SapphireThunder wrote: »So....what kind of specs do your pc have?
Is it custom-built or pre-built? (HP/Acer/Asus or such)
Try this:
http://forums.elderscrollsonline.com/en/discussion/comment/492095/#Comment_492095
But, to be honest, your "brand new PC" is low-end and just meets minimum system requirements.
I doubt this desktop better than your laptop )
i used to run eso on a laptop
Open your usersettings.txt in My Documents\Elder Scrolls Online\live (or liveeu for eu server) folder.
Find line SET GraphicsDriver.7 "D3D11"
change it to SET GraphicsDriver.7 "D3D9"
try to run the game.