Dismounting

Jakx · April 2015

So you get proper credit for fixing the whole, "my mount just random runs into invisible stuff".. thing.

Somehow though we now just instead mount.. and then promptly get dismounted. Im just spit balling numbers here but I feel like 75% of the time I have to try to mount twice because the first try immediately dismounts me.

I just want you to be aware of this issue. I understand you generally want video to help in your investigations but honestly if you play your own game, I am positive video evidence shouldnt be necessary. Make me have some faith that you play your own game

rileynotzb14_ESO · April 2015

Ya it's annoying

Ourorboros · April 2015

Jakx wrote: »

So you get proper credit for fixing the whole, "my mount just random runs into invisible stuff".. thing.

Somehow though we now just instead mount.. and then promptly get dismounted. Im just spit balling numbers here but I feel like 75% of the time I have to try to mount twice because the first try immediately dismounts me.

I just want you to be aware of this issue. I understand you generally want video to help in your investigations but honestly if you play your own game, I am positive video evidence shouldnt be necessary. Make me have some faith that you play your own game

Thanks. Thought it was just lag. Will have to /bug

ZOS_RyanRuzich · April 2015

@Jakx, @rileynotzb14_ESO, @Ourorboros - We're aware of the issue, and plan to publish this fix in an upcoming incremental patch.

Jakx · April 2015

ZOS_RyanRuzich wrote: »

@Jakx, @rileynotzb14_ESO, @Ourorboros - We're aware of the issue, and plan to publish this fix in an upcoming incremental patch.

Thank you for the great news

Valymer · April 2015

One step forward and two steps back, as usual.

nastuug · April 2015

ZOS_RyanRuzich wrote: »

@Jakx, @rileynotzb14_ESO, @Ourorboros - We're aware of the issue, and plan to publish this fix in an upcoming incremental patch.

Thank God. I thought it was just lag on my side. Glad to know it was a real issue, lol.

sparafucilsarwb17_ESO · April 2015

I reported it, it was introduced with last week monday's patch when they fixed some other mount bug...I guess they did not care to test the fix.

Komma · April 2015

It normally happens to me when I try to mount before stealth wears off. I push it again and it mounts and then dismounts. If you wait till your former skill is finished it shouldn't happen since I never notice it any other time.

ZOS_RyanRuzich · April 2015

We had a difficult time reproducing the dismount bug internally. It would happen at home, while on the NA server, so there wasn't any doubt it was happening. It's just very hard to nail down a heisenbug (short aside: A heisenbug is a bug that disappears when actively investigating it. As you can imagine, these are very frustrating to fix.). For the majority of players, the patch put in in 2.0.5 fixed their dismounting bug (more specifically, players were unable to dismount without jumping into water, or traveling to a wayshrine, etc), but we are still investigating the remaining issues. As an added side-bonus, the fix we’re implementing has actually exposed additional areas where it was silently failing before, allowing us to crush more bugs.

Curragraigue · April 2015

The dismount and then 'riding' with my legs underground bug is back as well.

Ashanne · April 2015

I also have another bug with the horse..in pvp when i try to sneak off the horse i need to press the CTRL botton few times (takes 2+ seconds) to dismount.
In 1.5 this was instant now i need to activate a skill for instant dismount
And yes I tried on other computers too (so its not my keyboard)

Is anyone getting this too?

FadedJeans · April 2015

I find that it happens frequently when I am trying to mount and go forward at the same time, which is something you would do when you were actively PLAYING the game (I need to get to Chalman! Go! Go!) but perhaps not when I was trying to reproduce something.

I never had to worry about that before, but it is something I am conscious of now.

In case that helps.

(Oh, I am talking about something completely different I guess. Never mind. I'm frequently tossed off my horse in Cyrodiil when I try to get going. Didn't used to be an issue.)

Dar_Zeena · April 2015

@ZOS_RyanRuzich

There seems to also be a problem with spending Champion Points.. Most of the time when I spend a point I earned, I get immediately thrown out of the menu and dismounted.

Edit: This ONLY happens when i'm mounted.

Giraffon · April 2015

Ashanne wrote: »

I also have another bug with the horse..in pvp when i try to sneak off the horse i need to press the CTRL botton few times (takes 2+ seconds) to dismount.
In 1.5 this was instant now i need to activate a skill for instant dismount
And yes I tried on other computers too (so its not my keyboard)

Is anyone getting this too?

Yes. This has happens to me also, but for me, it seems like its only when the server as a whole is having performance issues. It's probably only a symptom of another issue. It's usually not a big deal. if I'm jumping off my horse into stealth, I'm usually doing it a ways back from the action so the delay isn't critical.

Jakx · April 2015

Just to be clear. Since this past Monday's patch, I think thats the patch you're referring to. I still get dismounted right after mounting, so the issue is still around, as you acknowledged.

As far as reproducing, I cant say Ive had any one thing Ive done that I know causes the issue. Usually something would become apparent as to why its occurring but it hasnt. I am pretty much in Cyrodiil 100% of the time these days and I honestly cant remember it occurring outside of there. So maybe thats an avenue to explore but again Im usually there so hard to say if there is correlation.

Attorneyatlawl · April 2015

ZOS_RyanRuzich wrote: »

We had a difficult time reproducing the dismount bug internally. It would happen at home, while on the NA server, so there wasn't any doubt it was happening. It's just very hard to nail down a heisenbug (short aside: A heisenbug is a bug that disappears when actively investigating it. As you can imagine, these are very frustrating to fix.). For the majority of players, the patch put in in 2.0.5 fixed their dismounting bug (more specifically, players were unable to dismount without jumping into water, or traveling to a wayshrine, etc), but we are still investigating the remaining issues. As an added side-bonus, the fix we’re implementing has actually exposed additional areas where it was silently failing before, allowing us to crush more bugs.

@ZOS_RyanRuzich, just to provide a little more information, the "unable to dismount" bug was always related to sprinting in my experience, almost always occurring after letting go of the sprint button while mounted. The hotbar/ability bar indicator would show as "locked" as though you were still sprinting (meaning no ability usage or weapon swapping allowed) when this occurred. If you sprinted again a time or two it would always come undone, for me at least

. I haven't seen it happen myself since Monday's patch.

UrQuan · April 2015

ZOS_RyanRuzich wrote: »

It's just very hard to nail down a heisenbug (short aside: A heisenbug is a bug that disappears when actively investigating it. As you can imagine, these are very frustrating to fix.).

Oh, i know all about heisenbugs and how freaking annoying they are!!!

*ahem* sorry, I'm getting flashbacks to the last project I was on at work...

skarvika · April 2015

Yes...also having an issue where my weapons aren't swapping while mounted, so I have to dismount to use rapid maneuver.
But they're working on it so that's good.

ZOS_RyanRuzich · April 2015

@Jakx, @rileynotzb14_ESO, @Ourorboros, @Giraffon, @Ashanne Greetings all :-)

There's several fixes in 2.0.7 that should have fixed your mounting issues. If you encounter any other issues, please post them up with any reproduction steps.

Jakx · April 2015

@ZOS_RyanRuzich It hasn't happened so far. Its been amazingly refreshing. Fingers crossed.

How come when you @ thingy me it doesnt give me a notification(even tho its selected in options)

GTech_1 · April 2015

Here's one for ya @ZOS_RyanRuzich
You can now dismount while sprinting on your mount. (this should not occur)
If you accidentally do this, the next time you mount, you will not be able to weapon swap, nor will you be able to use Rapid Maneuver while mounted.

Repro steps:
1): Mount up
2): Hold shift+w to sprint forward
3): While holding shift+w, hit your mount key
Note: You will be dismounted, rather than hearing the error tone
4): Mount up again
5): Try to weapon swap (no effect)
6): Attempt to use Rapid Maneuver (no effect)

This state seems to mysteriously clear itself after several mount / dismount attempts, or upon zone load.
Strangely, this state can also be cleared by using a potion from your quickslot while you are mounted.

Hope this helps,
~GTech_1

Dar_Zeena · April 2015

Dar_Zeena wrote: »

There seems to also be a problem with spending Champion Points..

@ZOS_RyanRuzich

Still happening.

Additionally, there is now also a small bug with dismounting from the Senche-Mounts (I don't know if others encountered this).
When I dismounted the game seemed to play the dismounting animation above the head (maybe even further in front of it) of the mount while it was disappearing.

GTech_1 wrote: »

Here's one for ya @ZOS_RyanRuzich
You can now dismount while sprinting on your mount. (this should not occur)

I haven't encountered this myself.. maybe because I always stop sprinting before I dismount.. I will try it and edit my post if it happens for me.

Edit: Yes you can indeed dismount while sprinting. The game is keeping the sprinting-on-mount flag set that's why you can't Swap or do anything else after you mount again, just sprinting again should fix this for now, at least it does for me.

ZOS_RyanRuzich · April 2015

@GTech_1, @Dar_Zeena

We're looking into these bugs now.

Also, if you do @Name it won't notify the user, @ZOS_RyanRuzich will ping me correctly.

Pyr0xyrecuprotite · April 2015

I'm still seeing an occasional unexpected dismount, while riding in South western Grahtwood (after 2.0.7.)(with my L20-ish AD templar bosmer). Not quite consistent enough to pin it down to a specific spot on the road, but it was happening in one particular region there, several times.

IcyDeadPeople · April 2015

For me it seems to happen when I try to mount immediately after looting a corpse but leaving some items behind in the corpse.

First I get an error message "You cannot mount right now," and then the second time I press toggle mount, it allows me to mount and then dismounts automatically.

Arundo · April 2015

Same issue here, when I mount in stealth you get the error as you cant mount in stealth / hidden. But when you then mount the first time you dismount immediate. The second time it sticks.

GTech_1 · April 2015

ZOS_RyanRuzich wrote: »

@GTech_1, @Dar_Zeena

We're looking into these bugs now.

Also, if you do @Name it won't notify the user, @ZOS_RyanRuzich will ping me correctly.

Thanks for looking into the mount issues @ZOS_RyanRuzich

This highlights a bug with the forums as well.
The quotes on the @name are being added by the autocomplete feature of the forums itself. In order to give the (hopefully) correct ping, I had to type your complete user name, then manually delete the quotes and extra spaces.
This info should be passed off to the team in charge of the forums for further investigation.

Hope this helps,
~GTech_1

ZOS_RyanRuzich · May 2015

davidbarryb16_ESO wrote: »

I'm still seeing an occasional unexpected dismount, while riding in South western Grahtwood (after 2.0.7.)(with my L20-ish AD templar bosmer). Not quite consistent enough to pin it down to a specific spot on the road, but it was happening in one particular region there, several times.

@davidbarryb16_ESO - If you're able to find a spot that does it reliably, it would be most helpful. Grahtwood has a lot of area, and narrowing it down to a specific problem area would speed things up tremendously. /bug will save the exact coordinates, and if you post up the bug number (it appears after you submit the bug,) it’ll help us nail down the issue.

@Arundo @IcyDeadPeople Are you seeing this *post* 2.0.7? The code that auto-dismounts was removed, so it'd be very interesting if it still is happening. Do you have a set of reproduction steps? The more specific, the better (specific coordinates, step by step so that the bug that you're seeing can be eradicated.)

Dar_Zeena wrote: »

There seems to also be a problem with spending Champion Points.. Most of the time when I spend a point I earned, I get immediately thrown out of the menu and dismounted.

The reasons for this have been identified and have been fixed internally. It will likely be pushed in the next major patch (not in an incremental.)

@GTech_1 Problem Identified and destroyed. This fix will go in one of the next incremental patches. The annoying forum issue has been passed on, and it was a problem with my username. It had a random space at the end, which caused the issue. This is now fixed.

The dismounting while sprinting is actually working as designed, and not a bug. We got some feedback when starting this whole process of cleaning and fixing the mounting system that people really wanted to be able to dismount while sprinting. In essence, if players perform an action that tells the game they want to dismount, we want the system to be responsive to that.

Everything subject to the will of Sheogorath, etc.

Preyfar · May 2015

ZOS_RyanRuzich wrote: »

@GTech_1 Problem Identified and destroyed. This fix will go in one of the next incremental patches. The annoying forum issue has been passed on, and it was a problem with my username. It had a random space at the end, which caused the issue. This is now fixed.

I'd just like to take this time to appreciate the amount of frustration coding can have. A single space, a ; when you meant : and everything falls apart, and looking through line after line after line of code to find the culprit can be maddening.

Also, this is the kind of awesome post I like to see from ZOS. Kudos to you, dude. Interaction like this is nothing but win (and sorely needed!).

GTech_1 · May 2015

Bravo @ZOS_RyanRuzich
I agree with @Preyfar this is exactly the type of Excellent communication that we need from ZOS.

We also need (in the "give an inch, take a mile" category

) ... Zones ... more zones, especially starter zones / zones playable at any level ... and soon.

This is completely "on topic" (

) ... because it would give us more places to ride our mounts.