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Welcome Back Weekend : code received not valid

yay.malcolmeb17_ESO
yay.malcolmeb17_ESO
Soul Shriven
Hello All,

I received the e-mail with the Welcome Back Weekend code. So I downloaded the game, logged into my account, but the code that i received in the e-mail is not valid when i enter it. Also i dont have any crowns in the store.
Why can this be and what should I do? Please let me know.

Many thanks,
Anna
  • Midnight_Rose
    Midnight_Rose
    ✭✭
    The code that they sent in the email is a receipt of one that they already applied. You don't need to enter it, it should have automatically be redeemed. Try to log in to the game.

    Also, I believe the crowns aren't received until logging in (not sure on that one, but I think that's what I saw their mods mention on the FB page).
  • yay.malcolmeb17_ESO
    yay.malcolmeb17_ESO
    Soul Shriven
    @Midnight_Rose, but when i log in the game after i enter login and password, there is another message board where i should enter the code.
    Also on my account page at the website there is no word about Welcome Back Weekend, its just said that my account is Trial.
    Edited by yay.malcolmeb17_ESO on April 18, 2015 4:15PM
  • Midnight_Rose
    Midnight_Rose
    ✭✭
    That is for an access code that is sent to your email when you try to log in. Email should say something like "Login from unknown IP". It's their security measure to help prevent unauthorized access to your account. Completely different kind of code.
    And the trial is probably the welcome back weekend, as there is no other kinds of trial currently.
  • JazzyPuff
    JazzyPuff
    I was honestly freaking out!! This thread helped me calm down. Currently I have a pre-order for the PS4!! :smiley: But i definitely wouldn't mind another round on the laptop...I just wish I hadn't missed the email till now due to a full time job. However ESO I would be more than willing to join FT as a tester!! Just keep that in mind!! :wink:
  • ZOS_TristanK
    ZOS_TristanK
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    @Midnight_Rose is correct! The Welcome Back Weekend code was automatically applied to your account, and the verification code you need to log into the game will come in a separate email. If the verification code isn't arriving, please check out this ESO knowledge base article: https://help.elderscrollsonline.com/app/answers/detail/a_id/6771
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  • pugyourself
    pugyourself
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    JazzyPuff wrote: »
    However ESO I would be more than willing to join FT as a tester!! Just keep that in mind!! :wink:

    By all means, become a tester!
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