I am not sure where to post this but I have a situation regarding the horses in the mount window.
From what I remember, the horses had different stats, some had the 25% to speed when you bought them, others had extra inventory and so on.
Now when I looked at the bay dun horse in my mount window, not the crown store. I clicked it and it would not show any stats whatsoever just a small blurb about it being the fast horse, but no stats or details.
I clicked it again hoping to get those details and it ended up purchasing.
So I did not want to purchase this, so I create a ticket and wait.
Now its not so much the gold involved than the principle of the matter. The imperial horse, the bay dun horse, they are both set at zero, unless I am wrong, why is it a problem for zenimax to refund the gold for a purchase I will never use and was not even meant to be bought in the first place as it was misleading.
I am curious as well if those other horses are set to zero as well and it is just a skin we are using our gold for.
Lastly, I requested further on why they could not honor a refund and in stead, I receive a second generic response. So far far no reply when I asked why, am I in the wrong here?