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Is ESO Customer Support ignoring me after 4 weeks?
Porska
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Customer By CSS Web (05/10/2015 11:26 AM)
I bought the xbox one transfer to console by accident. I meant to buy the Ps4 transfer as that is the console that I play.
Response By Email (Jacob) (05/10/2015 11:38 AM) Hi there, This is Jake from The Elder Scrolls Online Team. Thanks for getting in touch with us! I'm very sorry to hear that you accidentally bought the wrong transfer option.
I'm sorry to say that we are unable to exchange this on our end, and the transfer offer ended yesterday, May 9. However, I can issue a refund on the Xbox One transfer purchase that you made if you would like. Please let me know if you would like a refund on that and I'll be happy to get that processed for you.
Customer By CSS Email (05/10/2015 11:48 AM)
I have been playing this game for a very long time and the amount of time/effort I am going to lose will probably make me quit this game. A refund does not allow me to play with my friends, are there any other options to transfer my current Xbox one transfer to a ps4? I understand this was a mistake on my part but this will not only affect me but the group of guys I have been with since release, anything you can do?
Response By Email (Erin) (05/14/2015 04:20 PM)
Hi, Thank you for your patience! We're still looking into this issue, but we'll reply back to you as soon as we have more information!
Customer By CSS Email (05/20/2015 02:25 PM)
Still waiting a response on this issue, any hope?
Response By Email (Erin) (05/21/2015 03:21 PM)
Hi, Thanks again for your patience. We haven't forgotten you!
This is turning out to be a very tricky technical puzzle, but we're still working on finding a solution for you. As soon as we have more information, we'll let you know.
Now from this point on I have replied multiple times with no response......did this person get fired or am I being ignored?
I bought the xbox one transfer to console by accident. I meant to buy the Ps4 transfer as that is the console that I play.
Response By Email (Jacob) (05/10/2015 11:38 AM) Hi there, This is Jake from The Elder Scrolls Online Team. Thanks for getting in touch with us! I'm very sorry to hear that you accidentally bought the wrong transfer option.
I'm sorry to say that we are unable to exchange this on our end, and the transfer offer ended yesterday, May 9. However, I can issue a refund on the Xbox One transfer purchase that you made if you would like. Please let me know if you would like a refund on that and I'll be happy to get that processed for you.
Customer By CSS Email (05/10/2015 11:48 AM)
I have been playing this game for a very long time and the amount of time/effort I am going to lose will probably make me quit this game. A refund does not allow me to play with my friends, are there any other options to transfer my current Xbox one transfer to a ps4? I understand this was a mistake on my part but this will not only affect me but the group of guys I have been with since release, anything you can do?
Response By Email (Erin) (05/14/2015 04:20 PM)
Hi, Thank you for your patience! We're still looking into this issue, but we'll reply back to you as soon as we have more information!
Customer By CSS Email (05/20/2015 02:25 PM)
Still waiting a response on this issue, any hope?
Response By Email (Erin) (05/21/2015 03:21 PM)
Hi, Thanks again for your patience. We haven't forgotten you!
This is turning out to be a very tricky technical puzzle, but we're still working on finding a solution for you. As soon as we have more information, we'll let you know.
Now from this point on I have replied multiple times with no response......did this person get fired or am I being ignored?
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rynth✭✭✭✭✭Well seems kind of obvious from response one what is happening you get a refund. You need move beyond yourself and think of all the work that goes into transferring one just one account from of to console. If you decide to quit because YOU made a mistake not Zos. Then that is your choice and not fault of Zos, they gave a deadline for transfers and you missed it as have a number of people even though you purchased the wrong transfer. You also probably haven't received a second response because they are very very busy with the console release being so close and have already given you a response.When asked what he would do for a Klondike bar. Grand Moff Tarkin said "why I would blow up Alderaan."1 -
Porska✭✭Well seems kind of obvious from response one what is happening you get a refund. You need move beyond yourself and think of all the work that goes into transferring one just one account from of to console. If you decide to quit because YOU made a mistake not Zos. Then that is your choice and not fault of Zos, they gave a deadline for transfers and you missed it as have a number of people even though you purchased the wrong transfer. You also probably haven't received a second response because they are very very busy with the console release being so close and have already given you a response.
Edited by Porska on June 1, 2015 11:04PM1 -
ZOS_MichelleA✭✭✭✭✭Hi there, burgessperry1888b14_ESO. We see that you received a final response to your issue in the original ticket you opened. This response was sent to you on May 31. Please check your email's spam and promotional folders, in case it got thrown in there. Thank you for your patience!0
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Porska✭✭ZOS_MichelleA wrote: »Hi there, burgessperry1888b14_ESO. We see that you received a final response to your issue in the original ticket you opened. This response was sent to you on May 31. Please check your email's spam and promotional folders, in case it got thrown in there. Thank you for your patience!
When I search for Elder Scrolls in my e-mail which contains all folders......the latest reply I have received is the 28th of May in regards to a different issue. Can you or anyone resend or post it here......Im desperate to have an answer at this point.
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Porska✭✭Response By Email (Erin) (05/21/2015 03:21 PM)
Hi,
Thanks again for your patience. We haven't forgotten you!
This is turning out to be a very tricky technical puzzle, but we're still working on finding a solution for you. As soon as we have more information, we'll let you know.
Warm Regards,
Erin
The Elder Scrolls Online: Tamriel Unlimited Team
-This is the last e-mail I have received from support. I just triple checked every corner of my e-mail. By checking my account page I guess I can assume it cant be transferred because I still show an xbox one transfer yes?Edited by Porska on June 1, 2015 11:36PM0 -
Acrolas✭✭✭✭✭
✭✭✭✭✭I don't know. On this one I'd side with the OP.
Technically the product was "TESO:TU for Console with account copy." Given that it was only a day later and some debit and credit sales would have still been pending at the time, it shouldn't have been that hard for customer support to contact billing and adjust the payment to pending so it could be credited toward PS4 and not Xbox. Chalk it up as an administrative error. Happens all the time in the world of intangible goods.
Not putting that option on the table immediately is what made this a technical puzzle. Within 24 hours would have been a cinch to modify. Weeks later, after the copy, it's not going to be possible.
They're hoping you cave and ask for the refund because there's really nothing they can do at this point. And they'll probably lose a customer out of it. But it's also worth noting that on any purchase, read, double-read, and triple-read the information before you confirm your payment. That way you're never in a position to drive all the way back to the store or deal with weeks of amateurish customer service.signing off0 -
Dazin93✭✭✭✭In the short term you probably feel screwed. In the long term, you're probably much better off finding a different game to play.1
