, features aren't decided by us in CS. The best thing you can do is that which you've already done, start a thread on the forums and allow it to gather steam. If it does, it will hopefully catch the attention of the Development Team.

I'm sorry we can't offer more assistance, and I can only apologize for the frustration I'm sure this has caused. I hope you have a nice day, I wish you the best of luck on your adventures in Tamriel, and please don't hesitate to contact us again if there's anything else we can help you with.

Warmest regards,
Lloyd
The Elder Scrolls Online: Tamriel Unlimited Team

So guys, bring on the steam! We need more steam to capture developer's attention.

If you have twitter or whatever, please spread it across the globe!

Cherry · June 2015

That tech support rep sounds really awesome, I'm glad there's feedback coming from the inside too. I know it's console launch and the devs are stretched thin but I really hope they notice this because this is a really big oversight.

HeX7 · June 2015

I hope they notice this and make the proper changes. Good luck Lonefear!

Lonefear · June 2015

I really appreciate all of your support guys. It's greatly appreciated, really.

I hope developers come up with a way to help us deaf and all disabilities to be able to play ESO more effectively

CronoCloudAuron · June 2015

I'm not hearing impaired but I was very surprised by the lack of subtitles too. I've also commented in that big text chat thread. The PS4 does have a few accesibility features that might help color-blind users:

https://support.us.playstation.com/app/answers/detail/a_id/5458/~/ps4-accessibility-settings

jarrellj · June 2015

I'm sorry, but this is unconscionable in this day and age. What the hell were they THINKING? My next call would be to an attorney.

Disgusting

Lonefear · June 2015

I actually been thinking about that ever since I opened this thread. But I'm too nice.

Lonefear · June 2015

What's even worse.. every time I try to listen to NPC like Lydia... people voice chat interrupted. I really don't like listening to their voice online. It sounds garbled and warbled, almost like static but with voice.

And other thing, I even try to talk to them and try to communicate, I still can't even understand them. Geez... my hearing aid sucks or is it their mic? I needed lips to read.

I freaking give up. I'm muting the voice chat and solo for now on.